Google Customer Service Issues

Archive 147

The following are issues that customers reported to GetHuman about Google customer service, archive #147. It includes a selection of 20 issue(s) reported December 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I purchased my Pixel XL almost 2 years ago, but in the last month, I've been experiencing issues with it. The phone randomly shuts off even when fully charged, even when connected to the power adapter. I would appreciate any guidance on what steps to take since my device is still under the two-year manufacturer warranty. I am currently not in the UK and am unable to find an email to submit a claim. Order Details: Order Number: [redacted] Date: Dec 31, [redacted], 12:03 PM Ordered From: Google Commerce Ltd Shipping Address: Gordon House, Barrow Street Dublin 4, Ireland Thank you.
Reported by GetHuman-sissyval on samedi 28 décembre 2019 19:43
I was setting up my daughter's phone. She is 9 years old. I installed Google Family Link on both of our phones. When I updated her birthday to her correct age, her account was locked "without supervision." Her account was linked to mine on the Family Link account. I tried to delete and reinstall Family Link on my phone, and now she can't access the internet, YouTube, or download from the Play Store. I can't have her open the Family Link for Kids app on her phone to add the new access code needed. We are a homeschooling family, and it's crucial for her to access the internet and YouTube for her school work. Her account is [redacted], and mine is [redacted] How can I resolve this issue to restore her access to the internet browser and YouTube?
Reported by GetHuman4166437 on samedi 28 décembre 2019 21:39
I have multiple emails for different purposes - some for personal use and others for professional or academic purposes. Unfortunately, I am locked out of an old email account as I have forgotten the password and no longer have access to the recovery options linked to it. Despite knowing the answers to my security questions, Gmail is not providing me with the option to enter them for verification. If there is an alternative way to confirm my identity, I would appreciate any assistance.
Reported by GetHuman4167130 on dimanche 29 décembre 2019 01:25
I am attempting to regain access to Google accounts used for the business I work for. Previous employees who no longer work here have not shared this information. The accounts were used for Foothills Automall, Foothills Lincoln Mazda Mercury, Foothills Lincoln Mazda, Foothills Lincoln, and Foothills Mazda. Our store number is [redacted]. We used to utilize email addresses such as [redacted] and [redacted], as well as other emails that end with @foothillsag.com, which may have had previous access.
Reported by GetHuman4167179 on dimanche 29 décembre 2019 01:41
I have Spectrum internet and AT&T cell phone service. Recently, I had issues receiving all my emails through an email app on my home page. I was advised to use Gmail directly for better access, so I removed the email icon and now access my emails through the Google icon, which has improved the situation. However, I am now unable to access the full chain of communication with a specific sender in my recent history. Can anyone assist me with this issue?
Reported by GetHuman4167382 on dimanche 29 décembre 2019 02:53
I am experiencing issues with my phone's network connection. Calls cannot connect properly, and there is a lot of voice cutting when calls do get through. I tried changing the SIM card, but it did not improve the network connectivity. I am hoping to have my Pixel 2 phone replaced to resolve this problem. The issue started after a recent phone update and has persisted for 3-4 months. I am seeking assistance from an expert to address this ongoing problem effectively.
Reported by GetHuman4167624 on dimanche 29 décembre 2019 04:43
I bought a $[redacted] gift card from a Singaporean website, Lazada, that was sold by Quikcliver. The merchant promised [redacted] gems for a gaming app called Rose of Kingdoms. I have redeemed the credits but haven't received the free gems. I reached out to the app's customer support, who mentioned they can't help unless Google processes the purchase. The gems were a big reason I made the purchase, and I have screenshots to support my claim. I would appreciate any help in resolving this matter.
Reported by GetHuman4167648 on dimanche 29 décembre 2019 04:54
I lost my phone while traveling in my home country. Now that I'm in the USA for business, I have a new phone that Google doesn't recognize, preventing me from signing in. All my important business information and contacts are on that account. I am requesting Google to adjust its strict security measures and grant me access to my account on the new device I purchased. Despite entering the code sent to my alternative recovery email, I am still unable to log in.
Reported by GetHuman-dorechar on dimanche 29 décembre 2019 06:41
I am facing an issue where a friend used their number and email to create a Gmail account in my name. My friend is unavailable now, and I forgot the password. Unfortunately, my Apple ID is linked to this Gmail account, preventing me from using it. I reside in Iran and urgently need access to my Gmail account, which is [redacted] I am willing to provide identification documents like a birth certificate or national card to verify my identity. I appreciate any assistance in resolving this matter.
Reported by GetHuman-niosha on dimanche 29 décembre 2019 12:05
I recently purchased 3 Google Play cards at the CVS store in downtown Kansas City, MO. Two of them worked fine, but the third one for $[redacted] was deemed invalid, with a request for more information. I have the scrape off number here: HXTPRY71N2DEzZ2W. I'm unsure what additional details are necessary to activate this card. Please contact me at [redacted] or [redacted] My name is Gary S. I have the purchase receipt from yesterday. I need assistance activating the card or receiving a refund. Thank you.
Reported by GetHuman-hflatgsh on dimanche 29 décembre 2019 14:36
My phone is constantly being hacked by my neighbors. They delete my Gmail accounts, which has caused me to lose thousands of dollars, possibly even a million. They read my emails, change my passwords, and sometimes make my screen unresponsive. This has cost me a lot of money, including money I was supposed to receive. One of them even threatened me with a weapon for unknown reasons. I live in a motel and I can hear them talking about harming me and my girlfriend on both sides. My girlfriend has already moved out because of the phone hacking and other things they are doing.
