Google Customer Service Issues

Archive 125

The following are issues that customers reported to GetHuman about Google customer service, archive #125. It includes a selection of 20 issue(s) reported November 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My primary ad account has been disabled and I need assistance reactivating it promptly. The account, Carol1 owned by Carol Hannah Marketing with ID [redacted][redacted], usually has active ads, but it is currently showing as disabled or inactive. I had a draft ad prepared and ready to go live. The only ad I had running was a "Likes Campaign with no link," and I had a new ad in draft mode that I wanted to launch today. Please have a human review this issue and reactivate my account at your earliest convenience. If reactivation is not possible, I would appreciate a detailed explanation as the likes campaign ad I was running complies with all Facebook policies. Thank you.
Reported by GetHuman3943353 on Jumaat, 15 November 2019 pukul 18.17
I currently have a .json file open in Notepad on a laptop provided by the University of North Texas, and need help with this authorization configuration object marked "type: service account." As a Biomedical Engineering student working on a senior design project, our team is struggling to salvage the previous system that suddenly failed in July. Despite having the necessary libraries, we're encountering errors and have no access to the code or support from the previous team. Could you provide insight into the service, its permissions, and clarify if students like me or my sponsor, April B., can access the code without the previous team's involvement? The project ID is "pawclassifier." Please respond to the provided email address and keep my sponsor in the loop. Thank you for your assistance.
Reported by GetHuman3944027 on Jumaat, 15 November 2019 pukul 20.20
I need to access Blogger.com to work on my blogs, but I am struggling to log in through Google because I rarely use my Google account and cannot recall my password. Unfortunately, Google's password recovery process requires a cell phone for verification, which is problematic for me as I live in an area with no cell service due to being in the West Virginia mountains. I just need a way to bypass these security measures so I can focus on my writing. I have a landline at [redacted], an email at [redacted], a Facebook account under Henry Renard, and reliable internet access. I do not use cell phones or receive texts. Please assist me.
Reported by GetHuman-frankren on Jumaat, 15 November 2019 pukul 23.42
Hello everyone, I need assistance with regaining access to my Gmail account ([redacted]). After my phone was reset to factory defaults during an update, I am stuck in a loop trying to log in due to the 2-step verification. Even though I disabled the 2-step verification via my laptop, I now require an 8-digit recovery code which I don't possess. Despite contacting Google multiple times, I was assured that the code would be sent within 48-72 hours, but I have yet to receive it. While I can still be reached on my phone number +[redacted] 85 [redacted], Google unfortunately does not offer the option to send the code via SMS. I would be immensely grateful for any assistance in resolving this issue promptly.
Reported by GetHuman-gorantr on Sabtu, 16 November 2019 pukul 01.43
I am currently locked out of my Facebook account because my Gmail password was changed, and I am no longer able to receive my Google 2-way authentication code. This happened after backing up and factory resetting my phone. I would appreciate assistance in retrieving my Gmail password. Though it has been a while, I do not remember my backup email address or added phone number. I can provide information about recent passwords and I am using the same phone where I accessed my Gmail account. I have created two new email addresses hoping to recover my original Gmail account. The account I am trying to access is [redacted], named after my daughters and their birth years. Thank you for your help in advance. P.S. I cannot find my Gmail account by searching my name, so I may have used a nickname or the account name might have been changed.
Reported by GetHuman-lmike on Sabtu, 16 November 2019 pukul 04.21
I am inquiring about the free Google Home Mini offer with my Spotify account. I was eligible and went through the process smoothly until I decided to review the terms of service. Upon returning to complete my order, it indicated I couldn't order two, and when I attempted to restart, I was being charged $49. I am disappointed as I unintentionally lost the offer due to this confusion. I am not very tech-savvy and struggled to navigate back to my order. I hope in the future, processes like this can be made simpler for individuals like me. Despite my recent string of bad luck including personal tragedies, I appreciate your assistance.
