I have two children setup on Google Families and use the family link app to manage thei...

GetHuman4864777's Technical Support issue with Google from May 2020

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The issue in GetHuman4864777's own words
I have two children setup on Google Families and use the family link app to manage their screen time, apps that they can access on their devices, bed times, remote locking and unlocking, etc. **Recently one of my children's devices became unmanageable whilst my other child's supervision works as expected.**I'm able to set bed times, screen times, block apps, lock or unlock the devices on the parents app on my telephone but none of the settings or instructions are translated or activate on my child's devices. I have attempted removing the devices and re-adding them, removing and enabling supervision, factory resetting one of the devices and enabling supervision again and the problem persists. **I have no issues on my other child's devices and family link works as expected. It only seems to affect one of my children's profiles and associated devices.

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Google

Technical Support issue
Reported by GetHuman4864777
May 24th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 31257 others
0 customers following this

Timeline

GetHuman4864777 started working on this issue
May 24th, 2020 4:27pm
GetHuman4864777 indicated the issue is not fixed yet.
May 24th, 2020 8:45pm