I moved to the us from ecuador and cannot access my old account from ecuador even thoug...

GetHuman-juanseba's Recover Account issue with Google from December 2019

Help with my Google issue
First: share to improve GetHuman-juanseba's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-juanseba's own words
I moved to the us from ecuador and cannot access my old account from ecuador even though I know the password. It does not give me any options to recover my email with a proof of identity nor with security questions which would have been of use because I could have used those options easily to prove myself. I cannot use the text method because for that old email my old phone * from ecuador is registered to it and not my current one. I cannot even access that phone **line from ecuador because it is no longer in service over there either. The account i am having trouble accessing is *****@***.com

GetHuman-juanseba did not yet indicate what Google should do to make this right.

How GetHuman-juanseba fixed the problem

We are waiting for GetHuman-juanseba to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Account issue
Reported by GetHuman-juanseba
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 37302 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-juanseba started working on this issue
Dec 2nd, 2019 6:52pm
GetHuman-juanseba indicated the issue is not fixed yet.
Dec 3rd, 2019 6:54pm