Google Customer Service Issues

Archive 167

The following are issues that customers reported to GetHuman about Google customer service, archive #167. It includes a selection of 20 issue(s) reported July 1, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently playing a Scrabble game called Word Wars created by Playsimple Games. The issue I am facing is that many of the words I try to play in their version of Scrabble are being deemed as non-valid. I have cross-checked these words with Google, and they are recognized as correct. Despite my efforts in communication with Playsimple, they remain steadfast and are refusing to recognize words like "thats" and "iraqis" as valid. It is incredibly frustrating because Google clearly acknowledges these words as legitimate. Playsimple's refusal to update their word database is detrimental to the game experience, especially when common terms like "thats" used in everyday language are being dismissed as invalid. It is evident that their word researchers are not thorough, leading to mismatches between acceptable words in real life and in the game. As a player from South Yorkshire, UK, I find this discrepancy troubling and firmly stand by Google's accuracy.
Reported by GetHuman5016413 on Mittwoch, 1. Juli 2020 10:19
I have been experiencing issues with multiple Samsung devices since [redacted], possibly even [redacted]. It all began with pop-ups claiming I had won an iPhone, iPad, or the latest Samsung S series devices. The problems escalated to a boot failure in January/February [redacted] after an update. This issue has impacted my laptops, resulted in FRP lock and boot loop for my A5 device, and turned my S7 Edge useless. My accounts have been accessed and stolen, leading to suspicious Wi-Fi activity. I have encountered multiple system malfunctions, overheating, and complete failures across various devices. I am trying to identify the root of these issues, as three Google accounts are affected. I suspect Microsoft but need Google's help to secure what remains. I have lost three laptops, my girlfriend is experiencing laptop problems, and my last laptop won't boot past the BIOS. Despite appearances, the devices I own were acquired secondhand or as gifts, and most have now failed. My S7 Edge is barely functional, and my Asus ROG G72GX is my only hope. Device settings are being tampered with remotely, and my Wi-Fi and devices are seemingly controlled by external users. I have taken various measures to protect my accounts and devices, but the situation is becoming unbearable. I am a victim of a crime related to my father's incident in December [redacted], and I fear I will lose everything unless I regain control soon.
Reported by GetHuman-natemcar on Sonntag, 5. Juli 2020 07:22
I believe I am under federal surveillance, and they seem to not only monitor but manipulate my Gmail, Google Drive, and connected services. Today, as I tried to set up Thunderbird, I discovered they have set up an alternate account linked to mine using my identity, IP address, and different recovery details. The recovery email starts with "mag***," a recovery phone number ending in "93" (which I don't own), and a different password. The security establishment monitoring me is using my Gmail account to delete my emails, forward my emails to an unknown address, and create fraudulent emails under my identity in my account. I can be reached at [redacted] if the below email is forwarded elsewhere. Google's legal department should contact the Justice Department regarding this issue. I would like to access the full content of emails that appear to have been sent from my account without my knowledge.
Reported by GetHuman5039953 on Dienstag, 7. Juli 2020 18:18
I'm having trouble finding the shopping list feature on my Google Mini. It used to be easy to access, but now there are multiple apps to navigate through. As a senior citizen, these changes are challenging for me, and I prefer the simplicity of the previous setup. I enjoy using my Google Mini to add groceries to my list by voice command, but I can no longer find the list. Could someone please provide me with step-by-step instructions on how to access the shopping list directly without having to use other apps? I would greatly appreciate the guidance.
Reported by GetHuman-kcneal on Donnerstag, 9. Juli 2020 16:37
Due to COVID-19 in Texas, my local library is temporarily closed. They offer e-books for users, but when I contacted them via email, I was directed to call one of their employees for assistance. The employee mentioned contacting Google Tech Support to receive guidance on how to download the necessary app on my iPhone from the Apple Store because I do not have an Apple laptop. Can anyone offer me some guidance on this matter?
