My mother is having trouble using her phone. My sister is having trouble with it also...

GetHuman-vwoodrow's customer service issue with GreatCall.com from May 2018

Help with my GreatCall.com issue
The issue in GetHuman-vwoodrow's own words
My mother is having trouble using her phone. My sister is having trouble with it also. Mom had a car accident today and called me * times. I didn’t get the calls until after *:** when she called me at **:**. She was also unable to reach my sisters cell phone ( different account) but finally reached her on her work phone. Does she have a lemon? Is your service reliable? Is it her? We can’t tell but I’m beginning to question the phone.
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GreatCall.com

Customer service issue
Reported by GetHuman-vwoodrow
May 23rd, 2018 - 6 mons ago
I have an issue with GreatCall.com too
Fixed
Seen by 7 customers so far
Similar issue to 42 others
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Timeline
GetHuman-vwoodrow started working on this issue
May 23rd 10:23pm
GetHuman-vwoodrow indicated the issue is not fixed yet.
May 25th 12:37am