Google fake reviews **I have and have had a Google my Business account for years mainta...

GetHuman5171482's Technical Support issue with Google from August 2020

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The issue in GetHuman5171482's own words
Google fake reviews **I have and have had a Google my Business account for years maintaining a *.* rating but recently I received six - * star reviews in a short period of time from non-customers. Four in one day. **When I went to my Google my business page to flag them*I was told that I would need to verify my account in order to make changes. *I asked for a postcard which was sent but the code didn’t work. I asked for a new postcard but it didn’t arrive. Now I’m getting a message saying that there are “no more ways to verify”. **Please help! We’ve worked so hard for many years to be a great company and these reviews suddenly brought us down to a *.* star company when the best my competitors have a *.* star rating. **So unfortunate and so unfair. I desperately need Google’s help!**Thank you,**Frank Karas *Marvel Window Washing *****Kelvin Sander*** review**********The crew was very knowledgeable and did an amazing job in unclogging downspouts and cleaning the rain gutters They pointed out issues with connections with the downspouts. They installed proper drain covers. The job was quick and...**We don’t clean gutters or install drain covers. ***Jenna Mack*** review********- Same day *We had Victor and his team come and work on our office windows. They were efficient, communicated well, and very pleasant to work with! Our office is located on a busy street with a lot of pollution from transportation (buses and cars) and …More***. No one named Victor in our company. **. We don’t clean commercial jobs, strictly residential. ***Robert L. Libby*** review********-same day *Fantastic user experience and great end result. **I had a complicated work-from-home meeting schedule and the project manager and …More***. No one has asked us to work around their work schedule. **. We have no client with the reviewers name. ****Edward R. Rodgers*** reviews*********Highly recommend A Sparkling Finish Window cleaning. From the quotes, booking, to follow-up, they were excellent. Shane and crew were detailed and made our windows look new!***. We have no one with the name Shane in our company. **. “A Sparkling Finish Window Cleaning” is a company based in Northern California. I called them and they don’t have a client with the reviewers name. And they don’t have a Shane working for their company. ****Adrian S Harmon**August ***They went above and beyond what I'd expect to rectify the situation described in my previous review, both in terms of reaching out and compensating me for the situation. Very impressed.**. There is no “previous review”. **. We’ve compensated no one for any “situation”. ************Marguerite Porteran hour ago**The team did an excellent job at my house. My windows are impeccable in a very efficient way. I highly recommend !**No such client.

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Google

Technical Support issue
Reported by GetHuman5171482
Aug 17th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 21596 others
0 customers following this

Timeline

GetHuman5171482 started working on this issue
Aug 17th, 2020 4:01pm