Google Customer Service Issues

I use a Gmail account and I'm signed into various platforms on my devices. Lately, I've noticed issues downloading apps on my Amazon Fire 7 tablet, as they end up on my android cell phone instead. Additionally, I'm concerned that my personal apps, like banking and credit cards, are visible on my Amazon tablet. This breach of privacy is disturbing, and I need assistance to resolve these issues. I'm sharing my outlook account for contact purposes. Thank you for your attention to this matter. - Joanne M.

I received a call regarding my social security number being linked to criminal activities. They claimed I needed to transfer my money from all my accounts before they froze them. I was instructed to purchase Google Play cards, which raised red flags. I contacted the authorities and did not provide the scammers with any information. Despite Google's non-refund policy, I refuse to spend my money on their platform due to this experience. I plan to seek legal advice and possibly involve the media to hold Google accountable for these security breaches. Trust is essential, and Google needs to prioritize their users' security. Regards, Lisa O.

I am frustrated. I recently had to switch to a new phone and had all my email accounts and passwords saved on my main Gmail account, [redacted] I also had these email addresses saved on my tablet, thinking it would make transferring them easier. However, when I tried to access them on the tablet, none of the passwords worked. I have spent hours trying to solve this since Monday, managing to get into some accounts but struggling with others. People suggest creating new accounts, but it's not that simple as I had over 50 passwords saved. This has caused me a lot of stress and I just want access back to my important accounts but can't figure it out.

After factory resetting my phone, I encountered an issue with the 2-step verification process for my Gmail account. Despite knowing my email and password, I faced trouble due to a discrepancy in the verification code being sent to an outdated phone number. Additionally, I cannot access my Yahoo recovery email as I do not recall the password. The provided contact email for assistance does not seem to match any account details. This situation has left me frustrated as I am unable to access essential features on my phone. Please reach out to me via the email associated with the problem: [redacted] Thank you.

I am struggling with persistent Spyware issues across all my devices, causing a considerable amount of paranoia and impacting my mental well-being. The Spyware seems to be present on my phones, desktop, laptop, and even the modem and router, intensifying my distress. This situation is becoming overwhelming, affecting my ability to function. Despite my attempts to participate and enhance the user interface, the Spyware problem persists. I am reaching out for assistance to alleviate this distressing situation. Your support would help me regain some peace of mind as the current circumstances are making it challenging for me to focus. I have always been cooperative and willing to contribute, and I truly value your help in resolving this issue. Thank you.

Dear Sir or Madam, I am writing to address an issue with my Apple ID. I recently reset my iPhone but forgot my Apple ID password, resulting in being locked out of my device. Despite several attempts using various passwords, I was unsuccessful and my account got blocked. I have received an email to my alternate email address to reactivate my account, but I encountered difficulties proving ownership through the security question process. I am hoping for a swift resolution to this matter. Could you please consider sending a password reset email to my provided email address? I am willing to verify my identity by providing a photo of my ID or sharing my phone number to validate my ownership of the account. I look forward to your prompt assistance in resolving this issue. Best regards, Patrik Marcin

Here is my chat history without disclosing the issue before I got disconnected and redirected to a payment page: Pearl Wilson, Computer Technician's Assistant: Welcome! What can I help you with regarding your Google account? You: I am having trouble with Google, but I haven't shared any details yet... Pearl: What specific product are you having trouble with? You: My iPhone 11 account got disabled after a conflict with my cellphone number, and the services were linked to my Gmail. I originally reset [redacted] password, but the one I screen-shotted before my phone locked me out isn't the final reset password. I then attempted pal•••••••••••@hotmail.com. Pearl: Can you recall any old passwords you've used with your Gmail account? You: I remember the one before the last one, but now it keeps redirecting me to an unknown email pal•••••••••••@hotmail.com. Pearl: Are you currently logged into your Gmail account on any other device? You: The last password I remember using is Christmas2021$ associated with cell [redacted]. Pearl: Is there anything else you would like to share with the Email Expert before I connect you? You: My laptop is off, but I didn't sign out of my Gmail account before shutting it down. I think my iPhone is still logged into Gmail before it locked me out. Pearl: Okay. I will guide you to a secure JustAnswer page for $1 (refundable) to connect you with an Email Technician who can assist you further.

