My cat knocked my phone into a glass of water. Couldn't see the screen anymore. I use m...

GetHuman4670873's Recover Account issue with Google from April 2020

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Before contacting them, items GetHuman4670873 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman4670873's own words
My cat knocked my phone into a glass of water. Couldn't see the screen anymore. I use my *****@***.com for e mail for everything. While waiting for my new phone to ship, i tried logging into my email from my sons phone and my girl friends phone. I couldn't remember my password, im old ok. Lol. And without being able to see the screen on my phone because of the water damage, i could not retrieve the code verification to reset password. Now i have my new phone and google wont allow me to log into my email. I created a new one so that google could communicate back to me about recovering priority G-mail. But have had no response back to my situation. I have to be able to access my. *****@***.com asap please help. Thank you.

GetHuman4670873 did not yet indicate what Google should do to make this right.

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Google

Recover Account issue
Reported by GetHuman4670873
Apr 18th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 33485 others
0 customers following this

Timeline

GetHuman4670873 started working on this issue
Apr 18th 12:00pm

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