When I clicked on Google there was an advertisement in the left hand corner for Walli w...

GetHuman4223282's customer service issue with Google from January 2020

Help with my Google issue
The issue in GetHuman4223282's own words
When I clicked on Google there was an advertisement in the left hand corner for Walli wallpaper. I clicked on it accidentally, and now I cannot remove this wallpaper no matter what I do. Rather than override it with another, I would just like to delete it permanently. It's a Google app, but I can't remove it no matter what I try. I tried uninstalling Google Chrome but when I reinstalled, the wallpaper returned with the new installation.**Any suggestions as to how I can rid myself of this app once and for all? Would deeply appreciate any help. Thank you.**Ken Hall

GetHuman4223282 did not yet indicate what Google should do to make this right.

How GetHuman4223282 fixed the problem
Actually, I wasn't able to resolve the issue the way I wanted. I wanted to delete the entire wallpaper from my computer and was unable to do so no matter how hard I tried. Actually it looks as though this Walli wallpaper was unable to be deleted. So all I could do was override his wallpaper with another. I found something else, posted the address in the proper place and had the new homepage override Walli's Wallpaper. Not what I wanted to do, but was better than looking at a wallpaper I accidentally clicked on. So in essence I really did not solve the problem because I don't think it is solvable in regards to getting rid of this Walli. It appears that once you click on his advertisement, you've got it for life!
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Google

Customer service issue
Reported by GetHuman4223282
Jan 8th, 2020 - a year ago
Fixed
GetHuman4223282 shared how to fix
Seen by 5 customers so far
Similar issue to 38148 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman4223282 started working on this issue
Jan 8th, 2020 9:56pm
GetHuman4223282 confirmed the issue is fixed. Hooray!
Jan 9th, 2020 3:18am

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