This is Qiurui Guo from HK. It turns out that I have already subscribed to the business...

GetHuman-qiuruig's Refund a Charge issue with Grammarly from October 2019

Help with my Grammarly issue
The issue in GetHuman-qiuruig's own words
This is Qiurui Guo from HK. It turns out that I have already subscribed to the business plan of Grammarly for three people.**On **********, I signed up for Grammarly Business thinking it is a free trial and only charges for $**.** monthly afterward, but I was charged $*** immediately, so the services were discontinued & the Grammarly software was promptly removed from my laptop.**I felt misled and violated by Grammarly because it was advertised that there would be monthly charges and NOT a whole year charge in advance. Whenever I made the purchase, I didn't receive a confirmation of the payment, NOR did I get a receipt through email or text messages. So, I thought I only subscribed to a free trial plan until today I went to my bank account and surprisingly saw a SALES: GRAMMARLY for $*** was deducted from my account.**Please contact me via phone or email to resolve this issue and arrange a refund. Thank you.

GetHuman-qiuruig did not yet indicate what Grammarly should do to make this right.

How GetHuman-qiuruig fixed the problem
The staff Christine from customer service got back to me yesterday, she answered my concerns, refunded the charge.
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Refund a Charge issue
Reported by GetHuman-qiuruig
Oct 30th, 2019 - 3 years ago
GetHuman-qiuruig shared how to fix
Seen by 17 customers so far
Similar issue to 1849 others
0 customers following this
Items needed
Email address on the account


GetHuman-qiuruig started working on this issue
Oct 30th, 2019 2:06am
GetHuman-qiuruig confirmed the issue is fixed. Hooray!
Oct 31st, 2019 2:30am

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