Reported by GetHuman5048137 on Donnerstag, 9. Juli 2020 18:27
My father, R.B. of Philadelphia, and I, K.B. of Clearwater, Florida, are victims of identity theft. Individuals named F.B., F.B., R.F.B., and C.B. have unauthorized access to my accounts on various devices. F./F.B. is using different name variations and attempting to remove personal content from Google. Despite reaching out to authorities, they continue to access my accounts, taking data from my Google Drive and photos. They also activated Bluetooth on my devices without permission. I have taken steps to prevent further breaches; I should only be logged in on a cellphone. I do not own a Chromebook, Chromecast, Google Family, or have administrative privileges. Additionally, I do not use Hangouts, Google Assistant, Nest, or Google Home. Assistance would be greatly appreciated.
Reported by GetHuman5032527 on Donnerstag, 9. Juli 2020 18:48
Hello, I am Bryan Byrd. I am facing issues with multiple Google accounts being locked or restricted, which I believe is due to an ex gaining unauthorized access. I suspect she is using Cloudflare and Firebase to commit fraudulent activities with my information. Despite filing a police report, I am struggling to understand the technical steps being taken. I am seeking assistance to regain access to my phone and accounts associated with emails: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] My phone's access is limited, preventing me from using the Play Store (error code: aDf-DFERH-01). The only authorized access should be through my LG LM-Q710CS on Cricket Wireless with phone number [redacted]. I found some potentially relevant information like IP addresses (70.[redacted].[redacted].24.lv.lv.cox.net), ASNs (AS22773, AS527501), and unknown contacts linked to the fraud. Any guidance on lifting these restrictions and identifying those responsible would be greatly appreciated.
Reported by GetHuman-byrdbrya on Donnerstag, 9. Juli 2020 22:08
I need assistance with a return label. Iris sent it to my cell phone email, but I couldn't access it. She agreed to send it to my other email, but I haven't received it yet. Could you please resend the return label promptly to ensure I can return the item for a refund? Thank you for your help.
Reported by GetHuman5049211 on Donnerstag, 9. Juli 2020 23:25
Why does Google lie? Nothing frustrates me more than when I enter my password and it tells me it's wrong. I had my other phone next to me, yet I couldn't sign in. Let's talk about passwords. If Google doesn't like my password, it won't let me use it, forcing me to create one I can never remember. It feels like a complete waste of time. Does Google care? It seems like they want to make it even harder. Maybe Google should take responsibility for the phone I just broke because of their security measures. I am really upset right now. I missed my window and now have to wait 24 more hours due to Google's security measures that I didn't ask for. I despise lies, and there's no excuse for them, Google.
Reported by GetHuman5049801 on Freitag, 10. Juli 2020 05:22
My son's account, which he has had for approximately 3 years, has been disabled due to age restrictions. The email associated with the account is [redacted] We granted him permission to use this account, and this issue has only arisen today, roughly 3 years later. He relies on this email for school communication. It is also linked to his YouTube channel and various gaming activities. I attempted to add him to my Google Family Link for supervision, as per your guidelines, but was unable to access the disabled account. Kindly consider enabling the account so I can include him under my supervision. It is crucial to have this matter resolved promptly as his teachers use this email to contact him. Your help is greatly appreciated.
Reported by GetHuman5051211 on Freitag, 10. Juli 2020 15:29
I believe Google is invading my privacy and monitoring my activities, violating my rights. Their lawsuits for privacy invasion are public information. Loyalty is free and money shouldn't be used to control people. I have knowledge in network security and programming, and my IQ is [redacted]. My network users share information with me and bypass Google's obstacles, recording their actions. I may take legal action against Google to protect my privacy. This email address is fictional.
Reported by GetHuman5053834 on Samstag, 11. Juli 2020 08:42
Wonderland Miami, which was located at [redacted] Biscayne Blvd, Miami, FL [redacted] and can be reached at [redacted], has been permanently closed for quite some time. As the owner of Miami Wonderland, Inc., a nonprofit organization recognized by the IRS under section [redacted](c)(3), we are dedicated to establishing a special needs amusement park in South Florida. We are not affiliated with the previously mentioned business and kindly request that its name be removed from Google search results. This business ceased operations around [redacted], and we would appreciate assistance in ensuring their outdated name no longer appears online. Thank you for your help. Sincerely, AP
Reported by GetHuman-pugaalex on Montag, 13. Juli 2020 19:30
I tried to receive my stimulus check. Initially, I needed to complete the [redacted] form, which is free through TurboTax. Being somewhat inexperienced with computers, I managed to upload data from my phone to my computer. Unfortunately, this action caused damage to my phone, rendering it unusable. Thankfully, a friend lent me theirs to continue the process. Throughout this ordeal, I kept creating various passwords for my accounts, often getting them wrong in the process.
