Google Customer Service Issues

Archive 144

The following are issues that customers reported to GetHuman about Google customer service, archive #144. It includes a selection of 20 issue(s) reported December 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have forgotten my password for my Gmail account, [redacted] I have tried the password recovery process, but even after entering the OTP sent to my number and email, I am unable to access my account. Google is not verifying that the account belongs to me, and I am worried because there are important numbers and documents in that account. I have emailed multiple times but have not received any response. Please assist me in correcting the issues with my Gmail account. I am anxious about what might have happened and would appreciate some guidance.
Reported by GetHuman4146128 on martes, 24 de diciembre de 2019 8:32
I am having trouble accessing my Gmail account, which is under the name [redacted] I have forgotten my password and despite several attempts to recover it, I have been unsuccessful. Each time I try, I receive a message indicating too many failed attempts. I have tried providing the OTP through my registered phone number to no avail. This account is linked to my bank account, making it essential for me to regain access promptly. Please assist me in recovering this account. I am willing to provide any necessary information, such as the last emails sent from the account. Thank you for your help. Regards, Navin
Reported by GetHuman4146683 on martes, 24 de diciembre de 2019 12:39
Hello, I submitted a complaint to recover my Gmail account, [redacted], nearly three days ago. I am still waiting to hear back from the Google support team. Restoring access to my email, [redacted], is crucial because my Facebook and LinkedIn accounts are linked to it. This email address is very important to me. I kindly request that Google provide access to [redacted] promptly. Thank you, Debanjana S.
Reported by GetHuman4147671 on martes, 24 de diciembre de 2019 17:03
On December 23, [redacted], Google charged my debit card $99.99 for a GSN purchase without my authorization. Unfortunately, there were insufficient funds in my bank account for this transaction. I kindly request your help in canceling the purchase and refunding the amount to my MetaBank account linked to Google gaming. Please confirm the cancellation of this purchase. Thank you, William M. Ball
Reported by GetHuman-bebaddun on martes, 24 de diciembre de 2019 17:07
I've forgotten my password for [redacted] and I'm trying to recover it. I'm receiving an OTP on my number and email, but even after entering it, I can't access my account. I got a message from Google saying they couldn't verify the account belongs to me. I'm worried because my email contains important documents and contacts. I've emailed multiple times, but haven't received any response. Could you please assist in resolving this issue with my Gmail account? I'm concerned about what's happening and would appreciate any help you can provide.
Reported by GetHuman4147757 on martes, 24 de diciembre de 2019 17:24
I've recently faced difficulties which led to my phone being disconnected. Although I've now secured a job, my old phone number cannot be recovered, resulting in the loss of access to 3 important email accounts. These accounts hold vital information, including my military dd214, necessary for my life. Despite attempting to recover passwords, I haven't had any luck. The emails linked to the accounts are [redacted], [redacted], and [redacted] The contacts listed under my phone numbers include my dad, girlfriend, goddaughter, friends, and previous employer. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman-jaystmps on martes, 24 de diciembre de 2019 18:37
I am currently facing issues accessing multiple Google accounts, including Facebook, Gmail, Instagram, and credit cards. Despite being able to log in using a different phone temporarily, I keep getting locked out. I do not have consistent access to the same phone number, so using it for verification is not an option. To address this problem, please send instructions via email to [redacted] or [redacted] The affected accounts are [redacted], [redacted], and [redacted] I urgently need to regain access to my accounts as I have been locked out for quite some time. Thank you.
Reported by GetHuman-legacytr on martes, 24 de diciembre de 2019 18:48
Hello, my name is Kenny V. I've been trying to access my Gmail account, which has been disabled. I keep receiving recovery links, but they only say they will look into my account or mention that it is disabled. I really need a direct link to reset my account. All my work information is on there, and I'm clueless about how to regain access. None of the links I click on seem to help me at all. Thank you for any assistance you can provide.
Reported by GetHuman4148465 on martes, 24 de diciembre de 2019 20:44
Hello! I'm experiencing multiple issues with my Google account since my Google+ page got mysteriously blocked. My account was blocked at some point, and I discovered a red warning message related to spam on my G+ page. Currently, Google+ is not working, but the problems persist. I'm unable to use Hangouts since my account appears as "Unknown," and I'm facing difficulties sharing albums on Google Photos as it displays a [redacted] error page. Additionally, there are several minor issues like being unable to set a profile image. Can anyone help me resolve these problems? Thank you!
Reported by GetHuman-andriydz on martes, 24 de diciembre de 2019 21:28
After performing a factory reset on my laptop, I neglected to save my backup codes for my Gmail account. Consequently, I am locked out of my Google account, which holds significant sentimental value to me due to the plethora of photos and videos stored on Google Photos. Despite my efforts in the account recovery process, I am encountering difficulties as Google deems unable to confirm my ownership of the account. However, my primary email history and login credentials, as well as consistent devices used to access the account, should validate my ownership. I am troubled by the irreplaceable backups stored in this account. How can I provide the necessary information to regain access to my email account?
Reported by GetHuman-benhenni on martes, 24 de diciembre de 2019 22:44
I recently forgot my password for [redacted] and attempted to recover it. Despite receiving the OTP on my phone and email, I was unable to access my account. Google subsequently sent me a notice stating they couldn't verify my ownership of the account. I am concerned as this email contains important contacts and documents. I have tried emailing Google multiple times for assistance to no avail. I would appreciate any guidance on how to verify my account or resolve this issue.
