I had taken out A Subscription for a VPN..It said You Had a Seven day Trail & if you c...

GetHuman3854917's Refund or Suspicious Charges issue with Google from October 2019

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Before contacting them, items GetHuman3854917 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman3854917's own words
I had taken out A Subscription for a VPN..It said You Had a Seven day Trail & if you cancelled within * days you would get a Full refund..Google took £**.** Out of my Account on the **th September & I Cancelled The Subscription on the **th September...*I was well within the Cancellation Period & I Wasn't Aware that they would be taking the money out of my Account before the * day Cancellation Period. I Am Very Annoyed by this whole Action & I Have Been Trying To Get My FULL Refund for the Sum of £**.** without Any Success...I have Sent Them The Email Stating that I Cancelled The Subscription on the **th Sept & I Still Haven't Got my Refund... I am getting very impatient at this stage & I Would Like It Sorted Out A.S.A.P As it's over a Month Now and it's still Not Sorted. Please kindly Give Me Back my Full refund that I Am Entitled To.*Many Thanks Sonia Thompson.

GetHuman3854917 did not yet indicate what Google should do to make this right.

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Google

Refund or Suspicious Charges issue
Reported by GetHuman3854917
Oct 30th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 110964 others
0 customers following this

Timeline

GetHuman3854917 started working on this issue
Oct 30th, 2019 4:55pm
GetHuman3854917 indicated the issue is not fixed yet.
Nov 2nd, 2019 5:50pm

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