My wife has a dementia problem and, for example, she will ask what day is it probably s...

GetHuman-hscyoung's customer service issue with Google from October 2019

Help with my Google issue
The issue in GetHuman-hscyoung's own words
My wife has a dementia problem and, for example, she will ask what day is it probably six times a day. Accordingly i have purchased your chrome cast which though it always displays the time does not show the day or date. What is really required for the thousands similarly afflicted is an app which would allow her to ask what am I doing today then to ask do you want a reminder say how many minutes before the event, This would allow the carer to programme her schedule ,set alarms and relieve her anxiety which always precedes her requests. There are so many similarly beset with anxiety that they may be upsetting somebody by missing a previously arranged appointment. Can you help? Henry Young.

GetHuman-hscyoung did not yet indicate what Google should do to make this right.

How GetHuman-hscyoung fixed the problem
For all those who are now the carer for someone who has a dementia problem I recommend purchasing both a homehub and a chromecast. I haven't fully set up them both yet but already they have been a great help. They don't mind repeated questions and allay anxiety that they may be missing important commitments. I will shortly have a "What is my schedule for today" fully up and running,
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Google

Customer service issue
Reported by GetHuman-hscyoung
Oct 30th, 2019 - 2 years ago
Fixed
GetHuman-hscyoung shared how to fix
Seen by 4 customers so far
Similar issue to 110813 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-hscyoung started working on this issue
Oct 30th, 2019 4:11am
GetHuman-hscyoung confirmed the issue is fixed. Hooray!
Nov 4th, 2019 12:51am
GetHuman-hscyoung confirmed the issue is fixed. Hooray!
Nov 4th, 2019 8:04am
GetHuman-hscyoung confirmed the issue is fixed. Hooray!
Nov 4th, 2019 8:05am