I am having issues with the listing my guests receive when searching for my business in...

GetHuman5310293's customer service issue with Google from September 2020

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The issue in GetHuman5310293's own words
I am having issues with the listing my guests receive when searching for my business in Google. I want to redirect any search specifically for my business to our relatively new ordering website rather than a website we built a while ago and is now defunct and abhorrent. I have done research and understand that the search engine cannot just remove certain listing, but since both are owned by our business, I feel as though it should be easy to do so. Through the Google Business portal I can find no help and the account I use for that is my bosses personal email that I should not be rifling through even though I have the passwords for such. I cannot find a place to enter a chat room for any google support and seeing as this a unique issue, the community forums are of no help. Secondarily, there are third party websites that show high on the listings before reviews and our social media. when looking at other listings for similar and close business, it seems so much more sussinct and clear. I need help clarifying this.

GetHuman5310293 did not yet indicate what Google should do to make this right.

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Google

Customer service issue
Reported by GetHuman5310293
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 19299 others
0 customers following this

Timeline

GetHuman5310293 started working on this issue
Sep 28th, 2020 10:16pm
GetHuman5310293 indicated the issue is not fixed yet.
Sep 29th, 2020 3:19pm
GetHuman5310293 indicated the issue is not fixed yet.
Sep 29th, 2020 3:26pm

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