Google Customer Service Issues

Archive 154

The following are issues that customers reported to GetHuman about Google customer service, archive #154. It includes a selection of 20 issue(s) reported January 27, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Ram Ram to all, recognize the name as the true Guru is attained through the Name. The primal Name is the highest, the mind is clouded with ignorance, the chain of iron and illusions made of gold, silver, and deceptive attachments to the world. Liberation is not found in the world without the primal Name; rare is the one who understands the hidden chanting within. The lamp of knowledge shines bright, meditate on the true Name in the inner chamber and easily enter into spontaneous meditation. The true jewel of the Name is received only through knowledge, without knowledge, millions cannot acquire it. Those who put in effort will see it vanish with the help of the true Guru as the Name becomes manifest in the heart. Useless talk ceases, and the sound of the divine is always reverberating in the inner self. The essence of the Name is felt without uttering it in words. Kabir says that the Master Word resides within the body, speak with virtue inside and out, reside in the heart, and rhythmically chant the sound, recognizing the essence every moment, everything external will dissolve into it.
Reported by GetHuman-sarjanma on Monday, January 27, 2020 1:49 PM
When adding an event to my Google Calendar on my phone, it disappears after about a day. This issue has been going on for at least eight months. It occurs whenever the calendar syncs. To work around this, I disabled the sync option, but this defeats the purpose of using Google Calendar because the whole idea is to have one calendar that syncs across all devices. I used this feature to share events with my spouse, but now it doesn't work. It seems like a simple fix should be possible for the Google tech team. Instead of the desktop calendar overriding the mobile sync, couldn't the most recent sync take priority? Maybe it's more complex than I realize, but this problem appears to affect many users based on online forums. It would be greatly appreciated if this issue could be resolved promptly.
Reported by GetHuman-azriley on Monday, January 27, 2020 3:39 PM
Hello, my name is Karena Cherie Wood, also known as Guera. I was involved in a head-on vehicle collision on October 31, [redacted]. Following the accident, I was incarcerated and released on January 16th. Unfortunately, I have lost access to all my belongings, including my cell phone and Gmail accounts. I cannot remember the passwords for my primary and recovery email addresses, such as [redacted], [redacted], [redacted], and [redacted] These accounts are crucial to me, as I have had them for many years. Due to the accident and memory loss, I am struggling to recover them without the device and phone number associated with them. If possible, please reach out to me at [redacted]. Your assistance is invaluable to me at this challenging time.
Reported by GetHuman4299181 on Monday, January 27, 2020 9:44 PM
I have been struggling to access my account for a while now. The error message says, "Couldn't find your Google Account." When I try to re-establish the account, I'm told, "That username is taken. Try another." It's frustrating because that username belongs to me. Despite trying Google's automated resolution options, they haven't been helpful. A similar issue happened with one of my other accounts, and the ISP's live support quickly fixed it, mentioning a TID corruption due to an update. The lack of live assistance for what seems like a simple issue makes me question Google's reliability compared to its past reputation.
Reported by GetHuman-von_bied on Tuesday, January 28, 2020 3:55 PM
Hello, I am reaching out regarding certain footage concerning my neighbors and the critical information needed for the international partnership between my country, Israel, Canada, Switzerland, and New Zealand. Throughout our history, we have recognized only God's Son as our king. Therefore, I kindly request the removal of any news footage related to Saudi Arabia from the internet in these countries. This action is essential as Saudi Arabia is striving to regain its status as a nation. By doing so, we can ensure protection for all parties involved, especially in light of concerning statements made by a Saudi Arabian woman in collaboration with the Islamic Brotherhood in 2[redacted]. As citizens, we have the right to safeguard ourselves without the fear of a nation that does not align with God's will, but follows false practices of Islam that promote malice, murder, and suicide. In conclusion, 15,[redacted] Rhode Islanders were targeted in late [redacted], and it is crucial to acknowledge the events that followed, including the visit of the Saudi Arabian king to Capitol Hill after our declaration of independence was compromised due to the separation of the State and Church. Please remove any footage related to Saudi Arabia. Thank you, HIS ADMINISTRATION
Reported by GetHuman4302160 on Tuesday, January 28, 2020 4:21 PM
My Google account was hacked by my ex-partner, and my password was changed. Since then, I have created another account, which I have been using for the past year. However, all my personal information, including tax details, pictures of my passport and ID card, and bank statements, are on the hacked account. I urgently need to recover this account. Additionally, I have a new phone number since setting up the account, and when I tried to create another account, it was also hacked. Whenever I choose "try another way" for recovery, I am unable to log in. The email address I need to recover is [redacted], with the recovery account listed as [redacted] (which was also hacked). My new email address is [redacted] Please have a representative contact me as soon as possible.
