My YouTube premium account expired so I attempted to renew it with my phone credit on D...

GetHuman4102831's Refund or Suspicious Charges issue with Google from December 2019

Help with my Google issue
Before contacting them, items GetHuman4102831 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman4102831's own words
My YouTube premium account expired so I attempted to renew it with my phone credit on December **th ****. It didn't go through so I assumed it was just because I had only topped up my phone *credit by twenty euro right before attempting to renew. *I checked my phone after a period of time and noticed my carrier sent me two messages, both saying:*"Just to let you know your Charge to Mobile purchase of EUR *.** for GOOGLE-Music... has been successfully applied. From Three" -**th December @*.**pm EST*I checked my phone credit and I had been charged €*.** twice. A total of €**.**. My YouTube premium membership still hadn't been renewed and still isn't today. *I contacted YouTube support staff in California and they advised to contact my carrier. My carrier, Three, then said to contact Google.*At the situation stands, I'm down €**.**, and I have no active membership with YouTube.*I would appreciate it if I could be refunded €*.** and have my membership restored.*I thank you for taking the time to read this and anticipate a quick and positive response.

GetHuman4102831 did not yet indicate what Google should do to make this right.

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Google

Refund or Suspicious Charges issue
Reported by GetHuman4102831
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 37329 others
0 customers following this

Timeline

GetHuman4102831 started working on this issue
Dec 16th, 2019 9:20am
GetHuman4102831 shared this issue with friends on Facebook
Dec 16th, 2019 9:20am
GetHuman4102831 indicated the issue is not fixed yet.
Dec 17th, 2019 10:18am
GetHuman4102831 indicated the issue is not fixed yet.
Dec 19th, 2019 3:36am
GetHuman4102831 indicated the issue is not fixed yet.
Dec 19th, 2019 3:38am
GetHuman4102831 indicated the issue is not fixed yet.
Dec 19th, 2019 3:40am