Someone hacked my google account * days ago, *****@***.com because he made me believe t...

GetHuman4490401's customer service issue with Google from March 2020

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The issue in GetHuman4490401's own words
I was trying to sell my Instagram account. He made a fake western union receipt and told me that he would give me the mtcn once i give him my gmail credential associated with the account :* ... Someone hacked my google account * days ago, *****@***.com because he made me believe things i thought were real and give him my password. He changed the email backup, the phone number, literally all the settings. I tried the google recovery gmail option but google couldn’t verify my identity and i have found no other ways to get my account back. Any help is appreciated thank you.*Edit :*My previous phone number on the account was *************My previous backup email was *****@***.com but he changed it to *****@***.com . I also lost access to my backup gmail.*The date of birth on the account is November ** ****
This was especially frustrating because when i tried to recover my gmail account, i couldn’t verify that i was the owner of the gmail because he changed every settings in security : backup email , phone number. Adding to the fact that i did not know the * digit backup codes of my account nor did i had a code from the Google authenticator app. I entered * of my previous passwords but even like that google was not able to verify my identity telling me to try it again from a device i usually sign in with as long as a familiar wifi which i did !
They could make this right by reconsidering the fact that i gave them already * old passwords which is impossible to guess. Just give me a reset password link to the secure address *****@***.com
I have been using the gmail service since **** if i remember. I believe that it is one of the best, most reliable services and easy to use compared to its competitors.
Google solved my issue :)
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Google

Gmail service
Customer service issue
Reported by GetHuman4490401
Mar 19th, 2020 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 33746 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman4490401 started working on this issue
Mar 19th, 2020 3:10am
GetHuman4490401 indicated the issue is not fixed yet.
Mar 19th, 2020 2:03pm
GetHuman4490401 indicated the issue is not fixed yet.
Mar 19th, 2020 2:04pm
GetHuman4490401 indicated the issue is not fixed yet.
Mar 19th, 2020 2:15pm
GetHuman4490401 indicated the issue is not fixed yet.
Mar 20th, 2020 5:56am

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