Someone hacked my google account * days ago, *****@***.com because he made me believe t...

GetHuman4490401's customer service issue with Google from March 2020

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The issue in GetHuman4490401's own words
I was trying to sell my Instagram account. He made a fake western union receipt and told me that he would give me the mtcn once i give him my gmail credential associated with the account :* ... Someone hacked my google account * days ago, *****@***.com because he made me believe things i thought were real and give him my password. He changed the email backup, the phone number, literally all the settings. I tried the google recovery gmail option but google couldn’t verify my identity and i have found no other ways to get my account back. Any help is appreciated thank you.*Edit :*My previous phone number on the account was *************My previous backup email was *****@***.com but he changed it to *****@***.com . I also lost access to my backup gmail.*The date of birth on the account is November ** ****
This was especially frustrating because when i tried to recover my gmail account, i couldn’t verify that i was the owner of the gmail because he changed every settings in security : backup email , phone number. Adding to the fact that i did not know the * digit backup codes of my account nor did i had a code from the Google authenticator app. I entered * of my previous passwords but even like that google was not able to verify my identity telling me to try it again from a device i usually sign in with as long as a familiar wifi which i did !
They could make this right by reconsidering the fact that i gave them already * old passwords which is impossible to guess. Just give me a reset password link to the secure address *****@***.com
I have been using the gmail service since **** if i remember. I believe that it is one of the best, most reliable services and easy to use compared to its competitors.
Google solved my issue :)
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Gmail service
Customer service issue
Reported by GetHuman4490401
Mar 19th, 2020 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 33746 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman4490401 started working on this issue
Mar 19th, 2020 3:10am
GetHuman4490401 indicated the issue is not fixed yet.
Mar 19th, 2020 2:03pm
GetHuman4490401 indicated the issue is not fixed yet.
Mar 19th, 2020 2:04pm
GetHuman4490401 indicated the issue is not fixed yet.
Mar 19th, 2020 2:15pm
GetHuman4490401 indicated the issue is not fixed yet.
Mar 20th, 2020 5:56am

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