Google Customer Service Issues

Archive 258

The following are issues that customers reported to GetHuman about Google customer service, archive #258. It includes a selection of 20 issue(s) reported June 23, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently locked out of my Google and Gmail accounts. Unfortunately, I do not have a record of my passwords and have been unsuccessful in signing into these accounts. I attempted the password recovery steps but hit a roadblock as I don't have the necessary password list. Following multiple unsuccessful attempts, I sought assistance from my brother, only to be informed that I could try again after ** hours or opt for a second attempt. I even created a new Yahoo mail account to try once more, but to no avail, receiving a notification of failure due to excessive tries. In a final effort, I set up a new Google and Gmail account and attempted to link my original account to the new one, but this also failed due to the excessive number of tries. Re-establishing access to my original accounts is essential as they contain vital information. The primary account is "L*****@***.com" with other associated emails including "L*****@***.com" and "L*****@***.com". Your assistance in resolving this matter is greatly appreciated. Thank you in advance. Mary Lavender.
Reported by GetHuman7562409 on Thursday, June 23, 2022 4:52 PM
I am experiencing an issue with my Samsung Android Galaxy Tab A tablet. When I tap on a file (.mc: .mcworld, .mcpack, etc.) related to Minecraft, it should take me to the game where I can download the file. However, currently, it redirects to a video editing software called "KineMaster" instead. I have deleted the "KineMaster" app in an attempt to change the file's shortcut to lead me back to Minecraft. Although I managed to use the "Open with" feature, a pop-up message prompts me to search the Play Store for an app to open this file type. Clicking on Minecraft in the Play Store only leads me to the game's page for downloads. If you want to replicate the issue, you can download an .mc file from this link: [redacted]. I would like the .mc file to open directly in Minecraft as intended. Your assistance is appreciated.
Reported by GetHuman7566678 on Friday, June 24, 2022 5:38 AM
On June 26th, [redacted], I had to perform a hard factory reset on my computer and unfortunately forgot my password for my alternate Gmail account ([redacted]). Apologies for the nature of the email address; it was created as a dare/joke with friends. I would appreciate help regaining access to the account and resetting the password. Initially, the account was under the name Princess Paris, then changed to strbrr puddin, and currently it is Deanndra. I am willing to provide any necessary information to prove my ownership of the account. Despite trying various passwords, I am unsure if Google issued an automated password consisting of random letters and numbers. Regrettably, I forgot to link my current email address for account recovery.
Reported by GetHuman7577581 on Monday, June 27, 2022 6:57 PM
I suspect my Google accounts may have been compromised by hackers. I have been experiencing issues since my Arris router was hacked three months ago. I am using the Verizon network and have already gone through three routers and three phones. The new S22 Ultra phone I just logged onto also seems compromised. When I logged into my Google Gmail account [redacted], I received a notification that a Linux system had logged in, followed by Chrome immediately after. I am seeking guidance on resolving this matter with Google and Verizon to address this security breach. I have a strong belief on who is behind these hacking incidents and the illegal activities. I need assistance to prevent further unauthorized access and protect my privacy rights from individuals like Robert E. Laskey, located at Barstow Road, Gorham, ME, [redacted], who I suspect are involved in these incidents. I will be reporting these activities to the appropriate authorities and require support on how to address this with Google.
Reported by GetHuman-dyeofthe on Tuesday, June 28, 2022 10:03 PM
I am requesting assistance in recovering my Gmail account [redacted] I need to transfer the photos and phone number associated with it to my new number [redacted]. Additionally, I would like these items backed up to my other Gmail account [redacted] I suspect my account may have been tampered with by someone named Jaime Calixtro. He is using various phone numbers and credit card accounts fraudulently. His numbers are [redacted] and [redacted], which is associated with a Q Link account. Jaimecalixtro#1 is his email, and he reuses passwords across accounts. I believe he may have interfered with my account access. Please assist in resolving this issue and preventing it from happening to others. Thank you for your help with recovering my accounts.