Reported by GetHuman4981928 on Donnerstag, 16. Juli 2020 13:09
I have been trying for years to access my old email account, [redacted], which I used for various online platforms, including Instagram. Unfortunately, my boyfriend changed the password and the associated recovery email, [redacted] I have tried multiple accounts like [redacted], [redacted], crazyelisanna32gmail.com, [redacted], and [redacted], but cannot regain access to my original account. I am desperate to retrieve my photos and 5k followers on Instagram. Can anyone provide guidance on how I can regain access to my account?
Reported by GetHuman-madeinli on Freitag, 17. Juli 2020 02:56
I ordered two pillows on June 11th, and they assured me they would ship them out within 5 days. After contacting them and inquiring about the delivery date, I received an email stating the pillows were sent on 7/10, but now I've been informed they won't be arriving until 7/22. The reviews suggest others have had similar issues, with discrepancies in orders, overcharging, and delayed deliveries. Concerns about unethical practices and possible fraudulent activities have arisen. It seems they are not operating with good ethics by misleading customers and potentially taking advantage of your audience.
Reported by GetHuman5074044 on Freitag, 17. Juli 2020 04:03
There is an issue with Google Maps incorrectly showing my private driveway as an unnamed road that goes through my yard and connects to another driveway. Due to highway construction in front of my house for a month, there are numerous vehicles trying to navigate through my property, causing a disturbance with people turning around day and night. I have small children playing and have even had a pet accident due to the confusion. I have reported this problem to Google Maps with no resolution. The correct address is [redacted] E US Hwy 40 Fillmore, IN [redacted], but Google Maps shows it as J732=2c Mt Meridian, Indiana. My name is John B., and you can reach me at [redacted].
Reported by GetHuman-jfbelo on Freitag, 17. Juli 2020 14:30
I am encountering difficulty accessing my Google email account after reinstalling my operating system. Unfortunately, I forgot my password, although I am able to receive phone verification and input my last known password. However, I don't have access to the recovery email address linked to the account. Despite entering the correct code sent to my alternate email address, I keep getting an error message stating, "Google couldn't verify this account belongs to you." I have read about submitting a Form to a Google account recovery specialist but am unable to locate the link for it. The account in question is my personal one under the email [redacted] I can still be reached through my work email at [redacted] if necessary. Thank you, Isabel.
Reported by GetHuman5093838 on Donnerstag, 23. Juli 2020 14:30
I am currently experiencing an issue with my Gmail account. About 10 days ago, I noticed a login from Belgium on my Windows 10 PC, so I immediately changed my password and updated my phone number with Google. However, I was unexpectedly logged out and unable to regain access, despite attempting to answer security questions and using two-factor authentication. Google suggests checking my account in 3 days for access, which seems unattainable. Although I provided my Yahoo email address, I have not received any emails from them since last Friday. They are now requesting a static IP address, but I utilize a paid VPN and Sophos Home for security. I'd appreciate any assistance with this matter. [redacted]
Reported by GetHuman4613065 on Montag, 27. Juli 2020 14:44
I've been trying for months to regain access to my email account [redacted] Despite having my email and phone number on file, the passwords are not working. I also cannot access my backup email [redacted] as I might not have set up the necessary safety features. I'm feeling very frustrated as I can't login to either of my accounts. Your immediate assistance in resolving this issue would be greatly appreciated. Thank you for your help. Teresa
Reported by GetHuman5112670 on Mittwoch, 29. Juli 2020 17:14
I would like to create a photo book and have selected the photos. After receiving an email containing a link to a form to complete, I encountered an issue. The form requests a pickup location for the book, but I am unable to go pick it up as I do not have access to transportation. Due to being 85 years old and the Covid situation, I cannot use public transportation or ride-sharing services. I would greatly appreciate assistance in determining if the book can be shipped to me instead. If this option is available, I assume there would be a different form for shipping details. I am hopeful that Google can address this issue with their form for a better user experience. Thank you for any help provided. Allene N. Seattle WA [redacted]
Reported by GetHuman-alleneni on Samstag, 1. August 2020 21:28

Help me with my Google issue

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