I cannot remember the password to my gmail account, or to my recovery email account and...

GetHuman5304658's customer service issue with Google from September 2020

Help with my Google issue
The issue in GetHuman5304658's own words
I cannot remember the password to my gmail account, or to my recovery email account and my phone is not working the screen is so cracked I can't read anything and I can't get or make calls. I am using a friend's computer to contact you . I have filed a claim to get a replacement phone only I have to send a copy of the account holder's ID to the insurance company using a form they sent to my email which I can't access. I have the account holder for my phone right here. She is also the friend whose computer I am using. She has her valid ID a copy of which I need to send to the insurance company, using the link they sent to my email that I cannot access. HELP ME PLEASE !!

GetHuman5304658 did not yet indicate what Google should do to make this right.

How GetHuman5304658 fixed the problem
I found my passwords . Sorry . I know that won’t help anyone but that’s what happened.
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Google

Customer service issue
Reported by GetHuman5304658
Sep 27th, 2020 - 2 years ago
Fixed
GetHuman5304658 shared how to fix
Seen by 6 customers so far
Similar issue to 19370 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman5304658 started working on this issue
Sep 27th, 2020 1:59am
GetHuman5304658 confirmed the issue is fixed. Hooray!
Sep 28th, 2020 2:49am

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