Google Customer Service Issues

I am having trouble accessing my Samsung 8 phone after an update. I was instructed to reset it to factory settings, and now I can't remember my Gmail account password to log back in. I requested a verification code to my alternate email, [redacted], but it seems there will be a delay in receiving it. I need to regain access to my phone promptly.

Hello, I inadvertently deleted a file from my HTC phone using Scribble. I believe Gmail is responsible for storing these files on their servers. I have reached out to them but have not received a response yet. I have also tried checking Google in case the file was backed up during the normal auto sync. Despite searching extensively online, including finding others with the same issue, I have not found a solution. It seems that either no one cares or there is simply no answer to this problem. Regards, Garry.

I had 2 previous phones stolen and I am unable to reset my Google account password as the other phone numbers linked to my account are no longer accessible. The only option I have is to verify my account on my current device to receive a recovery code and reset my password. My current phone number is [redacted], and my new email is [redacted] The accounts linked to my old phone numbers were [redacted] and [redacted] to recover them. I have forgotten the passwords for these accounts, and I no longer have access to the old phone numbers listed in the security setup. I’m unsure how to resolve this issue and whom to contact for assistance.

Hello, I hope you're having a good day. My name is Stanley, and I'm reaching out about an issue with an elderly woman's phone in my neighborhood. Her device malfunctioned, and after I reset it, she's unable to recall her email address and password. Despite my efforts, we can't seem to resolve this on our own. I'm looking for advice on how to assist her in regaining access to her phone. Thank you.

I have Google Home set up at home and a SiriusXM Canadian radio account with streaming. I am struggling to link them despite contacting SiriusXM multiple times. They directed me to Google Home support. Would it be possible for someone to call me and guide me through the setup process? Best regards, TR

I am having trouble accessing my gmail account, [redacted], as I have forgotten the password. After attempting to recover it, I got prompted to send a code to a recovery phone number I no longer have. The verification code is being sent to [redacted], the recovery email, but I am not receiving further guidance to resolve the issue. Despite months of struggling with this, I am unable to regain access to my account. Assistance with resetting my password would be greatly appreciated.

I'm Devin Morin, reaching out on behalf of my brother-in-law, Charles Cast, who is locked out of his email account "[redacted]" due to a forgotten password. He no longer has access to his recovery phone number, as he recently changed it. We have all the necessary information to verify the account. Any assistance in regaining access would be greatly appreciated, as he relies on this email for various important activities. Thank you for your help with this matter.

Hello, my name is Zhiyan Jin. I have two Gmail accounts registered under [redacted] and [redacted] These accounts were part of my daily routine until two days ago when I arrived in China and unfortunately had my iPhone stolen. I have since purchased a new phone and attempted to log in to my Gmail accounts, but they are now blocked by Google for security reasons. The issue arises as Google insists on sending a security code to my Danish phone number, which is currently not accessible to me. I am in a predicament, unable to receive the necessary codes to unblock my accounts. I am confident in my ability to recall the passwords for both accounts, but it has been a while since I last entered them, leading to the block. I can verify my ownership of these accounts. In this urgent matter, please reach out to me via my new phone number (+86 [redacted] [redacted]) or through my alternative email address ([redacted]), as I can no longer access the Danish phone number for verification purposes.

I've noticed several unauthorized transactions on my closed account due to fraud. My car was recently broken into, and though there was no physical ID, only a checkbook was taken. I'm uncertain how purchases were made via Google Chrome solely with my email information and without an account number. The charges on Dec 19 of $49.99 and $44.99 are unfamiliar, and I don't recall making any purchases through Google Chrome. For further assistance, please contact me at the provided phone number, as I am currently struggling with vision issues related to a Retina Bleed. Thank you, Jacalyn Thompson.

I accidentally created an account on TV.Youtube when I was actually eligible to join my son's family group. Due to an eligibility restriction, I cannot participate in another group within a year. I would like Google or Youtube to delete my current account so I can join my son's group. Your understanding and assistance in resolving this issue are greatly appreciated. Thank you, Edith S.

