Google Customer Service Issues

Archive 218

The following are issues that customers reported to GetHuman about Google customer service, archive #218. It includes a selection of 20 issue(s) reported November 30, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I accidentally transferred my Google Voice number [redacted] from my account ([redacted]) to my wife's account ([redacted]) and now I can't transfer it back successfully. I want to ensure the number stays with my original account. I've tried again after 24 hours as advised, but it still failed. I bought this number for $20 and I'm concerned about losing its functionality. Can you please assist me in transferring the Google Voice number back to my original account? Thank you.
Reported by GetHuman6856203 on Tuesday, November 30, 2021 5:16 AM
I encountered difficulty accessing my Google accounts recently after a prolonged period due to personal matters. Upon attempting to log in, Google prompted me to verify my identity as I was using a new device. However, the recovery phone number and email associated with my account have been changed and deactivated, respectively. Consequently, I am unable to receive the verification code. I possess a new phone number and alternate email, and I am eager to confirm my identity with Google to regain access to my important emails, photos, and contacts, some of which hold sentimental value as they are from deceased family members. I am prepared to provide documentation and have my email linked to my Facebook account for verification. Despite multiple attempts with Google's tech support, I remain stuck at the verification stage. I seek assistance in resolving this issue and obtaining access to my account or obtaining a contact number for Google Tech Support to speak with a representative directly. Your help in resolving this matter is greatly appreciated. Thank you for your attention to this matter.
Reported by GetHuman-fishergo on Tuesday, November 30, 2021 9:10 AM
Dear Google, I am reaching out for assistance regarding the recent addition of 2-step verification to my accounts. While I do have a cell phone, the lack of reliable reception in my rural upstate NY home makes it challenging to use for verification purposes, as I need to drive 8 miles to get a signal. I kindly request an alternative verification method be made available. If this is not possible, I would like to have the new 2nd verification removed from all my accounts. For the past 4-5 months, I have been sending articles I wish to read later to my bettyboland49 account due to limitations on my outdated Mac system which no longer receives updates. Please reach out with your suggestions at [redacted], as I no longer have access to [redacted] for several years due to a change in residence. Thank you for your anticipated assistance in resolving this account lockout. Sincerely, Elizabeth Boland
Reported by GetHuman-bettybol on Tuesday, November 30, 2021 5:39 PM
I'm experiencing difficulty accessing my Google account. I've attempted the recovery process, but it only prompts me for the last password I recall using without offering alternative recovery options. The email associated with this issue is [redacted], which is linked to my FabFitFun and Paramount Plus subscriptions. Any assistance in regaining access to my account would be greatly appreciated.
Reported by GetHuman6859784 on Wednesday, December 1, 2021 1:11 AM
Dear support team, I am experiencing difficulty accessing my two accounts, [redacted] and [redacted], as I have been locked out for the second time. Unfortunately, my previous phone, linked to the accounts for verification with the number [redacted], was taken by my friend and his girlfriend, leaving me unable to receive verification codes. This has resulted in not being able to access important accounts like bank information, credit details, Facebook, and my personal photos. I can provide pictures of my ID for verification purposes if needed. Your assistance in resolving this matter would be greatly appreciated as it is causing me a lot of frustration and sadness.
Reported by GetHuman6860068 on Wednesday, December 1, 2021 3:41 AM
I have encountered some problems regarding Google and YouTube. I have come across content online that has affected me negatively. Specifically, I participated in multiple news interviews on YouTube with a local news station. Unfortunately, I have faced privacy violations from individuals in my past. Moreover, I am concerned about derogatory remarks and inappropriate content targeting my underage daughters by former coworkers from Bob Evans restaurant that are still available online. Additionally, I was involved in a legal matter related to infrastructure about a year ago, and I am seeking assistance in resolving these issues. Any guidance on how to address these matters would be greatly appreciated.
Reported by GetHuman6860196 on Wednesday, December 1, 2021 4:58 AM
I haven't used my Google account in many years, and now I have the opportunity to access it again. Unfortunately, I have forgotten my password. Despite multiple attempts, I have been unsuccessful in retrieving it. I could provide my old phone number, which has been changed but I can still remember, as proof of ownership. I also have some old passwords and remember some of the locations I logged in from. My old email address, which I used to set up my Google account, is still active. Please advise me on what steps I can take to regain access to my account. My account is [redacted]
Reported by GetHuman6861028 on Wednesday, December 1, 2021 1:31 PM
I am experiencing a problem with YouTube. My channel was taken down because they claimed I breached their community guidelines. However, I did not receive any prior warnings, and I was unaware that I had violated any rules. I have been a user for several years, always engaging in the same activities of saving and watching content. I do not post or comment on videos, only saving them to a Playlist for personal use. The channel is crucial for sharing instructional videos and entertainment. I have already submitted an appeal and expressed my willingness to cooperate if any violations were found. Unfortunately, there is no available contact number to reach out to them. I am uncertain of any further steps I can take to resolve this matter. - M. B.
Reported by GetHuman-marlejbr on Wednesday, December 1, 2021 2:29 PM