Reported by GetHuman4149320 on miércoles, 25 de diciembre de 2019 4:27
I recently encountered a sudden restart on my Windows 10 with a blue screen error. Following this issue, Google Chrome ceased to function correctly, displaying an "Aw, Snap!" error message. Even accessing settings and extensions within Chrome proved futile as no pages loaded. Despite repeated uninstallations, deleting visible registry entries, and removing Google files and folders, the problem persists. I have also attempted to launch Chrome after disabling Quick Heal virus protection, but the browser still fails to open, not even loading its settings page. Clicking on the Chrome icon yields no results, as the browser entirely refuses to load any pages or settings.
Reported by GetHuman-cityju on miércoles, 25 de diciembre de 2019 5:23
Good day, I'm Navpreet Singh, and I'm attempting to access my Gmail account under the address "[redacted]" Unfortunately, I have forgotten my previous password and the mobile number "[redacted]" linked to that account is now inactive due to my service provider. The recovery email address I provided is "[redacted]," but despite receiving codes there, entering them leads to a message stating Google will get in touch within 3-5 days, which has been a recurring issue whenever I try to access "[redacted]" After researching solutions online, I learned that recreating the account with similar details may prompt Google to reach out. However, despite waiting for four days, I haven't received any updates on recovering my account. I kindly request your assistance in resolving this matter promptly. Thank you, Navpreet Singh
Reported by GetHuman-nsnavpre on miércoles, 25 de diciembre de 2019 10:14
Hello, I am Kelzey Osborn Cayamanda. I am having trouble accessing my Google account, TheKKGamer12, as I cannot remember the password or suspect it may have been hacked. I can provide proof of ownership as [redacted] was my first account and [redacted] is my current account. The email associated with my Google account now is [redacted], where I have important data stored. I have invested a lot of time into this account, linking my gaming accounts like Roblox, CF, and RoS, as well as my YouTube channel, TheKKGamer123. I believe I created this account around [redacted] and set the recovery email as PopularMMOS as I am a fan of his videos. I now understand the significance of the recovery email and would appreciate your assistance in recovering my account.
Reported by GetHuman-symbolx on miércoles, 25 de diciembre de 2019 11:39
Happy holidays! While using Google and searching for information in Portuguese, I frequently encounter results from Brazil. Portugal and Brazil have distinct cultures and are geographically distant, and their written languages have differences as well. It can be frustrating to seek information related to Portugal but receive predominantly Brazilian results. This situation is akin to searching for British content and being inundated with American or Australian links. It is time-consuming and aggravating. The disparity between Portugal and Brazil is as marked as that between American and Australian English. I hope that steps can be taken to address this issue.
Reported by GetHuman-olgaap on miércoles, 25 de diciembre de 2019 16:01
Dear Google Team, Today, December 25, [redacted], I noticed the Google doodle featuring beautiful lights, ornaments, and "Happy Holidays [redacted]!" However, I believe it's important to acknowledge that today is Christmas. While you highlight various holidays and occasions, including Halloween, I urge you to give Christmas the recognition it deserves. Christmas is a significant day for many as we celebrate the selfless gift of salvation brought by Jesus Christ, our awaited Messiah. Please consider giving Christmas its proper acknowledgment in future doodles. Thanks, Deborah
Reported by GetHuman-debmusic on miércoles, 25 de diciembre de 2019 21:02
Today, my usual cell phone stopped working on Christmas Day, and I can't visit the AT&T store for help. I got a temporary phone, but I can't log in to my Google account to access my Gmail. Google's verification process is sending me in circles by asking for a code to be sent to my broken phone, which I can't access. I'm stuck and need help to verify my identity and access my Google account.
Reported by GetHuman4151573 on miércoles, 25 de diciembre de 2019 23:59
A company by the name of Licensee.io has incorrectly listed my business license, along with inaccurate information, on Google Business ads without my authorization. This misinformation includes my name and business license linked with the wrong addresses. The listed address, [redacted] Reese Way, Jacksonville, FL, directs to a personal home address, a serious violation of my real estate license guidelines. Urgently, we request the removal of this information as it violates regulations with the Department of Business and Professional Regulations. Communication attempts have been unsuccessful as the company provides no contact phone numbers or email addresses. Having my personal address associated with this information poses a safety risk as a real estate professional. Assistance in removing this inaccurate data is greatly appreciated. Thank you, Judy Lee
Reported by GetHuman4151828 on jueves, 26 de diciembre de 2019 2:20
I'm unable to access my other Google account as my devices are not being recognized. I no longer have the phone number linked to the account to receive verification codes. Though I receive codes on my alternative email, I'm unable to prove ownership and still can't sign in. Even the account recovery page presents the same issues. Frustrating experience.
Reported by GetHuman-benehunt on jueves, 26 de diciembre de 2019 2:27
I am struggling to access my gmail account, [redacted], as I have forgotten the password and the back-up codes are no longer working. This account is crucial for my banking and is my primary email. Previously, I was able to reset the password with support, but this time I am facing difficulties. The backup email, [redacted], is also inaccessible as I have forgotten its password. I recently received a new phone for Christmas and when trying to sign in to my gmail account, I encountered this issue. Thank you, and happy holidays.
Reported by GetHuman4152016 on jueves, 26 de diciembre de 2019 4:04

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