I had a conversation with Pearl regarding an issue with my Google account before being directed to a payment page for answers I never received during the initial chat. I explained that my iPhone 11 account was disabled due to a conflict with my cell number and Gmail services. Despite resetting my [redacted] password, the last remembered password did not work. I mentioned attempting to access pal•••••••••••@hotmail.com. I shared that "Christmas2021$" was the last password associated with my cell number. Pearl asked if I was logged into Gmail on other devices and if there was any additional information for the Email Expert. I noted that my laptop was off without signing out of Gmail and that my iPhone may still be signed in. Pearl then directed me to a secure page to join JustAnswer for $1.

I set up an account roughly 6 months ago. I've been unable to log in as I can't remember the password and the recovery email doesn't accept my other gmail. Since I retired, my work email used for the account is invalid. This account is vital for my new website. How can I recover it? I seek guidance on either deleting and recreating the account or linking it to my current gmail. Any advice is welcome. Thank you.

I signed up for GoPro Plus over a year ago and paid for a full 1-year subscription. However, I later realized it wasn't what I wanted and contacted them for a refund, which was pro-rated. Despite this, I have been experiencing unauthorized monthly deductions from my bank account. Initially, it was $4.99 and then increased to $5.29, withdrawn on the 3rd of each month. My bank issued a refund for the first 3 months in good faith, but I am still owed for 8 months at $5.29 per month. I have changed my account details twice to stop this, but the deductions persist with the description "PP*GOOGLE GOPRO [redacted] CA." I have tried to resolve this with GoPro, but they claim I have no account with them. This unauthorized withdrawal needs to cease immediately. Your prompt attention to this matter is appreciated, as if the situation were reversed, swift action would be taken against me for any outstanding payments.

I have been experiencing persistent Google pop-up windows interrupting my work for the past couple of weeks. The pop-up claims to consolidate my Google services into one account. However, upon entering my Google ID, I am faced with several requirements that I find unacceptable. The first requirement mandates giving Google access to and control over all of my email accounts, which is a major concern for me. If this issue is not resolved, I will have no choice but to close my Google account and remove all Google-related content from my devices. The situation feels like dealing with ransomware, and I cannot agree to these terms.

I am looking for assistance in regaining access to my email, [redacted] Unfortunately, I have lost access due to my phone being damaged and subsequently changing my number. The phone stored my two-step verification and fingerprint for security, making it impossible to reset my password that I've also forgotten. I feel incredibly frustrated as I have essential pictures and information stored in that email. I am hoping to provide any necessary security information to verify my identity and regain access. Please reach out to me with personalized support to resolve this issue.

I reside in Manhattan at [redacted] E 9th St. Apt 1D, New York, NY [redacted], with an updated phone number, [redacted], and was born on 10/20/[redacted]. My phone carrier is T-Mobile, and I have been a customer since [redacted]. Unfortunately, due to fraudulent activities involving my previous number, [redacted], reportedly orchestrated by my now ex-girlfriend and her accomplice, I have suffered significant financial losses and a tarnished credit score, previously close to [redacted]. As a result, I am seeking assistance in accessing all email accounts linked to both my former and current phone numbers to prevent further misuse. The individuals responsible have leveraged my information to compromise my online banking and PayPal accounts, engaging in fraudulent activities using my identity. Notably, the current holder of my old number, [redacted], identified as Tania Duprey, appears to be involved in these illicit actions, including unauthorized access to my Facebook account and financial exploitation. I am eager to pursue legal action to address this situation promptly. Any support in resolving this matter would be greatly appreciated. Thank you, Juan M.

