Can't Access My Gmail Because My Old Verification Phone Isn't Mine Anymore! How Do I Get In?!

GetHuman-fishergo's Recover Account issue with Google from November 2021

Help with my Google issue
First: share to improve GetHuman-fishergo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-fishergo may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-fishergo's own words
Log in to my account! Like I've done thousands of times before. But now since my old "verification phone number" that was in * is no longer an active number (same thing with my old verification email) ... I was not able to login to my Google*Gmail*Google Photos*Etc. Accounts for quite a while due to some personal issues I was dealing with at the time. So when I finally did try and login again, probably a little over a year later, it was from a different device than I had ever used before, so Google locked my account i guess to make sure I was really me. And now ever since then every time I try and log in it just directs me immediately to the "send a code to your recovery phone or email to verify your identity" screen. It's incredibly frustrating. Anyway, the problem that I'm having here is that my verification phone number and email that I had all that time ago are no longer mine. The * was changed and the email was deactivated. So now every time I try and login it directs me to verify my identity by sending a code to my phone via text. However, like I said, I no longer have that phone, or even remember the number anymore to tell you the truth. So there's no way I can receive that verification code from Google. I now have a new number and secondary email address. I have had this email I'm trying to get back into for many years already, and I have countless pictures, and contacts, and documents and emails that are irreplaceable to me, many of which are from family members of mine that have passed on. So it is very important to me to get this account back. I need Google to help me with this. I am more than happy to verify my identity so they can give me access. I have a CA state ID, as well as several other forms of documentation I can send pictures of if necessary so they will know it is really me. I even still have that email linked up to my Facebook account so they can tell its really me there as well. But I really need access to this account again so I can retrieve all my data from it. But every time I try and make this happen through their "tech support" It just redirects me to the "verify your identity by text message" screen. And like I said since I don't have that number anymore or even know it for that matter I have no way of doing this. So can you please help me with this and help me have Google give me access to my account? Or at the least give me a number for Google Tech Support where I can get ahold of a real person to help me unlock my account?? Please get back to me and let me know if you can help me. I look forward to hearing back from you. Thank you.

GetHuman-fishergo did not yet indicate what Google should do to make this right.

How GetHuman-fishergo fixed the problem

We are waiting for GetHuman-fishergo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Account issue
Reported by GetHuman-fishergo
Nov 30th, 2021 - 10 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 312 others
0 customers following this


GetHuman-fishergo started working on this issue
Nov 30th, 2021 9:10am
GetHuman-fishergo indicated the issue is not fixed yet.
Dec 1st, 2021 10:32am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies