Google Customer Service Issues

Archive 145

The following are issues that customers reported to GetHuman about Google customer service, archive #145. It includes a selection of 20 issue(s) reported December 26, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, I am encountering an issue with the security system of Google Pay. While Google Pay is quite user-friendly and convenient compared to other payment apps, I am facing a significant security concern. After initially entering my password upon opening the app, it does not prompt me to enter it again when I navigate back, posing a potential threat to my account security. As a frequent user who conducts transactions worth thousands of rupees weekly, I urge you to address this issue promptly. Your attention to this matter is greatly appreciated. Thank you. Yours faithfully, Biju Rajappan
Reported by GetHuman-bijuraja on الخميس ٢٦ ديسمبر ٢٠١٩ ٠٤:٢٧
To the GMAIL Support Team, I am Danukit N., a Thai citizen, passport number AB[redacted]. I am in need of assistance. I created the email [redacted] around 6-7 years ago to apply for my Instagram account @inflight_skysale, which was recently hacked. When attempting to recover my account, the hacker changed the registered phone number. I tried recovering using my Gmail but forgot the password, backup email, and security question due to not logging in for a long time. I am reaching out for help in retrieving access to my Gmail, attached are pictures of both my passport and my ex's passport, as I am not sure which name was used during registration. I am willing to provide more evidence to prove my identity for assistance in recovering my email and subsequently my Instagram account. Please contact me at [redacted] Thank you for your anticipated help. Best regards, Danukit N.
Reported by GetHuman-danukit on الخميس ٢٦ ديسمبر ٢٠١٩ ٠٥:٠٧
After moving from NC to MO, my password book got damaged, and I lost access to my account due to forgotten credentials. Despite attempting to use an alternate email for verification, Google has not allowed me to regain access. Although I appreciate security measures, I find Google's process frustrating. I received one verification email, but it did not resolve the issue. I wonder how long Google retains inactive accounts. I urgently need my email address back. Google's response always states they need time to review my request and asks for a contact email, to which I have responded with both the account's email and another email address but have not received any further communication.
Reported by GetHuman-rightonf on الخميس ٢٦ ديسمبر ٢٠١٩ ١٢:٥٩
I spoke to live support, they offered me a trial. After the $1.00 trial, I cancelled it. Now $45 or $46 has been deducted from my checking. This seems like a scam. I received a cancellation email which I responded to, stating to cancel the trial. I don't want any more deductions from my account. I will need to block it from my checking. There are no phone numbers for assistance. I am disappointed with Google's email service and support. The advice given for my locked account didn't help at all.
Reported by GetHuman4153516 on الخميس ٢٦ ديسمبر ٢٠١٩ ١٤:٤٤
I am unable to access my Gmail account with the email [redacted] The phone number linked to the account is [redacted]. The backup email is [redacted] Due to a new phone number, I am unable to access the account. The last email sent was to [redacted] Please assist me as my photos of my children are stored there. You can reach me at my new email, [redacted], and my new phone number is [redacted]. Thank you.
Reported by GetHuman-clintsco on الخميس ٢٦ ديسمبر ٢٠١٩ ١٥:٠٥
I am unable to access the mobile number I used to create my Gmail account, which was a long time ago. I also cannot recall the mobile number used for registration. My Gmail ID is [redacted] I can still access my recovery email. Recently, I uninstalled and reinstalled Google Chrome, which led to losing all saved passwords, including for my Gmail account. I kindly request Google to recover my Gmail account promptly to regain access. This email is crucial as it is linked to my LinkedIn and Facebook accounts. I have been locked out of my Gmail for the past two weeks, causing significant inconvenience. I urge the relevant team to assist me in regaining access at the earliest. I appreciate your prompt assistance.
