So I wanted to update my plan from Free to Premium what I did is that I put my Visa num...

GetHuman-naskbh's customer service issue with Grammarly from October 2018

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The issue in GetHuman-naskbh's own words
So I wanted to update my plan from Free to Premium what I did is that I put my Visa number in there and I put the info. of the card then it said There is something wrong .. etc. I did it * times then I checked my card activity and it showed * transactions each took *.** USD which equals **.** AED.. Then I knew that ** USD equals *** AED and I just had *** AED in my card, why they kept taking the money I want it transferred back. This is one of transaction the address that took my money.*Fee of Pre-Auth Transaction-POS Sig Pur Intl Decline(with currency conversion)-Insufficient Funds (Insufficient Funds ***.**) GRAMMARLY CO*SKCW-FBAL, SAN FANCISCO, CA, USA
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Grammarly

Customer service issue
Reported by GetHuman-naskbh
Oct 11th, 2018 - a mon ago
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GetHuman-naskbh started working on this issue
Oct 11th 2:46pm