It said it had to be activated online when using the phone service. Online said it was...

GetHuman-kfaber's complaint issue with Green Dot from April 2018

Help with my Green Dot issue
The issue in GetHuman-kfaber's own words
Activate my card ... It said it had to be activated online when using the phone service. Online said it was inactive.
Not only did Input money on the card I was also charged a fee.
It has been over a month of countless phone calls and time. On top of my initial upfront cost and fees this has been a draining time-consuming endeavour and at the very least I want my $***.** and $*.** fee immediately reimbursed. An apology for the run around would also go along way. In the future it would benefit the company to have a customer service number with a person available to work through these issues especially if they can't get through because of an inactive card.
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Green Dot

Green dot load and go
complaint issue
Reported by GetHuman-kfaber
Apr 20th, 2018 - 5 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 8 customers so far
Similar issue to 17650 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-kfaber started working on this issue
Apr 20th 5:39am
GetHuman-kfaber indicated the issue is not fixed yet.
Apr 20th 3:13pm
GetHuman-kfaber indicated the issue is not fixed yet.
Apr 20th 3:14pm
GetHuman-kfaber indicated the issue is not fixed yet.
Apr 20th 3:15pm
GetHuman-kfaber indicated the issue is not fixed yet.
Apr 20th 3:15pm
GetHuman-kfaber indicated the issue is not fixed yet.
Apr 23rd 5:00pm
GetHuman-kfaber indicated the issue is not fixed yet.
Apr 23rd 5:00pm