Reported by GetHuman4304949 on Wednesday, January 29, 2020 6:49 AM
I used to have a school email account, but I can no longer access it since I left that school. All my important data is stored there, and I want to transfer it to my personal account. I have already used the "takeout" feature to download all my data from the old school account and then signed out of it. How can I transfer the data from the takeout file into my new personal account? This includes bookmarks, passwords, apps, and other data. Thank you for your help!
Reported by GetHuman-nxnxushi on Thursday, January 30, 2020 3:19 PM
I receive unwanted emails from unknown senders, and some are not even meant for me. I am frustrated with this situation. I plan to take legal action and sue. I mainly access my emails through my cell phone as I work at night and sleep during the day. I want to stop receiving these emails and only want to see messages from specific senders like Metro PCS, Walmart, AT&T, and my bank. Please help me block unwanted emails from my inbox and spam folder as soon as possible. Thank you.
Reported by GetHuman4310814 on Thursday, January 30, 2020 6:26 PM
I purchased a new iPhone recently, and I've been unable to access my Gmail account for the past four days due to forgetting my password. Despite requesting a verification code sent to my phone number, the system indicates that my account is under review. When attempting to use another email for verification, it fails to recognize it as mine. Additionally, the option to receive a notification on my phone and click on it for verification doesn't work as I never receive the notification. I've been locked out of my email without any security questions asked for four days. I will provide my alternate email below for assistance.
Reported by GetHuman4311198 on Thursday, January 30, 2020 7:54 PM
I own an iPhone 7 Plus, and unfortunately, I accidentally deleted over [redacted] emails on 1/29/[redacted]. I deleted the "All Mail" folder after moving the emails to specific folders I created. I didn't realize that deleting them from the "All Mail" folder would also remove them from the specific folders. Subsequently, they were also deleted from the Trash folder. These emails are crucial as they contain both work-related and personal information, especially emails regarding both of my deceased parents. I feel devastated and have been upset since this happened. The mishap also led to the loss of notes in my 'Notes' app as it is connected to Google. I urgently need assistance in recovering these emails. I am not very tech-savvy, and I now understand how this mistake occurred. Please, I implore you to retrieve these emails for me as soon as possible. Your help would mean the world to me. Thank you so much. Teri Larson
Reported by GetHuman-terillar on Thursday, January 30, 2020 8:03 PM
I recently got a new phone as my old one was stolen, along with a new number. I am struggling to log into my Google account due to the 2-factor authentication being set to send codes to my old number. When I try to use another method, it asks for a backup email for verification, but when I provide it, Google says it can't confirm my ownership. This account is important to me as it is linked to my bank, business, and YouTube. I have tried account recovery before but missed the code email they sent, causing it to expire. I just want to regain access to my email and remove the 2-factor authentication. The email associated with the account is ([redacted]).
Reported by GetHuman-nyiekah on Friday, January 31, 2020 6:21 PM
I've faced repeated requests for information regarding my Google Play cards, preventing me from using them for extended periods, with the longest delay being 6 months. Today, I bought a $[redacted] card only to have the same information requested once more, despite providing it for a similar card a few months ago. Dealing with this numerous times has been frustrating, wasting hours contacting Google Play support, submitting documents, sending emails, and following up without receiving timely responses. Waiting six months for a $10 card to be reviewed is unacceptable. I insist on immediate approval for the $[redacted] card I just purchased. It's becoming unreasonable to purchase a product and then be unable to use it for months on end. I expect an explanation and a prompt resolution. Considering my loyalty as a customer for over 3 years and spending more than $[redacted],[redacted], I believe a quick approval is the least I deserve.
