My card is missing and i can not just cancel it because it says i have two accounts. I...

GetHuman602642's customer service issue with Green Dot from April 2018

Help with my Green Dot issue
The issue in GetHuman602642's own words
Go to the atm to draw out my monthly socical security check. ... My card is missing and i can not just cancel it because it says i have two accounts. I need the last four numbers in order to cancel the card and re order a new one.
I dont know the last * numbers and i have never written them down. Plus the is no one to talk to at green dot.
To speak with someoneto resolve the problem before i get evicted from my home.
I have an issue with Green Dot too
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Green Dot

Walmart gold prepaid gold mastercard. Had it for years. I have always been able to speak with an agent until now.
Customer service issue
Reported by GetHuman602642
Apr 17th, 2018 - 7 mons ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 26505 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman602642 started working on this issue
Apr 17th 4:42am
GetHuman602642 reviewed the items needed
Apr 17th 4:43am
GetHuman602642 indicated the issue is not fixed yet.
Apr 17th 4:45am
GetHuman602642 confirmed the issue is fixed. Hooray!
Apr 20th 7:02am
GetHuman602642 indicated the issue is not fixed yet.
Apr 24th 12:53pm
GetHuman602642 indicated the issue is not fixed yet.
Apr 27th 6:57pm