I can't recover my account. I remember my password. But can't get past the * step. I do...

GetHuman-tweedleb's customer service issue with Google from September 2020

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-tweedleb's own words
I can't recover my account. I remember my password. But can't get past the * step. I dont have the same phone number. And can't get to my email or add the account to get codes can give my credit cards that were on google pay. My I'd. Has my name and year I was born it's the same. I know my password. But they say I have to do do the f*a and i can't. And they say because I was being hacked. It was the swipe security option that I didn't realize I had to wait for
I can give my credit cards that were on google pay. My I'd. Has my name and year I was born it's the same. I know my password. But they say I have to do do the f*a and i can't. And they say because I was being hacked. It was the swipe security option that I didn't realize I had to wait for

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Google

Customer service issue
Reported by GetHuman-tweedleb
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 19500 others
0 customers following this

Timeline

GetHuman-tweedleb started working on this issue
Sep 24th, 2020 11:08pm
GetHuman-tweedleb indicated the issue is not fixed yet.
Sep 25th, 2020 3:32am
GetHuman-tweedleb indicated the issue is not fixed yet.
Sep 25th, 2020 3:39am
GetHuman-tweedleb indicated the issue is not fixed yet.
Sep 26th, 2020 9:02am

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