Reported by GetHuman-dpapasan on Monday, February 3, 2020 2:35 AM
Greetings, I have been enjoying "World of Dragon Nest". I purchased a few in-game packages hoping to enhance my gameplay experience. However, the game appears to be plagued with bugs, and there are players taking advantage of these issues. Despite numerous reports, the developers have not addressed or taken action against these exploiters. Consequently, my purchases seem ineffective as non-paying players are surpassing paying players by exploiting bugs.
Reported by GetHuman-lunaela on Monday, February 3, 2020 5:05 AM
I attempted to log into my old account [redacted], but it said the password was incorrect. I really just want to access my Clash of Clans game account. My main email is [redacted] The last password I remember using for the game account was cnj666666, and the account name was feisty bytch. I believe my recovery email was [redacted], but I can't reset it using that email. If it's possible to reset with a phone number, I am willing to provide that. I appreciate any help with recovering my game account information. Thank you.
Reported by GetHuman4321313 on Monday, February 3, 2020 5:46 AM
I'm facing an issue with my Gmail account "[redacted]" I forgot the password and mistakenly used the wrong recovery email "[redacted]" Although I can still access the account on my phone, I'm unable to recover the password through the forgot password option as the verification code isn't being sent to my phone. I really need to regain access to my "[redacted]" account. Any assistance on how to resolve this would be greatly appreciated.
Reported by GetHuman-sharwork on Monday, February 3, 2020 6:28 AM
Hello, I run a small local ISP in Slovakia, and for the past 2-6 months, I have been having issues with connectivity to the Play Store. Sometimes there are problems with loading the Play Store interface, and even when updating apps, the process can freeze at [redacted]% download. My subnet is [redacted].74.[redacted].0/24. Could Google have some internal cloud reputation system affecting my network? I would appreciate any help as my customers are getting frustrated with these update problems.
Reported by GetHuman-stromoko on Monday, February 3, 2020 11:10 AM
Dear Sir, I had a Gmail account logged into my mobile phone but unfortunately, I have forgotten the password. Additionally, I mistakenly used an incorrect recovery email "[redacted]" instead of "[redacted]" I suspect this was a typing error on my part. Despite attempting the "forgot password" option, I have not received the verification code on my mobile number +[redacted][redacted]. Consequently, I am unable to reset my password as I haven't received any Google code. I am unsure how to proceed with changing my password. Kindly advise and assist me in resetting the password for the Gmail account "[redacted]" Best Regards, Shar Ali
Reported by GetHuman-sharwork on Monday, February 3, 2020 11:54 AM
My daughter created a Google account on her Alcatel Android phone and then later deleted it. Now, I'm unable to access her original Google account to use the phone. I need to reset the phone to clear the deleted Google account or recover the account she made up. The message on the phone is prompting me to sign in with a previously synced Google Account. The deleted account was [redacted], whereas her original account is [redacted] on family link.
Reported by GetHuman4322750 on Monday, February 3, 2020 4:17 PM
I have numerous empty Gmail folders, such as ones related to my new apartment, that I no longer need and want to delete. I find it frustrating to scroll through all these folders to find the information I actually need. I have attempted to follow various instructions on how to delete these empty folders, but I cannot find the options mentioned in the guides. I have also struggled to unbundle emails within Gmail. I used to use Yahoo without such issues until my daughter created a Gmail account for me. Gmail causes me stress and anxiety, and I feel abandoned without the option to speak to someone or access a chat for assistance. I am unable to switch to a different email server due to the vast amount of information stored in my Gmail folders. Please provide clear step-by-step instructions to help me resolve these issues. Email me at [redacted] Thank you. - Susan G.
Reported by GetHuman3715100 on Monday, February 3, 2020 6:03 PM
I am experiencing a frustrating issue with the Google Play service constantly crashing on my phone, preventing me from using it effectively. This is causing me a lot of inconvenience as I rely on my phone to manage important appointments and stay connected with my sons residing in Virginia. Despite receiving my phone only last summer, I have diligently attempted to resolve the problem by resetting the app and installing the latest updates to no avail. I am unable to uninstall and reinstall the app, so I am seeking assistance to find a solution to this persistent issue. Your help with resolving this matter would be greatly appreciated.
Reported by GetHuman4307403 on Monday, February 3, 2020 7:44 PM

Help me with my Google issue

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