Reported by GetHuman4169377 on dimanche 29 décembre 2019 17:46
Dear Sir/Madam, I am writing to express my disappointment with the search results provided by the Google search engine when searching for "Πάσχα [redacted]" (Greek for Easter [redacted]). The top result displayed as "12 Απριλίου [redacted]" (12th of April [redacted]) without indicating that it pertains to Catholic Easter. Given that the search was conducted in Greek from an IP address in Greece, it was assumed the results would relate to Orthodox Easter. Unfortunately, based on this information, I purchased non-refundable air tickets for my family from Heraklion to Berlin departing on the 7th of April and returning on the 13th of April, aligning with the Greek school holiday schedule for Easter. However, I later discovered that Orthodox Easter falls on the 19th of April, rendering our tickets unusable as schools will be in session. I contacted the airlines (EasyJet and Ryanair) who sympathized with our situation but stated their policy prohibits refunds for such circumstances. The [redacted].32 € spent on tickets is significant for a family like ours, especially considering the limited availability of affordable flights during our actual Easter break from the 11th to the 26th of April. I trust that Google, as a reputable company, will address this oversight to prevent future misunderstandings. I am willing to provide further details if needed and appreciate your attention to this matter. Sincerely, Vasiliki M.
Reported by GetHuman-vassomos on dimanche 29 décembre 2019 17:57
I'm Peter F., a music artist known as "Yxng Poet". I need to report that my Google account, [redacted], has been hacked by [redacted] Unfortunately, she has changed my account's password, recovery email, and phone number without my knowledge, making it impossible for me to log in. The breach occurred between 6:00 PM and 7:00 PM. This account is crucial as it holds all my documents and music-related attachments. A secure alternative email is [redacted] I kindly request a prompt response. Thank you.
Reported by GetHuman4169892 on dimanche 29 décembre 2019 19:56
Hello, I'm Shawn Crow. Recently, my son lost all the data on his Samsung A30, and we've been struggling to reset it because he can't remember his email, password, or the unlocking pattern. It's like he has amnesia! I possess the phone box and the invoice as proof of purchase. How can I resolve this matter and reset the phone to its factory settings? Any assistance would be greatly appreciated. Thanks, Shawn Crow.
Reported by GetHuman-crowshaw on dimanche 29 décembre 2019 20:51
I accidentally removed my sim card, leading to being locked out of my device after verifying my account with Google. Unfortunately, I lost the sim card and can't make calls for password recovery. I wish there was a way to reset the password without the need for verifying my identity. Someone stole my birth certificate and other personal information, making it difficult and costly to replace. I'm frustrated with this situation. It might be helpful to have alternative verification methods like thumbprint or iris scanner for logins in the future.
Reported by GetHuman-dumbbutt on dimanche 29 décembre 2019 21:43
I recently reset my phone, and now I'm having trouble logging into my Google account because I forgot the password. I received the G-****** code after entering my number, but when I tried to use the email option for verification, the codes sent were rejected. I kept receiving an error message prompting me to try again later due to multiple failed attempts. It has now been over 24 hours, and I am still encountering the same issue.
Reported by GetHuman-peteropi on dimanche 29 décembre 2019 22:15
My Gmail account with Google has not been functioning for over a month. I am unable to send or receive emails. My account is [redacted] Others have mentioned sending emails, but I can only send messages to myself for link reminders, etc. I am uncertain why this is happening. Could the inbox be full? I am unsure how to clear it if that is the case. I find it frustrating that Google does not offer any free assistance. As a temporary solution, I have created a new email account.
Reported by GetHuman4170573 on dimanche 29 décembre 2019 23:23
About five or six years ago, I had a YouTube channel that I later made private without saving any of the URLs. Today, I can't recall the name of the Google account associated with it. I've been trying to figure out how to contact Google regarding this issue so I can possibly access the videos again. I remember the channel name and would like to find a way to recover the account or at least retrieve the URLs for my videos from Google/YouTube. Any help is greatly appreciated.
Reported by GetHuman4170872 on lundi 30 décembre 2019 01:07
My partner misplaced his phone yesterday, and we are attempting to access the device manager to track it. However, he is unable to recall his Google account details because he created the account solely for the Play Store and typically uses his previous email for work. The only way to regain access is by receiving a text on his phone, which is not feasible in our current situation. Despite trying a paid tracking app, the phone could not be located due to poor reception, and it has now shut down likely due to a drained battery. His contact number is [redacted], and the email he might have used is [redacted]
Reported by GetHuman4172236 on lundi 30 décembre 2019 11:00
A few days ago, I accidentally deleted my Yahoo account that was linked to my Google account on Chrome. Now, I can't access my email [redacted] because the only way to sign in was through my phone or another email I no longer have access to. I'm desperate and unsure what to do. I tried reaching out to Yahoo support, but unfortunately, they are not available in Romania. Please, if anyone can help, I would greatly appreciate it. I have all the necessary proof to verify that the account belongs to me. Thank you.
Reported by GetHuman4172270 on lundi 30 décembre 2019 11:12

Help me with my Google issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!