Google merged my Google Account without my permission and won't let me switch back

GetHuman-cschorba's Update Account Information issue with Google from October 2019

Help with my Google issue
First: share to improve GetHuman-cschorba's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cschorba may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-cschorba's own words
I have been using my hotmail email address for all of my google accounts for years. Today, I simply tried to create a gmail account, but instead this new email address took over my Google account. As such, I have lost all of my contacts that were on my phone under the hotmail account. When I follow the steps on Google's help page to change or update the Google account, it does not allow me to change accounts. I can switch the recovery email to my hotmail and so on, but I cannot switch it back to my hotmail for my Google account. If I hadn't lost my contacts, I would not even care. Their help page is useless.
This has been extremely frustrating because every time I'd log into Chrome (I have stayed signed in since Day * with Hotmail, which is how I created my Google Account years ago), a dialogue box would open every time that shows my Hotmail address and then a blank box for a Gmail address. I thought this was where I was supposed to create this new Gmail account I wanted to create, not allow it to take control of my Google Account! There was no explanation page to explain the process or even a "Wait! Are you sure you want *****@***.com to be your Google Account email?" I feel duped or blindsided. Furthermore, once it becomes a Gmail account, you can't even change it back! And I spent * hours going through all of their options on the help page. Nothing worked. Furthermore, this affected every device I use Google as a sign in: Google Maps, YouTube, my phone contacts!! I lost half of my contacts yesterday!! I didn't even make this change from my phone! I did it on my Chromebook!
Google needs to allow me to have full control of my Google Account email preference. They also need to add an indicator on their Chrome home page that what they are asking for you to do when you type a new email address is not to create a new Gmail but to switch your Google Account to a different email. Then they need to let me switch back from the new Gmail to my previous Hotmail. There is no arrow to click to switch back to my old email address to take back over my Google Account. I need to talk to their support team!
I've had a Google Account for years! I use all Google products almost exclusively! I can't believe they have no support for this kind of issue!
I've tried EVERYTHING! I am very tech savvy. There is no help article out there that will fix it because they lock in Gmail to your Google Account and won't let you change it, even though it was never Gmail to start with!
How GetHuman-cschorba fixed the problem

We are waiting for GetHuman-cschorba to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google

Update Account Information issue
Reported by GetHuman-cschorba
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 110249 others
0 customers following this

Timeline

GetHuman-cschorba started working on this issue
Oct 27th, 2019 9:51pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 9:58pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 10:00pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 10:00pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 10:00pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 10:00pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 10:02pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 10:03pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 28th, 2019 10:14pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 30th, 2019 10:03pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 30th, 2019 10:04pm
GetHuman-cschorba indicated the issue is not fixed yet.
Oct 30th, 2019 10:04pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians