My son started a subscription about two years ago. He used the service perhaps three t...

GetHuman1924372's customer service issue with Grammarly from January 2019

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The issue in GetHuman1924372's own words
My son started a subscription about two years ago. He used the service perhaps three times total as a spell and grammar checker. He is now a freshman in college and we recently saw a $*** charge come through for proof reading services. He did not request this service and when he disputed the charges he was told that it would not be refunded. Today he recieved a $*** receipt from grammarly for services which he did not request. He actually canceled his subscription last week after seeing the bogus $*** charge. On further investigation he opened the documents that were processed through his account. His account has been hacked (I have seen online where a hacking danger was discovered recently for grammarly). The documents appear to be written by someone of Indian decent and are definately not from my ** year old caucasion son living in MS. I am demanding the charges (including the $*** charge) be reversed. We have delinked grammarly from our paypal account. I have relative who is a lawyer and we will fight this as long as it takes since his services will be free. This is very disapointing that grammarly can let this type of hack occur and then have not way for a subscriber to speak to a live human being. I hope we receive a quick response. My son also reported the hack on his account webpage . His email address is *****@***.com. Again I expect to have the $*** refunded and the pending charges canceled. We are more than willing to post this situation on Grammarly's facebook page warning other subscribers of the obvious hack vunerability. Please review the corrected documents and you will see that they are not associated with anything a ** year old college freshman would write. Today was his first day back to school.
GetHuman1924372 did not yet indicate what Grammarly should do to make this right.
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Grammarly

Customer service issue
Reported by GetHuman1924372
Jan 8th, 2019 - a mon ago
I have an issue with Grammarly too
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Seen by 2 customers so far
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Timeline
GetHuman1924372 started working on this issue
Jan 8th 6:49pm