Google Customer Service Issues

I am seeking assistance addressing an issue with my account. In June, I engaged in a live chat with your company to cancel my subscription, receiving an email confirming the cancellation. However, I was doubly charged in both May and June. Despite informing your company that there is no one else in my household, I was told the additional charges were due to a fictitious account set up by a family member. Subsequently, unauthorized charges continued in July and August, totaling $[redacted].38. While I acknowledged and paid $[redacted].22 for services through June [redacted], the remaining $[redacted].38 is incorrect. After researching similar experiences online, it appears others have encountered this issue. I am hesitant to pay for customer support and am considering legal action, with a lawyer offering pro bono assistance. Your prompt attention to this matter is appreciated.

I had an email account with Google years ago. I contacted Google to delete and cancel my account, but they kept requesting a password that I no longer have. I don't recall any of it. I reached out to the Attorney General of my state, but no one could assist, and Google refused. I'm unable to access anything requiring my account info as I no longer have the details. Google is infringing on my rights by not allowing me access due to not remembering my password or account information. I'm puzzled why this account closure process is so challenging. I want my account entirely erased and removed as if it never existed.

I have been trying repeatedly to recover my Gmail account, as it contains the only pictures I have of my late son who passed away last year. I am Joshua M. and I am desperate to regain access to these precious memories. The email account in question is [redacted] I am willing to provide my ID, birth certificate, and previous passwords as verification. Please contact me at my new email [redacted] or call me at [redacted] to assist me in recovering my account. Thank you for any help you can provide.

I used to have an email account through my cable service for 20 years. I've closed that account and now use a Google account. However, when trying to log into my Gmail, it's only allowing me to sign in with my old Cox account, which I no longer have access to ([redacted]). I need to update my email address but can't log in to do so. My cell phone broke, and as I'm getting a new one today, I need to update my information. If necessary, I'm willing to get a verification code sent to my new phone number, which will be [redacted]. Can you assist me with this matter? Please reach out to me at [redacted] or try the new number once I have it set up. Thank you, Cindy M. Gibbons.

I have been receiving emails from your team but unfortunately, none of the links provided are working. I have tried searching on Google to update my credit card details but without any luck. Is there someone available who can assist me with this issue? Thank you, J.T. [redacted] [redacted]

Hello, I am looking for the Club Factory customer care number. I need help with my account and getting answers to my queries. I shared my account number with the customer care person from Club Factory who charged me [redacted] rupees. I come from a humble background and this situation is troubling for me. I urge you to take action on this matter. It is important for me to find the customer care helpline number for Club Factory. Please address this issue promptly as it is concerning. I am unsure about the next steps, please assist in identifying the responsible person and processing a full refund of [redacted] rupees. Thank you.

I have been making various attempts to reach out to Google, but so far, I have not been successful. My aim is to regain access to an old Gmail account from my childhood for which I no longer remember the password. The recovery phone number and email associated with the account are outdated and forgotten. Despite trying multiple troubleshooting steps and providing what I believe to be the correct answer to the security question, I have not made progress. I would appreciate any guidance on how to connect with Google directly or any assistance you can offer. I understand this may not be a common issue, so any help is greatly appreciated. Thank you.

Hello, I encountered a critical error on my computer and had to factory reset it. Unfortunately, this caused me to lose all my saved passwords. I am now unable to access my email account "[redacted]" as I cannot remember the password. When I try to reset it, the reset information is sent to my backup email "[redacted]," which I also cannot access. I am in desperate need of help and would appreciate any assistance you can provide. For communication, please reach out to my son using the email address provided, as I currently do not have a working email. Thank you for your help.

I have been unable to access my Google account for over 20 years. Despite trying numerous recovery methods, changing my ID, and passwords, I have not been successful in regaining access for a year and a half. The phones I purchased in the last year have all been hacked, and it seems the issue lies with using Google Chrome. My account ID is peaceful QT [redacted] at gmail.com. I require immediate assistance with this matter. Otherwise, I am considering legal action against Google due to the challenges I have faced trying to reach customer service. Please contact me at [redacted]. This phone number is similar to mine, but with a different starting digit. I am unable to access my passwords or iCloud for recovery purposes. I urgently need to speak with a customer service representative.

I am having issues with my G-Suite business account that was suspended for two months due to a payment policy change that was not communicated to me. Despite numerous attempts to resolve this through online resources, it wasn't until I accessed an older tablet that I found out about the suspension due to payment. I attempted to pay the outstanding balance with a prepaid debit card, only to realize that Google no longer accepts this form of payment. After trying various payment apps, including Google's G-Pay, I was unable to resolve the issue. This has caused significant stress and impacted my business during a busy period exacerbated by the current circumstances. I have been unsuccessful in reaching a support representative by phone but I am determined to find a resolution as soon as possible to avoid any further disruptions.

I am currently facing challenges transferring emails from my former gmail account to my existing one. Despite following the steps in Settings > Accounts & Imports > Import Mail & Contacts, an error message appears, stating "Gmail couldn't identify your POP server" and requests my POP username, POP Server, and Port #, which I am unable to locate. Furthermore, my old account is associated with my previous company's domain, [redacted] Even though I have activated POP on both accounts, I am uncertain about the technical aspects involved. The administrator of the New Sky Pictures domain, my former boss, has permitted me to access the company server temporarily before its eventual closure. Time is of the essence, and I urgently require assistance in migrating these emails.