I feel responsible for my situation. About a year ago, a classmate offered me a $50 PSN code if I helped him reach 1k subscriptions on his account. Regrettably, we swapped accounts, and I trusted him to fulfill his promise. He assured me he would monetize my account and send me the money since I didn't have a bank account or PayPal. After helping him reach the goal, I asked for my reward, but he claimed his bank details were linked to Adsense on the account. Believing his story and knowing him personally, I shared my account details. Unfortunately, he changed the recovery information and locked me out. I've contacted Google multiple times to recover the account, which was valuable to me due to the number of subscribers and views. I'm unsure of what steps I should take now.

I recently upgraded my phone, keeping the same number. I am having trouble accessing my Google services to retrieve photos and work emails as I can't log in due to an incorrect backup number. Despite attempting to update it previously, it has remained the same. Currently, I am using my fianc*'s email as an alternative. I urgently need my account password reset to regain access. Thank you.

I am currently facing an issue with my email, which is linked to my Wacom account, preventing me from downloading the necessary driver. Google's recovery process only required me to provide the last password used and an email for contact, but it concluded that I could not be verified as the owner. While I appreciate the security measures in place, not being given an opportunity to verify my identity is frustrating. I am hopeful that a resolution can be reached soon to regain access to my email. Thank you, Kelly

I need help recovering my other Google account, [redacted], which was given to me by a friend on June 1st to play a game. I supplied him with my old email to link the accounts. Unfortunately, I lost touch with this friend, who forgot to share the login details for his actual account, only giving me his game password. I am now attempting to access the email, which hasn't been used since we made the exchange, and I am completely locked out. I still possess the old password provided for the game, along with the email address associated with the account, but I am struggling to recover it. This situation became urgent when I discovered that I need 2FA on Fortnite to access specific competitive modes that I am interested in playing.

On 11/28/[redacted], I received an email from my friend, Denise Gold, in Toronto. The request was to purchase $[redacted] worth of Google Play for her and she would reimburse me. I promptly bought the Google Play card on Amazon for her. Unfortunately, I later realized it was a scam. The email was not from Denise but from a scammer who created an email account posing as her at [redacted] Please take action against the individual using this address. Thank you. Barry M.

I am seeking urgent assistance for a non-profit pet rescue organization run by 80-year-old directors. I am looking for help to connect with a Google representative as the owners are experiencing physical difficulties, such as hearing and vision loss, hindering their ability to input the correct requests for access. Google requires a phone number to send a verification code, but a landline number was set up long ago with no access to texts. This issue is preventing the adoption of [redacted] dogs and cats. Your immediate help in directing me to the right person would be greatly appreciated.

I received the following email: Hi GLSISSEL47, We're sending this message to confirm that your Google Account will be removed from [redacted] In fact, this did not comply with our terms of use, and no actions have been taken. If there is an error, please hit reply and let us know. What should I do? I have tried calling every phone number related to Google, but I have been unable to reach anyone to discuss this matter. Could it be a spoof by a hacker?

I am having trouble accessing my Gmail account, [redacted], as my boyfriend keeps changing my password repeatedly. I urgently need to regain access to my email for important business reasons. My boyfriend consistently resets my phone and enters his email, [redacted], blocking me from my own account. I require assistance in either resetting my password or finding an alternative solution to regain control of my email.

I accidentally damaged my phone about six months ago. When I had it repaired by Apple, they had to reset it to factory settings. Upon receiving my phone back, I realized that all my data was gone. When attempting to log in to my Google accounts, I realized I forgot all my passwords. I've been trying to reset them, but I require access to my old email addresses for the reset process. Unfortunately, I no longer have access to those emails. However, I still have access to the phone number associated with all of the accounts.

I recently received an email from [redacted] informing me that they were unable to charge my Visa for an app I did not request or use called Adblocker browser & Adblocker subscription. Google has charged me around €16 without my consent, and I require an immediate refund of the unauthorized charges. Please cease any further attempts to charge my Visa ending in [redacted]. I received this notification in my Gmail at [redacted] I am awaiting your response and an explanation for these actions, and I request that Google refrain from making any additional charges to my Visa. Thank you. Best regards, Nick Christofi