I keep receiving verification codes in the mail labeled as "Atm VFW Post [redacted]." The issue is we don't have an ATM at our establishment since it was stolen from our business a few years back. I am Kathie S., the Post Commander, and we need to be removed from your website listing as having an ATM and being permanently closed. There seems to be a mistake that needs to be corrected.
Reported by GetHuman6862858 on Wednesday, December 1, 2021 8:17 PM
I have been attempting to access my Arch [redacted] Gmail account for the past few months. Unfortunately, I no longer have access to the phone number or recovery email associated with the account. Despite knowing the answer to my secret question, I still cannot access my Gmail. I am hoping to find a phone number or email for live support to assist me in accessing my Arch [redacted] account. This email holds sentimental value as it is the first one I ever created, and I am desperate to regain access to it.
Reported by GetHuman-scottdob on Wednesday, December 1, 2021 9:00 PM
I have been attempting to access my Arch *** Gmail account for several months now. Unfortunately, I no longer have access to the phone number associated with the account and there is no recovery email linked to it. I do remember the answer to my secret question, but I am still unable to log in. This email holds significant sentimental value as it was the first one I ever created. I am seeking a live phone number or email contact to help me regain access to my cherished Arch *** account. Thank you.
Reported by GetHuman-scottdob on Wednesday, December 1, 2021 9:12 PM
I am having trouble accessing my accounts, justinnazzise23, justinnazzise81, and justinnazzise9, all @gmail.com, as someone has changed the passwords. The content on these accounts is very important to me as they contain pictures and conversations involving significant events in my life. My attorney, Krause, and Kinsman are trying to communicate with me regarding a legal matter, and I urgently need access to my accounts for this purpose. Additionally, Facebook has also locked me out. Please reach out to me at [redacted] as I am currently unable to access my accounts and need this issue resolved promptly.
Reported by GetHuman6863178 on Wednesday, December 1, 2021 9:38 PM
A few years back, my mom set up an Xbox account using [redacted] when I was too young to do it alone. Now, I need access to it as it's linked to our Microsoft Xbox account, and I want to switch consoles. The issue is both of us forgot the passwords, and her email is locked with a code. We attempted to fill out a password recovery form, but it didn't yield results. I'm hoping for your assistance in resolving this matter, thank you.
Reported by GetHuman6863216 on Wednesday, December 1, 2021 9:45 PM
I am based in Gatineau, Quebec, Canada, and I am experiencing constant pop-up ads from a company called McFee Virus Protection, claiming that my computer is under attack. This has been happening for months now, and it is becoming very frustrating. The repeated pop-ups are making me consider switching networks or even getting rid of my computer altogether. Can someone help me with this issue? Thank you. - David Kelly
Reported by GetHuman6863231 on Wednesday, December 1, 2021 9:48 PM
Our public library maintains a local history webpage where we showcase digitized documents. One of our Google Drive links, specifically the Obituaries Page, seems to have restricted access that now requires users to sign in as an authorized Google account. We are looking for a solution to make this drive accessible for public viewing without necessitating a login from an authorized Google account. The link to the local history webpage where the documents are shared is provided, and any guidance on resolving this access issue would be greatly appreciated.
Reported by GetHuman-hsiasoco on Thursday, December 2, 2021 12:20 AM
At 4:47 PM, I bought a $[redacted] Google Play card and scratched the back in my car. I sent a picture of it to my wife. At 5:16 PM, she tried to redeem it but got a message saying it was already redeemed. This cannot be right. My wife is stuck in New York and urgently needs that money. I have receipts and evidence of purchase. Google, please resolve this matter promptly.
Reported by GetHuman6864105 on Thursday, December 2, 2021 2:58 AM
I have been attempting to file a dispute, but I keep getting redirected to different pages instead of the form. I need to report a fraudulent transaction made through Google Pay and request a refund. I have documented the process with pictures, showing the damage to the Ryzen 5 [redacted] CPU I purchased. The pins were bent upon arrival due to poor packaging by the seller.
Reported by GetHuman-krimecal on Thursday, December 2, 2021 9:52 AM
I recently switched phones because my Samsung Galaxy A02s got damaged by water. I now have a Verizon Orbic phone. During the switch, I couldn't recall my password for my account [redacted] and ended up creating a new account [redacted] However, I urgently need access to my photos and information from my old [redacted] email that I can't recover without my previous phone. I would greatly appreciate any assistance you can provide. Thank you.
Reported by GetHuman-kattjaco on Thursday, December 2, 2021 12:24 PM
I am unable to access my Google account and email following an accidental reset of my main phone. The account has two-step verification enabled, requesting a security key and an 8-digit code for verification. However, access to these requirements necessitates being logged into the phone, which is currently inaccessible due to the reset. This account holds vital data accumulated over six years, including important information, files, albums, and photos. Your assistance in recovering access to this account would be greatly appreciated.
Reported by GetHuman-hananeba on Thursday, December 2, 2021 12:27 PM
I have been contacting Google and Facebook for some time now as I am getting charged $15.99 monthly by GOOGLE TO USE FACEBOOK, which is supposed to be free. If this issue is not resolved promptly, I will cancel my internet service as I do not require it. This has been happening for about a year, and I would like a definitive explanation as to why I am being charged to use Facebook when I never authorized GOOGLE or FACEBOOK to withdraw any money from my account. This is an urgent matter, so I await your response.
Reported by GetHuman6865152 on Thursday, December 2, 2021 1:48 PM

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