Reported by GetHuman7588827 on Thursday, June 30, 2022 10:33 PM
Some time ago, I downloaded a plugin for Sony Vegas that unfortunately contained a virus. This led to several of my accounts getting hacked, including my YouTube, bank, Amazon, and Twitch accounts. I went through the process of recovering these accounts one by one. However, my YouTube account ended up permanently banned by the hacker, causing issues with my Google account as well. Currently, I am facing a strange situation where I can log in to YouTube, but when I access my channel, it says I am permanently banned. My Google account seems to be in disarray, making it challenging to use it for third-party logins. Despite my efforts, I am unable to resolve these problems on my own. I have reached out to Google for assistance, but have not received a response yet. I could really use some help getting my accounts back in order.
Reported by GetHuman-towarzys on Friday, July 1, 2022 7:34 PM
I am having trouble accessing my Google account as my phone is broken. Previously, I had set up the two-step verification for extra security. However, now that my phone is broken, I am unable to log in. If you can assist me, my Gmail is [redacted] I go by the name Pedro Gomez. You can reach me by phone or leave a message. There should be a picture of me on my Google profile. My date of birth is 12/23/[redacted]. There is a tattoo of an "m" and a cross on my face, and the word "sleepy" on my neck. My email is linked to my Instagram account as well. Thank you.
Reported by GetHuman-droguru on Saturday, July 2, 2022 3:47 AM
A person keeps hacking my account [redacted], and I need to regain access as it is also my professional account. Here are some of my other email addresses to prove that [redacted] is indeed mine and it is crucial to recover it promptly and stop the hacker who has added their email address and a phone number ending in 23. Please assist me in recovering it quickly. Contact me at +33 [redacted] in France. Thank you. Sincerely, Diez Valérie
Reported by GetHuman-diezvale on Monday, July 4, 2022 1:04 AM
Good afternoon, my name is Carolina from Dusselled. I am reaching out to clarify several questions we have as a company interested in contracting some Google services: - Can we transfer our information stored in Microsoft's "One Drive" to Google cloud? If so, we would also like to know if Google's platform supports files like Excel and Word. - Can we change our current server from "Cdmon" to a Google server from our website "www.dusselled.es"? - Lastly, if we have a photo in Google cloud and want to upload it to a site like Shopify (a website builder), instead of attaching the photo directly, can we copy the image's URL from the cloud? I look forward to your prompt response. Thank you very much.
Reported by GetHuman7599868 on Monday, July 4, 2022 2:23 PM
I need assistance re-enabling the Google connection for my WIX website. An error message says my Gmail is linked to an existing WIX account, though I only have one account under paljoeybv[at]att.net for my artjoesimon.com site. The WIX support team suggested contacting Google. Can someone help resolve this issue? The problem started when I made changes while setting up a blog. I am hoping for a straightforward solution to disable any unknown account and activate the Google connection on my existing account.
Reported by GetHuman-paljoeyb on Tuesday, July 5, 2022 1:06 PM
I am having trouble accessing my Gmail account. I know my email and the password but cannot recover it because I no longer have the phone number associated with it. Google wants me to use the same phone or a secure computer, which I don't have access to. I only used Metro's free Wi-Fi in the past. I need help from a person as I cannot use Google support and don't want to talk to a recording. I want to retrieve my kids' pictures and access my email, but I'm locked out. My contact number is [redacted], and my name is AC. My email is [redacted], and the password is wagthab1982. I also used the password my3kidsry. I don't have a recovery number ending in 07, nor that specific A21 cell phone. I am going through a difficult time after losing family members. Please assist me in recovering my account. Thank you. Ayeme Creswell.
Reported by GetHuman-ayemec on Tuesday, July 5, 2022 1:45 PM
I am experiencing difficulty accessing my Gmail account since June 30. The night before, on June 29, I changed the password on my Samsung Galaxy S10e but failed to note it down. Subsequently, my phone prompted for a software update the following morning. Due to the sequence of events, I am now unable to log into either my phone or Gmail account. My name is Zandra, and my personal email address is [redacted] Despite numerous attempts over the past six days to recover my email, I have been unsuccessful as the verification process requires access to my phone number. I sought assistance from T-Mobile, my cell service provider, who advised me to reach out to Gmail support via phone or email at 1-[redacted] or [redacted]. To ensure communication, I am providing my alternate email address. I have attempted to log in from my work Mac and iPad, but unfortunately, without success.
Reported by GetHuman-jeziary on Tuesday, July 5, 2022 10:53 PM
I recently changed my Gmail password 6 days ago, and despite trying all the recovery methods, I am unable to access my account. The recovery email I have is no longer active, and the phone number linked to the account is outdated. This is causing me a lot of frustration as all my social media accounts are connected to this Gmail, and I risk losing 6 years' worth of photos. I have been attempting to regain access to my [redacted] account for the past three hours. If anyone could assist me in recovering my account, I would greatly appreciate it.
