I got a new Pixel * literally * days ago. I did NOT do any transfers from my old to new...

GetHuman3836369's Technical Support issue with Google from October 2019

Help with my Google issue
First: share to improve GetHuman3836369's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3836369 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman3836369's own words
I got a new Pixel * literally * days ago. I did NOT do any transfers from my old to new phone and instead installed whatever apps I needed fresh.**Overnight here in France we went through daylight savings and went back one hour. However this morning my phone was working fine. I was literally lying in bed reading reddit via the Bacon Reader app when the screen suddenly went black. I don't know what my battery level was before then but I don't think it was too low.**Since then, we've tried everything we can to restart the phone. We've held the power button down from * - ** seconds and no change. We've taken out and replaced the SIM card with no change. We've held down the volume button first before the power button and no change. Just now my *am alarm went off on the phone, however the screen was still black. It actually took us a while to figure out how to turn the alarm off.**Has anyone else encountered this and know how to fix it? Again, the phone literally arrived just * days ago. I have not dropped it, and I'm being very honest about that. It does not have a cracked screen or seemingly any other defaults.**Thanks in advance for any help you can offer.

GetHuman3836369 did not yet indicate what Google should do to make this right.

How GetHuman3836369 fixed the problem

We are waiting for GetHuman3836369 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Technical Support issue
Reported by GetHuman3836369
Oct 27th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 110130 others
0 customers following this


GetHuman3836369 started working on this issue
Oct 27th, 2019 7:45am
GetHuman3836369 indicated the issue is not fixed yet.
Oct 27th, 2019 12:35pm