I forgot the password to my Google account an Gmail account so when I enter the last pa...

GetHuman-leahdurb's customer service issue with Google from October 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-leahdurb's own words
I forgot the password to my Google account an Gmail account so when I enter the last password I remember it text me a message to my phone which I've had this phone number for * years but I never get an opportunity to put in the six digits that a TextMe Aunt with a text message then it asked for a backup a Google email account and I give them one that I'm using temporarily so they can contact me so I can get into my old account then I get something emailed to me and I try to enter it and they still can't confirm that this account belongs to me I've had the same phone number for six years I don't know when I created the account and I just want my pictures and stuff that's that are backed up to it I didn't backup stuff to Facebook I'm not very good with phone technical stuff so I've been locked out for * weeks trying to get back into this account

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Google

Customer service issue
Reported by GetHuman-leahdurb
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 110053 others
0 customers following this

Timeline

GetHuman-leahdurb started working on this issue
Oct 26th, 2019 9:25pm
GetHuman-leahdurb indicated the issue is not fixed yet.
Oct 29th, 2019 7:23pm

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