Google Customer Service Issues

I used to have the email account [redacted], which is my full legal name. I last accessed it before November 28, [redacted]. Since my iPhone XR was stolen on November 28, [redacted], I lost access to both the phone number associated with the account and the recovery number. Despite knowing the security answers and details like the first password created for the account, the system keeps asking to send verification codes to the old phone numbers. I used [redacted] and [redacted] as recovery numbers. I am eager for assistance from Google to reset this blocking mechanism so I can regain access to my account. I'm willing to provide any necessary information to verify my identity. David J. A. [redacted] [redacted]

I have two complaints about separate game apps. Firstly, in the JMW Dino War game, I experienced a situation where I spent over $20 and did over 30 spins for the USA keys prize, landing twice on a legendary dinosaur and an epic one, but receiving a different prize. Despite contacting the support team, they denied my claim. Secondly, in the Jurassic World game, as a VIP player, I have encountered issues with not receiving card packs after completing daily missions on time, along with experiencing frequent crashes after watching commercials. I suspect the crashes are intentional to make users watch additional ads, even though my Wi-Fi connection is strong. I believe these issues need to be addressed promptly.

Hello! I'm reaching out to share an issue regarding my email address: [redacted] that I have been facing since adding it to my mobile device on June 5th. There seems to be a login problem and I believe my account was compromised from a desktop computer on Mother's Day. This has caused various issues with my device settings and installed apps. I am seeking technical support to reset my device configurations and Chrome Browser settings, possibly restoring it to factory settings. Unauthorized applications were installed, and my privacy and security rights were violated. I had no knowledge of any suspicious activity before noticing these changes. The Motorola account linked to my device is not mine. If you need to reach me, my phone number is [redacted] and my name is Rodney C. Thank you for your attention to this matter.

I recently encountered a situation where my minor son made unauthorized charges while playing the game Last Shelter Survival on my phone. After contacting my bank and receiving a refund, Last Shelter Survival permanently banned my account. They are now insisting that I need to repay the $[redacted].95 my son spent in order to reinstate my account. Despite being a loyal player for years and investing significant time and money into the game, they are unwilling to resolve the issue. I have tried reaching out to Google support for assistance, but have been unsuccessful so far due to the lack of live help over the phone and recurring errors when following the steps provided. Any advice or support on how to resolve this situation would be greatly appreciated.

I encountered an issue while trying to log into my Square account to process a payment for my business. The system requested a password change, but in the rush of customers at my store, I don't recall the exact details. I use an Android phone for Square. Following the password update, I stopped receiving email notifications on my iPhone and my banking transactions are not processing. I tried to reset my password again since I couldn't remember the recent change, but the laptop mentioned sending a notification to my phone, which I never received. I double-checked that my phone settings allow notifications, but still no luck. Despite numerous attempts to reset the password through various methods, I couldn't regain access to my business account. The email linked to my account is [redacted]

While I was in jail in October [redacted] in McMinn County, TN, I asked my wife to remove my pictures from Facebook and delete my Facebook and Google accounts due to past drama. Unfortunately, my wife changed the passwords to these accounts after discovering more of my actions behind her back. She kept the accounts as evidence for a potential divorce, which I understand. Although she didn't delete my email account, we've moved past this and are doing well. I now need to access my Facebook account to retrieve my pictures, but I don't have the password since my wife changed it, and I never knew it. The email associated with my Facebook account is [redacted] I can provide my valid driver's license and birth certificate for verification. I would greatly appreciate any assistance in regaining access to my account. Feel free to reach me at our new email address, [redacted] Thank you.

Dear Google Team, I am unable to log in to my Google Account as I have lost both my password and recovery email. This account is very important to me, and I kindly ask for your assistance in recovering it promptly. I recently faced a software issue on my phone, and after a reset performed by a service center, I am no longer able to access my Gmail. The system does not recognize my account, causing me distress. The affected Gmail address is [redacted], with the recovery email being [redacted] For communication, you can reach me at [redacted] I would greatly appreciate your help in regaining access to my account and resetting my old Gmail to [redacted] Thank you for your understanding and assistance.

I recently purchased an LG K40 device from MetroPCS. I was misled into believing that I had to change my phone number instead of keeping the one I had on my ZTE Promax device. Additionally, MetroPCS usually allows device trades when purchasing a new one, but they did not allow me to trade my ZTE device for the LG K40. The LG K40 I purchased came with pre-installed trusted root credentials and hidden features that I did not authorize. I cannot uninstall unwanted pre-installed apps or change app permissions properly due to greyed-out buttons. Despite my attempts to contact MetroPCS, I have not received a satisfactory resolution. The MAC address and IMEI on the device do not support it, which feels like a violation as I paid for the device outright. There seem to be suspicious associations linked to my device, including connections to foreign countries, which is concerning. I have visited several MetroPCS stores for assistance but have not found any resolution. I am unable to access my email due to rearrangements made by the pre-installed features. If anyone can provide assistance, please contact me at [redacted].

Hello, I have been using Mistplay to earn gift cards for playing games for a while now without issues. Recently, I received a $5 Google Play card that was supposed to be redeemable in the USA. However, when I tried to redeem it, I received an error message stating that it was only usable in the country it originated from, which is the USA. After reaching out to Google Play support, they were able to add the $5 to my account. Unfortunately, whenever I try to use the credit, I still encounter the same issue about the wrong country. I would appreciate any assistance in resolving this matter and replacing the $5 credit with one that is usable in the USA.