Reported by GetHuman7606718 on Wednesday, July 6, 2022 2:44 PM
I am currently in a legal dispute with my previous partner, Omer Arica, for advertising my villas for sale or rent on various websites. I have been successful in having most sites remove the listings, except for 'buypropertyanywhere.com'. Despite multiple attempts to contact them via email and phone, I have not received a response. I am seeking assistance to have them taken down from Google. The property number on their site is [redacted], listed for €[redacted],[redacted]. Euroresales still displays the villa photos, but when clicked, it shows as unavailable. I would like the images removed as well. The properties in question are named Parica villa and Stonehaven villa in Cukurbag. My main issue with Omer Arica is his refusal to transfer the properties' ownership to my name. I have legal documentation, signed by all parties, stating that the properties belong to me and cannot be sold without my consent. Initially, the properties were registered under his name due to legal restrictions on Europeans owning village properties during construction.
Reported by GetHuman7607620 on Wednesday, July 6, 2022 6:07 PM
I recently contacted support on behalf of an elderly friend whose phone is not working. However, the call was full of static, making it hard for me to communicate. It was a struggle to navigate through the customer options since I am not the account holder. I provided all the necessary information about my friend, but support insisted on speaking directly to him. Despite explaining his health issues, they refused to assist without his confirmation. I stressed that his phone was inoperable, but it was still a requirement. I expressed my frustration and will share my negative experience online. It's disheartening that I couldn't help my friend when he needed it. Regarding support, "GET HUMAN" is recommended.
Reported by GetHuman-sniemi on Wednesday, July 6, 2022 9:17 PM
I'm encountering an issue with my WIKO Life 3 phone as I am unable to connect to any Google apps. I've contacted the manufacturer, but they couldn't assist. Unfortunately, reaching a live person at Google seems impossible. This problem just arose this week without me making any changes to the phone. The manufacturer remotely updated the phone, but the issue persists. I receive messages stating, "Your phone is not connected" when trying to access Google apps. Despite being able to receive texts and calls, I can't access my Google account. I'd appreciate detailed instructions to resolve this. Thank you for your assistance in advance.
Reported by GetHuman7175958 on Wednesday, July 6, 2022 10:06 PM
I can't access my Gmail account ([redacted]). Recently, I received a notification that my password was changed 13 hours ago, around 7 pm on July 6. The issue is, I did not initiate this change myself. This worries me as it seems like my account might have been hacked. I don't understand why 48 hours are required to receive an email at my alternate address. Will I be able to recover all the emails that were in my account before this happened?
Reported by GetHuman7609944 on Thursday, July 7, 2022 12:02 PM
My name is Doreen Joanne Durrett, and my significant other is still using my identity and accessing my bank account to change passwords across all my accounts through my Gmail at [redacted] I have attempted to close my Google account linked to this email, but he keeps reactivating it, causing me significant harm. At 56 years old while he is 24, this situation is deeply concerning. I have created a new account, Doreen Morales at [redacted], but I am unable to use it as it defaults back to the old compromised account. I urgently need assistance with my Google account to prevent further damages and potential legal consequences due to his actions. Please contact me at [redacted]. I am currently pursuing legal actions for domestic violence against this individual. Thank you.
Reported by GetHuman7610033 on Thursday, July 7, 2022 12:39 PM
I am trying to access my Google account since I misplaced my phone. The system indicates that I changed my Gmail password seven months ago. However, none of the passwords I tried are working. Additionally, it has my old phone number on file, which prevents me from receiving a verification text as I have not updated it with my current number. I am unable to locate my current phone, leaving me unable to access my account.
Reported by GetHuman-cotakinz on Saturday, July 9, 2022 1:04 AM
Good evening, About a week ago, I deleted my Google account from my Android phone. When I tried to log back in, it said my password had been changed 10 days ago. Unfortunately, I no longer have access to the recovery email. I can confirm that it's my account because I remember the previous password, the chats, photos, and contacts saved in it. I need help recovering my account as it's my primary one.
Reported by GetHuman-anaolver on Saturday, July 9, 2022 4:29 AM

Help me with my Google issue

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