Issue with verifying info

GetHuman-htrd's customer service issue with Green Dot from June 2018

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The issue in GetHuman-htrd's own words
Contact money pack in regards to a non ability to verify my info ... I have a money pack account that will not let me load money . .I tried to load money on ****** and it said they could not verify my information. I have had this account for months. Nothing has changed. All the information is the same as it always has been. . I do know that the rush card web site was not working at this time and that's the card I was trying load money on. I NEED to be able to talk to someone and straighten this out. I called all the customer service numbers I can find but cannot get to an actual person to find out what the problem is. . Please refer me to a number where I can call and speak with a representative or contact me at ***-***-****
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Green Dot

Money pack
Customer service issue
Reported by GetHuman-htrd
Jun 2nd, 2018 - 2y ago
I have an issue with Green Dot too
Fixed
Seen by 17 customers so far
Similar issue to 317 others
0 customers following this
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-htrd started working on this issue
Jun 2nd, 2018 8:56pm
GetHuman-htrd indicated the issue is not fixed yet.
Jun 5th, 2018 1:39am
GetHuman-htrd indicated the issue is not fixed yet.
Jun 5th, 2018 1:50am
GetHuman-htrd indicated the issue is not fixed yet.
Jun 5th, 2018 1:52am
GetHuman-htrd indicated the issue is not fixed yet.
Jun 6th, 2018 12:02am
GetHuman-htrd indicated the issue is not fixed yet.
Jun 6th, 2018 12:03am
GetHuman-htrd indicated the issue is not fixed yet.
Jun 6th, 2018 8:56pm
GetHuman-htrd indicated the issue is not fixed yet.
Jun 6th, 2018 8:57pm