Good Morning,**I have been permanently locked out of my major email account that I use...

GetHuman-lowreser's Recover Account issue with Google from March 2021

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-lowreser's own words
Good Morning,**I have been permanently locked out of my major email account that I use on a daily basis. This account is the only one I have to get access into numerous other accounts, as well as all my receipts for things purchased online. I have tried the Google recovery service, but it is extremely faulty. First of all, it uses my old phone number as the recovery phone number. No problem, I can still use my recovery email for the account, right? Nope. My recovery email is the SAME email that I am trying to get into my account for. There is something seriously wrong with your recovery services. I NEED to get into this account, but it only asks me for the pin sent to my old phone number, or the pin sent to email I'm trying to get into. Worst of all, it does not ask me any security questions or anything else to verify that it's me. If you can please help me resolve this issue, you have no idea what that would mean to me. I'm about to lose my mind over this, and it shouldn't even be as big of a problem as it has been. I have never wanted to die as much as I do now.**Thank you for your time,**William Jackie Roe **Email locked out: *****@***.com*Other email: *****@***.com *Old phone number: (***) ***-*****Current phone number: (***) ***-****

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Google

Recover Account issue
Reported by GetHuman-lowreser
Mar 24th, 2021 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 20768 others
0 customers following this

Timeline

GetHuman-lowreser started working on this issue
Mar 24th, 2021 1:44pm

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