Reported by GetHuman3946705 on Sabtu, 16 November 2019 pukul 10.47
I have been unable to access my account and email [redacted] for months, despite trying everything. I now need to speak to a person as CAQ does not have a solution for my issue. I've received an email from Google stating my account has been successfully recovered, but the link provided does not seem to work as it mentions my email has been disconnected. Bob.
Reported by GetHuman-bobschr on Sabtu, 16 November 2019 pukul 14.50
I recently had a Google Nest doorbell and Hub installed. While I can view the video on the Google Nest app and Google Home app, I am unable to see any picture on my Google Hub. Despite multiple attempts at setup with different matching Google email accounts, I cannot seem to get the Google Home Hub to stream automatically. After researching online, I discovered that many customers have faced the same issue, confirming that the Hub does not support the Nest doorbell. I invested a significant amount of money in the Google Home Hub and installation specifically to support the Nest doorbell, so I am disappointed that these products are not fully compatible. I hope Google addresses this problem soon. If a resolution is not possible, I believe I should be compensated for the money I have spent on this product and installation. I regret placing my trust in Google to deliver a reliable product.
Reported by GetHuman3949252 on Sabtu, 16 November 2019 pukul 21.24
I am requesting a refund for all purchases made through Google as they are not in line with your policies. Despite your claims to prevent human trafficking, I have found disturbing items for sale on your platform. I no longer wish to be associated with Google products. Please contact me via email to process my refund. I have lost trust in your policies, and the safety of my family is at stake. Kindly address this issue promptly.
Reported by GetHuman3949610 on Sabtu, 16 November 2019 pukul 23.08
Subject: Google Verification Code Assistance I recently received an email requesting a verification code for the Google Account linked to [redacted]: [redacted]. Please enter this code to confirm the email address's ownership. If you do not recognize this email, it might have been shared by mistake. You may safely disregard this message. Thank you, The Google Accounts Team
Reported by GetHuman3953410 on Ahad, 17 November 2019 pukul 22.21
I have encountered an issue with my ZTE phone from QLink being disabled. I am unable to bypass the original PIN number and the instructions provided lead to a loop without resolution. Despite attempts to receive a verification number via text and email, I am constantly informed that the input is incorrect. This frustrating cycle persists. Requesting assistance, I am eager for guidance on changing the PIN to regain access to my phone. Kindly reach out to me, Paul B., at [redacted]. I prefer a phone call for clear communication. Thank you.
Reported by GetHuman3953548 on Ahad, 17 November 2019 pukul 23.13
I am experiencing a situation where my account has been hacked. The individual who hacked it is using my account to communicate and claiming it as their own. Despite my efforts, I have been unable to regain access as they have changed all the information. Google is requesting a receipt for Google Pay, which I cannot provide as the hacker wiped my phone. The linked number has also been changed. I initially added a friend's account for safety, but it has been removed. I am unsure how to proceed with reclaiming my account. Google is asking for proof of ownership, and the account under my name is [redacted] The hacker continues to communicate with me through my account, leaving me unable to take action.
Reported by GetHuman-lalumkip on Isnin, 18 November 2019 pukul 10.26
I have enabled two-step verification on my Google account. The phone number the messages are sent to is no longer active, so, unfortunately, I am unable to receive the code. I tried the recovery form, but I can't recall when I created the account. I remember my password but can't access the account. Google is not allowing me access because I can't remember the account creation date. It was a long time ago, and this is causing me a lot of frustration. I kindly request Google to remove the two-step verification so I can log in using my password.
Reported by GetHuman3956631 on Isnin, 18 November 2019 pukul 16.20
I fell victim to a Google Play card scam where I was misled into purchasing a $[redacted] card under false pretenses. The scammer convinced me it was necessary for a bank trial run, leading me to believe I would receive a $7,[redacted] deposit. When $[redacted] was briefly deposited, I was instructed to load $[redacted] onto the Google Play card and share the card details and receipt. I complied, but the next day, my bank informed me it was a scam. They clarified that the $7,[redacted] promise was fraudulent, as the scammers had actually made a mobile deposit using a bad check. Now, my bank is holding me responsible for the $[redacted]. I seek guidance on handling this fraudulent situation. Sincerely, Benny S.