Reported by GetHuman4147671 on الخميس ٢٦ ديسمبر ٢٠١٩ ١٥:٣٦
I have been locked out of my Gmail account, and it's linked to my Microsoft account. Microsoft instructed me to reset my system, but I can't access the Gmail linked to my Xbox gamertag, which is causing me to lose access to about $[redacted] worth of games. This account is crucial as it's linked to my payment cards, rendering my Xbox practically useless. Despite creating a new email, I need to speak with someone directly instead of being given the runaround for a week. As a disabled veteran without a computer, it's challenging for me to see and type, which is why it took me 45 minutes to write this message.
Reported by GetHuman4153831 on الخميس ٢٦ ديسمبر ٢٠١٩ ١٥:٤٠
I made a purchase on a video-sharing platform with an auto parts store last July or August, but I can't find the order details anymore. I returned the package from UPS right away, but only got a refund for the thermostat, not the brake pads. The auto shop's name started with "Mc". As I struggle with technology, please don't provide instructions as they lead to anxiety and depression. I kindly ask for assistance in tracking this down and issuing the refund. I'm also facing issues with Truthfinder, not receiving my refund after canceling within minutes. If this isn't resolved, legal action might be my next step. Avoid questioning my address; I'm certain about it.
Reported by GetHuman-mhohnson on الخميس ٢٦ ديسمبر ٢٠١٩ ١٦:٠٩
I'm having trouble accessing my Google account. After factory resetting my phone and logging out of all devices, Google is not recognizing my information. I've tried various methods to fix this issue. My Gmail account is [redacted] Unfortunately, I can't access the security code on my phone to reset it. I am certain of my email and password, but I don't have a recovery backup. Despite trying to use Google to sign into apps, it's saying that my email doesn't exist. I urgently need to regain access to my email account.
Reported by GetHuman4154658 on الخميس ٢٦ ديسمبر ٢٠١٩ ١٧:٥٩
I returned two items, but I am receiving emails about being charged again. I have the UPS tracking number and receipt. It's your responsibility to locate the products in your return facility. I won't accept another charge on my account after following your terms and conditions. The items are the IMDK Portable Nebulizer and the Dash DEWM8100RD Express 8" Waffle Maker. Please respond promptly.
Reported by GetHuman4154768 on الخميس ٢٦ ديسمبر ٢٠١٩ ١٨:١٣
I haven't received any emails since December 19 despite trying various methods. I attempted to pay $5 to one account to retrieve my emails, but after a two-hour phone call with no success, I'm still unable to access them. At this point, I'm unsure about the issue and simply want to regain access to my emails. Please reach out via text message as I'm not able to receive emails. Kindly assist me in retrieving my email.
Reported by GetHuman-hvsexybl on الخميس ٢٦ ديسمبر ٢٠١٩ ١٨:١٣
I need help recovering my account. I made a mistake by changing my date of birth accidentally while trying to update my YouTube channel name. The account recovery steps keep saying I'm too young because I entered my grandson's date of birth, which is 11/13/08, instead of mine, which is August 7, [redacted]. I've had this account for years under the name D & B S, but now it shows as lil John. I've tried to follow the instructions for account recovery but had no luck. I reached out via email a few days ago but haven't received a response yet. I'm frustrated because I can't access my YouTube account where I post videos, especially of my grandson. I'm Delfia Sandoval, 52 years old. Please help me regain access to my original account.
Reported by GetHuman4154912 on الخميس ٢٦ ديسمبر ٢٠١٩ ١٨:٣٤
I have a phone from Cricket, my service provider, a Samsung device. Someone has frozen my services from a device that's not mine. Samsung advised me to contact you to remove any account from my phone. I cannot use my services until this is done. My phone number is [redacted]. My name is Jaa Martin. Such actions are acts of piracy and hijacking of services and devices from a third party. Thanks, JCE.
Reported by GetHuman4155165 on الخميس ٢٦ ديسمبر ٢٠١٩ ١٩:١٣
I oversee a volunteer organization with [redacted] members. I have two email accounts, one with Gmail and one with Comcast.net. Recently, many of our members' email accounts, including my Comcast one, have been getting blocked. I believe this issue might be linked to Gmail and would like to address it. I am looking to stop the blocking of my Gmail account. How can I get in touch with a technician to resolve this matter?
