I recently had to change my cell phone number because it was being used by someone else...

GetHuman5882852's Recover Account issue with Google from March 2021

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman5882852's own words
Log into my gmail account. ... I recently had to change my cell phone number because it was being used by someone else. I did not think to change it on Google. Then my phone was factory reset. I cannot log into my gmail for a code to recover and do not have the phone number anymore. I have used the recovery tool numerous times and it just loops. My gmail email is *****@***.com. I also pay for extra storage on my Google Drive. All my accounts are tied to my gmail. I am sorry this happened. Still have the issue.
I do not have the phone number attached to my google account
Use my Yahoo email that is on my account.
I have had this email for a long time. I also pay monthly for extra space on my Google Drive.
I have used Help recovery on thier site and it just loops back to the log in
How GetHuman5882852 fixed the problem

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Recover Account issue
Reported by GetHuman5882852
Mar 24th, 2021 - a month ago
Not resolved
Seen by 12 customers so far
Similar issue to 20765 others
0 customers following this

Timeline

GetHuman5882852 started working on this issue
Mar 24th 4:30pm
GetHuman5882852 indicated the issue is not fixed yet.
Mar 24th 8:54pm
GetHuman5882852 indicated the issue is not fixed yet.
Mar 24th 9:00pm
GetHuman5882852 indicated the issue is not fixed yet.
Mar 24th 9:00pm
GetHuman5882852 indicated the issue is not fixed yet.
Mar 24th 11:13pm
GetHuman5882852 indicated the issue is not fixed yet.
Mar 24th 11:18pm
GetHuman5882852 indicated the issue is not fixed yet.
Mar 24th 11:18pm