Reported by GetHuman-bennysta on Isnin, 18 November 2019 pukul 18.38
I deleted around 80 photos from Google Photos, then tried to restore them from the trash. I managed to restore one photo successfully, but the other 79, which were part of a burst shot sequence, did not restore properly. Even though I selected them and clicked the restore button, they are nowhere to be found in my Google Photos or in the trash. Where could these missing photos be?
Reported by GetHuman3957706 on Isnin, 18 November 2019 pukul 18.44
My iPhone was stolen on November 3rd while I was at a store downtown. I had set my phone down on the counter momentarily, and when I went back for it, it was missing. I tried to use the Find My iPhone app but couldn't access it as I forgot my password. Someone from my phone's contact list claimed they wanted to return it but didn't. When I finally logged into my iCloud account, the phone was located near my house but then went offline. My Google account was also hacked, and charges were made on my phone. I'm going to report the theft to the police. I need help securing my Google accounts, as Jeff Dickson seems to be involved. His phone number is [redacted]-[redacted]-xxxx. My name is Melana Luke, with the email [redacted] Thank you!
Reported by GetHuman3958741 on Isnin, 18 November 2019 pukul 21.21
Hello Team, I've lost access to my email account [redacted] I need assistance in recovering it. For security reasons, the password was changed and the account was logged in on a redmi note 5 pro device, which got broken in an accident causing me to lose access to the account. Despite trying all recovery options, I couldn't regain access. The account holds crucial data that I need to retrieve. I have access to the linked mobile numbers and secondary email, but Google's recovery process failed because it didn't recognize the new devices. Unfortunately, I can't remember the password after some time has passed. I kindly request your help in resolving this matter.
Reported by GetHuman-godwinwi on Selasa, 19 November 2019 pukul 00.11
Since purchasing the Pixel 3 last November, I have encountered numerous problems. The first phone had issues with people not being able to hear me during calls, among others. The second phone had trouble answering calls, and now my phone answers calls automatically, the screen locks up, and I can't always open it. Sometimes, the phone doesn't display notifications for incoming calls, and it also misses calls without ringing. I am not overly fussy about phones, but reliability is crucial. This $[redacted] purchase has been disappointing, with colleagues also criticizing its performance. As a once loyal fan, I am extremely dissatisfied with Google and the Pixel 3. A product recall should be considered for these persistent issues. Dealing with these problems on my work phone has been a nightmare.
Reported by GetHuman3960541 on Selasa, 19 November 2019 pukul 04.33
On August 5th, my bank account was debited with 3 transactions of 50 euros each. The bank flagged these as suspicious, and I promptly canceled my card. A refund request for the [redacted] euros allegedly paid to Google was processed by the bank. On September 19th, Google reversed the three charges of 50 euros each. To my dismay, on November 14th, Google debited [redacted] euros from my account once more. The transactions, identified with the descriptor "Google G Suite_zrjmcwe," were unfamiliar to me. I have never engaged in any business with this entity. The cardholder's address associated with these payments does not match mine. My business, La Vaqueria, operates from C/Arroyo Limon, [redacted], Benamargosa, Malaga, which is where my card is registered. Today, I encountered insufficient funds when trying to pay my electricity bill due to the unauthorized [redacted] euros deduction. I urgently request a swift refund and urge the bank to escalate this matter to the credit card fraud department, as it appears to be a fraudulent activity. Regards, S.G. Derrick.
Reported by GetHuman3961073 on Selasa, 19 November 2019 pukul 08.49
When searching my Instagram username on Google, one of the top results is an image of me in revealing underwear. This photo was only meant for one person and was never meant to be made public. Unfortunately, this person posted it on their Instagram story, tagging me, and now it has ended up on a website, becoming a top search result for my username. With over 50k followers, including being a minor of 15 years old, this situation is distressing and defamatory. I have tried using Google's removal forms for images without success. I urgently need assistance in getting this image removed from Google Images to avoid any further negative impact.
Reported by GetHuman-karinoz on Selasa, 19 November 2019 pukul 15.16

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