I have contacted the support team via email to recover my account, but the response I received did not help resolve my issue. I have been trying every day since then to recover my account without success. I am frustrated that the only recovery option provided is to enter my last password. I have shared detailed explanations and attachments in my emails. Despite following the login instructions and using the recovery links provided, I have not received any further assistance. It has been a week, and I am desperate to retrieve important information stored in my account, such as Google Photos, Google Drive, and connected social media accounts. I have also been unable to access various apps and websites linked to this account. Despite being promised a call from a technician within 15-20 minutes during a live chat, I have not received any assistance even after 12+ hours. I am eager to understand what is causing the delay.

I recently received this suspicious email that appears to be a scam. Please be aware of the following message: Sent: Thursday, November 26, [redacted] at 11:45 PM From: "Google Corporation" <[redacted]> To: No recipient address Subject: COVID-19 The global impact of the COVID-19 pandemic is severe, and we at Google are purportedly offering relief funds through an artificial intelligence program. The email claims that I have been selected to receive a substantial amount from the Google Foundation COVID-19 Relief Fund. It instructs me to contact a certain individual in the UK named Graham Bednash to claim the funds. Please note the suspicious nature of this message and be cautious of any similar communications you may receive. Warm regards, [redacted]

For the past two weeks, I have been receiving messages from Google about security concerns. The recent emails mention new equipment, which I do not have. The lack of evidence provided in your emails makes it challenging for me to address these issues. If the problem lies with Edge or Chrome, I am frustrated by feeling pressured into using them. Windows has a history of pushing new software despite known issues they acknowledge and do not fix. I am reluctant to switch voluntarily to Edge or Chrome unless necessary. Many users I know would welcome the return of Windows 7. Putting my complaints aside, I want to emphasize that I do not have any new equipment. I have attached my latest email for reference.

I encountered various issues with my phone, leading me to reset it. Subsequently, I faced difficulty signing into my Google account due to a forgotten password. Despite several attempts to regain access, I am unable to do so as my phone is inoperable. In an attempt to resolve this, I requested a security code be sent to my alternate email address, [redacted] Unfortunately, upon entering the code, I receive a message stating my account cannot be verified, denying me access. Urgently, I seek guidance on resetting my account as my phone remains unusable. At present, my sole point of access is the aforementioned Yahoo email account.

I am trying to access my Gmail from my previous phone. I frequently change passwords but cannot recall the last one I used. I had the Gmail account on my S10+ and now I want to use it on my iPhone. I remember using it on my iPhone before as inputting my new number [redacted] prompts for my name but doesn't find any Google account associated. My Straight Talk number is linked to an LG Stylo 5, which might be my wife's phone as we are separated. Nevertheless, I need to retrieve my Google account. I set up [redacted] as a security step or recovery email and my old number was [redacted] when I created my eikomdustyrae@gmail account, which I am trying to recover. Assistance resolving this issue would be greatly appreciated. Dustin Rae Eikom. [redacted].

I've received another phishing phone call that appeared to be from Google Inc. on my caller ID, from number [redacted], with a callback number of [redacted]. The call mentioned something about an order that can be canceled by calling back. These scam calls are becoming a nuisance, and I'm frustrated by the frequency. Most of them hang up when my answering machine picks up, but some leave messages like this one on my landline, which is for my personal use. I hope that by reporting this, the scam can be stopped. My name is Barbara Teller, and I reside in Scottsdale, AZ. I urge everyone to stay vigilant and be aware of these types of scams.

I am locked out of my Google Gmail account since my phone, linked to the account for two-step verification, is broken. My Gmail holds important court documents, files, and videos, and my unemployment is connected to it, preventing me from filing claims. Although I have my password and phone number, I cannot verify my identity on my new phone. To resolve this, please contact me at [redacted], or call me at [redacted]. My account is [redacted] Your assistance is highly valued. Thank you for your help. Kyle Hollenbaugh