Reported by GetHuman4155794 on الخميس ٢٦ ديسمبر ٢٠١٩ ٢٠:٥٩
I set up an email account for my daughter to play Fortnite on her iPad. Unfortunately, her iPad broke, so we bought her a Nintendo Switch. Now, we can't access her account as we forgot the email and password. We managed to remember the password later, but the recovery phone number has an extra digit, making it impossible to unlock the email. Despite our efforts to contact Google and Epic Games, we keep getting directed to online resources instead of getting the help we need. My daughter is upset because she has put in a lot of effort and money into this account, and all her progress and purchases are at risk.
Reported by GetHuman-ndtrick on الخميس ٢٦ ديسمبر ٢٠١٩ ٢٣:٥٧
I lost my phone in January [redacted] and forgot my password for my Gmail account. I've tried various ways to recover it, including going to Globe to retrieve my phone number for a verification code, but Google still doesn't accept it. Please assist me in recovering my account ([redacted]). I'm willing to provide any necessary proof, such as answering questions or providing a scanned copy of my NSO or driver's license. Thank you in advance for your help.
Reported by GetHuman4156711 on الجمعة ٢٧ ديسمبر ٢٠١٩ ٠٠:١٤
I lost my phone in January [redacted] and I forgot the password to my gmail account. I have tried all possible ways to recover it, including going to Globe to retrieve my phone number for a verification code. Despite this, Google is not accepting it. Please assist me in recovering my account at [redacted] I am willing to provide proof of ownership by answering any questions or providing a scanned copy of my NSO or driver's license. I need to regain access as this account is used for playing Clash of Clans. Thank you for your help in advance.
Reported by GetHuman4156711 on الجمعة ٢٧ ديسمبر ٢٠١٩ ٠٠:٢٦
Sehr geehrte Damen und Herren, Vor Kurzem habe ich mich an Sie gewandt, um mein Haus in der Brunnenstraße 32, [redacted] Wuppertal, Deutschland, auf Google Earth ausblenden zu lassen. Leider wurde dies bisher nicht umgesetzt. Lediglich ab der ersten Etage wurde es zensiert, der Laden und die Seiten des Hauses sind weiterhin sichtbar. In der Nachbarschaft hat es kürzlich Einbrüche durch rumänische Diebesbanden gegeben, daher ist es mir wichtig, dass mein gesamtes Haus auf Google Earth verborgen wird. Ich bitte um Ihr Verständnis. Mit freundlichen Grüßen
Reported by GetHuman4157009 on الجمعة ٢٧ ديسمبر ٢٠١٩ ٠١:٣٥
I recently purchased a Samsung tablet on eBay. The seller did not provide a Google login but only a 4-digit unlock code to access it. Upon trying to reset it, Google is asking for the last synced email and password, which the seller did not give me. I am unable to set up the tablet with my information. I want to keep this tablet as it is in great condition with accessories. I paid $[redacted], which is a good deal considering the quality. Can someone assist me and the seller in unlocking this tablet? I am Ronald Royal, and you can reach me at [redacted] Thank you for your help.
Reported by GetHuman4157234 on الجمعة ٢٧ ديسمبر ٢٠١٩ ٠٢:٥٦
I lost my phone in January [redacted] and forgot the password for my Gmail account. Despite trying various recovery methods and going to Globe to retrieve my phone number for verification, Google has not accepted it. I am seeking assistance to recover my account ([redacted]). I am willing to provide any proof needed to confirm my ownership, such as answering security questions or providing a scanned copy of my NSO or driver's license. I hope to resolve this by receiving a verification code on the cellphone number associated with my Gmail account. Thank you for your help in advance.
Reported by GetHuman4156711 on الجمعة ٢٧ ديسمبر ٢٠١٩ ٠٥:٠٦

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