I am experiencing ongoing issues with my Google account due to actions by Google customer service representatives in various locations, including India. Initially, my correct name, Gregory Benson, was not displayed on my account, which it was opened with. Recently, there was a password change on September 1, [redacted], recorded in Google's account activity, supposedly done in India, a country where hackers have targeted my accounts in the past. I changed my password around the same time, but I want to clarify that I have always resided in the United States and prefer that my account activities are not managed by individuals in India. I've noticed discrepancies between my email password and the password associated with my Google account. Despite contacting Google multiple times, the responses I received gave the impression of incompetence, with claims that I am not, in fact, Gregory Benson. I seek a resolution to these concerns promptly, as I'd rather not escalate this matter to federal court.

Dear Customer Service Team, I am reaching out for help in recovering my email address. I have been a satisfied customer for over 15 years. Yesterday, I attempted to recover my email after switching to a new phone, but I am unable to remember my password as I typically use the email app without entering it each time. I would greatly appreciate your assistance with this issue. I am willing to provide my identity card or any other necessary proof. I attempted the recovery process by submitting another accessible email address ([redacted]) and received a message indicating that the request will be monitored and investigated. For now, I am using my office email address to stay in touch with you. Thank you for your time, and I eagerly await your response.

Dear Customer Service Team, I am experiencing difficulty recovering my email address after switching to a new phone. I have been a satisfied customer for over 15 years and am seeking your assistance. I no longer remember my password as I have been using an email app that did not require me to enter it each time. I would greatly appreciate any help you can provide in this situation. I am willing to provide my identity card or any other necessary proof. I have followed the recovery steps by entering an alternate email address ([redacted]) and received a message stating that the issue would be monitored and investigated. For now, please contact me via my office email address. Thank you for your attention to this matter, and I eagerly await your response. Best regards, S. G. Niledutch Belgium

Hello, I keep encountering reCAPTCHA verification on Safari stating that there is "unusual traffic from this network" on my iPhone 6s. Despite trying various methods to prevent this message, such as resetting network settings and wiping my phone entirely, the issue persists. I have used iPhones for years without facing this problem in Safari. Following advice from Apple support to sign out of Google drives via Safari, the message continues to appear regardless of my signing status. I am perplexed by this message since it is a new experience for me on other devices. Additionally, I received a suspicious automated call warning that my internet would be cut off in 48 hours from an unknown number. I am unsure if this call is related to the Safari issue. Could someone provide clarification on this matter? Why am I seeing "unusual traffic on this network"? Thank you.

Charlotte Larsen Ner-Lelandsveien 27 [redacted] Leirfjord Norway +47 [redacted]7 Google Inc./Google Play Services [redacted] Amphitheater Pkwy Mountain View, CA [redacted] United States Date: 08.09.[redacted], Leirfjord Disputing Subscription Charges and Requesting Refund I was charged NOK [redacted] on 25/08/[redacted] without my consent for a one-year subscription, which I did not agree to. According to the Right of Withdrawal Act § 16 and the Consumer Directive [redacted]/83/EU art. 8, no. 2, an agreement without clear subscription terms is not binding. I have not been provided with the necessary information during the "Replica My AI Friend" app trial on 17/08/[redacted] and 25/08/[redacted] when my account was charged. Therefore, the subscription agreement is invalid. I claim my 14-day right of withdrawal as per the Right of Withdrawal Act §21 and the Consumer Purchase Directive [redacted]/83/EU art. 9. I request cancellation of my subscription and a refund by 25/09/[redacted]. Any invoices or reminders will be rejected. Failure to address this will result in escalation to the ECC network and the Norwegian Consumer Agency for review. I expect a response within 14 days. Sincerely, Charlotte Larsen

I noticed that I have been charged twice by Google for services I am unaware of. The first charge was on 08/17/[redacted] by Google Symantec Inc. for $32.65, and the second was on 09/08/[redacted] by Google VicMan LLc. for $5.43. I have never signed up for these services, and I have no idea what they are for. The email address they are withdrawing from belongs to my wife, you can contact me at [redacted] for further assistance.

I am requesting urgent assistance with unauthorized charges being deducted from my account by a company in Mountain View, CA. The withdrawals have been ongoing since November [redacted] until I blocked my bank card on July 27, [redacted]. I am frustrated with my bank's response claiming I did not report it promptly. I am eager to resolve this issue and seek help to recover the funds lost to this scam. Kindly reach out to me for a direct conversation. My contact information is as follows: Name: Chuck McDonald; Email: [redacted]; Phone: [redacted]. Thank you.

Dear Google team, I am experiencing difficulty accessing my alt email, [redacted], as I have forgotten the password and am unable to reset it due to having a new phone number. When attempting to reset the password, I receive a message stating, "You don't have enough evidence to reset this password." I believe that having access to my main email, [redacted], should be sufficient evidence. Your assistance in resolving this matter would be greatly appreciated. Thank you, Cuteisla123

I have noticed that our building's telephone number is listed incorrectly as our own number in the last few weeks. We are receiving inquiries intended for the Jefferson Parish building, and we need to answer these calls. The correct phone number for the Joseph S. Yenni Building at [redacted] Elmwood Park Blvd, Jefferson, LA [redacted] should be updated. I have already informed General Services and IT at the Joe Yenni Building about this issue, but it is still ongoing. Thank you for your assistance. - M.S.