I recently purchased a phone from MetroPCS and signed up for Google One. However, I am now locked out of my Google account. I have tried all the recovery options, but it never prompts me for my old password. Even though I have set up email and phone number for recovery, it only works when I forget the account's name, not the password. This seems like a glitch to me. The system should work for both instances. It's frustrating because I just want access to my account. I believe this may be a tactic to push users to create new accounts, but for me, I just need to regain access to my existing one. Could someone please assist me with this issue?

I have encountered an issue with my email. I forgot the password to my old email, and my phone's screen broke, so I got a new phone with the same number. However, I cannot access my email because of the forgotten password, and it holds important contacts and memberships to various apps. I have tried creating a new email, but I need the specific old email for its essential information. I am reaching out to verify my identity and seek assistance in recovering access to my email. Thank you for your help.

Hello. I am facing an issue with my Galaxy A51 as the screen is broken and now showing black. Unfortunately, I am unable to access my account as I used to rely on saved passwords and fingerprint recognition. Consequently, I am not able to login to my recovery email, access important bills or complete my unemployment verification that requires a code sent to my phone. It is crucial for me to resolve this as a single mom relying on this unemployment check. I can provide identification documents if needed. Please reach out to me via my boyfriend's email at [redacted] for further assistance. Thank you.

I am experiencing an issue accessing my email through the imap.gmail.com server. The system prompts for my username and password, but the box just remains without opening. This problem came to my attention when I couldn't view my law practice website posting. Here are some details related to a previous order: AVG key: IMVKL-MOYO6-KLKLU-AZNOU-ULRJU-2HES2 Order Date: 7/16/[redacted] Order Number: [redacted] Order Total: $[redacted].99 The charge will show on the credit card as "DRI*AVG Technologies." An invoice was sent to [redacted]; kindly check your spam folder if it's not in your inbox.

Unfortunately, all my belongings have been stolen, including both my phones with my email accounts on them. I can't log into my Gmail because the devices I'm using aren't recognized, and the thief has my recovery phone and email too. Any verification code I request goes to the stolen phones or my number, which she also has. I urgently need to regain access to secure my account, change the password, and update the recovery email. The person who stole my things is using my email to access my social media accounts and has been harassing me for months. Despite trying all avenues, I can't access my account with her in possession of both phones. Your prompt assistance would be greatly valued. Thank you for your attention, I hope for a swift resolution.

I am frustrated that despite being on a human site, I cannot seem to get assistance directly from a human. This situation has been ongoing and fruitless, leading me to feel overwhelmed. It's impacting my health as I am constantly worried. I want to resolve this issue as it is causing me distress. I feel that my personal information has been compromised without my consent, possibly due to someone close to me misusing online tools. This breach of privacy has left me feeling vulnerable and violated. I urge for more responsibility and caution when it comes to online security and the handling of personal data. The lack of awareness and the ease with which someone can invade privacy is alarming. I have realized the importance of taking control and protecting my information from potential misuse and intrusion.

I am experiencing an issue where typing on my keyboard is causing unwanted menus to appear on my phone constantly. I have already factory reset my phone twice within the last two days, but the problem persists. The only downloads I have made are from your company, and I have not even opened any emails yet. This is hindering my ability to play games or text anyone comfortably as these menus keep interfering. I value my privacy and would prefer not to have these interruptions while using my phone. I suspect the problem is related to Chrome because I have been unable to update it successfully. Despite attempting to reach out to your support team in various ways, I have not found a solution yet and it is becoming very frustrating.

Ad Remover showcases an appealing website promising to eliminate ads and associates with Norton. Today, I renewed my subscription using PayPal in hopes of benefiting from their service on multiple devices. Upon calling for support in setting up the service on my Android phone after the payment, I was informed about a pre-existing issue for weeks and offered a refund for the $42.49 fee. It appears they lacked appreciation for their developers, causing service disruptions. They continue to advertise and accept payments for a service they can't fulfill, requiring Google's intervention to halt their ads until the service is operational again. Despite the initial difficulties, I eventually managed to begin using the service.

Hello, my name is Samuel M. My Motorola 6, which I had for two years, went missing about two weeks ago. I had around 10 apps on the phone related to personal matters like child support and IRS information, all linked to my Google account. I used to regularly check my device location in settings to ensure I was using the correct device, which always showed my location accurately until the last time on 1/16/21 at a local bar. After having a few drinks, I blacked out, and the next day I couldn't find my phone. I retraced my steps and found my debit card but not my phone. I tried to locate it through customer service, but they declined. Eventually, I got a new phone and wanted to connect it to my Google account, but I faced issues with Simple Mobile customer service regarding my account lock, number change, and deactivation. I am unable to access important apps like Gmail, child support, and banking apps due to verification obstacles. I am seeking assistance to recover my Google account. Thank you. Regards, Sam M.

I am writing about my email account, [redacted], which I created to update my Facebook account after my phone was stolen and I forgot the old email password. Unfortunately, I didn't set up any recovery options like a mobile phone number or secondary email. Consequently, I can't remember the password and have no way for Google to contact me for support. I need help accessing this email as it is linked to my Facebook account, which I can't access on my old phone with a broken screen. Thank you, Mr. Eador

I'm unable to access my email account since my boyfriend misplaced my phone containing all the necessary verifications for various accounts like Microsoft, Google, and Apple. Relying too much on the phone for password security has left me unable to retrieve my information for about a year now. I'm struggling with the security processes to recover my crucial Gmail account, which could grant me access to everything else. Unfortunately, my laptop is not working, and my tablet has a broken screen, which complicates matters further. Amidst the chaos of the Covid outbreak, I couldn't seek assistance. Now that things are slowly returning to normal, I'm eager to regain access. How can I connect with a real person at Google for assistance? My cherished email account has been with me since the early days of Google, and I can provide ample verification to prove my ownership.