Google Customer Service Issues

Archive 119

The following are issues that customers reported to GetHuman about Google customer service, archive #119. It includes a selection of 20 issue(s) reported October 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I typically use a Google Hangouts email for my business communications. Recently, I discovered that my account was restricted, and I'm unsure of the reason behind it. My colleagues and I heavily rely on Google Hangouts for our work, and it has been challenging not having access to it. Initially, I attempted to create a new Gmail account but later realized that my original account was restricted. This has become an issue as my business partners rely on me to handle their inquiries promptly. I work for a large company, and many of my coworkers use Google Hangouts as well. It's perplexing why my account was targeted when I've always been dedicated to my job and professional in my communications. I am eager to resolve this matter and regain access to my email account.
Reported by GetHuman3771734 on martedì 15 ottobre 2019 21:11
1. Google is acting oddly by combining my mom's phone number and my husband's mom's number into the same contact. 2. My Google contacts are mysteriously deleting phone numbers, such as my mom's and my sin-in-law's numbers. 3. Previously effective Google searches now require sifting through more irrelevant results to find what I need. 4. My Google speaker struggles to recognize my voice consistently. 5. Setting default phone numbers has become unreliable. When there are multiple numbers listed, it calls the wrong one. This led to creating a new contact for my husband's work phone. Additionally, my husband had to remove his deceased mother's number from Google to avoid misdirected calls. 6. Autofill suddenly displays my stepfather's email when entering mine, despite only using it for Amazon Prime sharing.
Reported by GetHuman-aubreyei on mercoledì 16 ottobre 2019 03:24
My name is Scott Crank. I am facing an issue with my account. When I tried to update the phone number to [redacted], it still shows my old number [redacted], preventing me from accessing the account. I recently changed my device and can't log in because my password "Jace0520" was changed 51 days ago. I have sentimental photos on this account that I cherish, along with links to other Gmail accounts like [redacted] and [redacted] In the past, I had to receive an approval email to change my password due to a similar issue. The password "Chelsea1125" was also used previously. I seek your assistance in resolving this matter. Thank you for your time and support as a loyal Google customer.
Reported by GetHuman3773979 on mercoledì 16 ottobre 2019 06:51
After performing a factory data reset on my phone, I realized I forgot to note down my new Google password. I attempted to recover my account on May 21st, and despite entering the recovery email addresses and numbers, I am unable to reset my password or access my account. I have several hundred dollars invested in my Google games and cannot afford to lose my account. While the system allows me to locate my email account using my phone number, it does not permit a password reset via text message. This inconsistency is confusing, and I am seeking assistance to resolve this issue.
Reported by GetHuman3775619 on mercoledì 16 ottobre 2019 14:33
During the summer months, my [redacted] account was compromised, and the password was changed without my knowledge. I also changed my phone number, purchased a new phone, and changed the number again due to security concerns raised by my husband. Unfortunately, I am now unable to recover my [redacted] account because the recovery information has been altered, and recovery codes are being sent to [redacted] It seems that someone has taken control of my Yahoo account [redacted] and my Gmail account [redacted], and I have been struggling to regain access despite my efforts over the past few months. I realized this mistake recently while trying to recover the accounts. The last recovery number I recall is [redacted].
Reported by GetHuman-transamr on mercoledì 16 ottobre 2019 17:00
I recently upgraded my phone and forgot my new Gmail password. I've been unable to reset it for 3 to 5 business days now, and I can't receive the code on my phone. I urgently need access to important emails. Please contact me at [redacted] if you can assist. Thank you in advance for your help.
Reported by GetHuman-rhonnaar on mercoledì 16 ottobre 2019 17:35
I am Bessie McDill, and I no longer have access to my phone numbers for my accounts. I've been struggling to change my password and can't log into my [redacted] email. I need help to set up a new password and update my bankmobilevibe.com and school information. I can provide an alternative phone number temporarily until I get a new phone. It's crucial I regain access to my email to retrieve important messages and update my account details. Please assist me in resolving this issue as I've exhausted all other options. You can reach me via text at [redacted]. Thank you, Bessie McDill.
Reported by GetHuman-mcdillb on mercoledì 16 ottobre 2019 18:13
I am an early adopter of Google products and purchased the original Pixel, which had factory hardware issues. Despite multiple attempts to have it replaced, the problem has not been resolved. I am hoping to receive a free or discounted Pixel 3 as a replacement, considering the ongoing issues I have faced with the hardware, software, and Fi as my carrier. I have detailed notes on the problems encountered over the years. I am on a tight budget and came across this link as a final attempt to seek help. I understand that my request may not be met, but I am advocating for others who have faced similar difficulties. Thank you for listening to my concerns. Best Regards, Joel. Email: [redacted]
Reported by GetHuman-joelmbas on mercoledì 16 ottobre 2019 23:34
Hello, I'm having some concerns with my email. Lately, I've noticed two troubling things happening. I mainly use my Gmail account through Outlook. 1. Recently, every time I send an email, I see two copies of the email in my sent mailbox. This is something new to me, and I find it suspicious. 2. Periodically, I receive prompts on my iPhone 8+ to update my email passwords in the settings. However, I am still able to receive emails, so I don't understand why this is happening. Additionally, when I need to log back into my iPhone, I'm asked to use another device, which is frustrating. I would appreciate some help resolving these issues. Thank you, Melissa
Reported by GetHuman3781572 on giovedì 17 ottobre 2019 12:59
I created a Gmail account specifically for my Rockstar Social Club account to play Grand Theft Auto 5. Recently, they released a launcher for games using a new platform. Initially, I didn't have to verify my email, but now it's asking for verification. When I tried to access my email, it prompted me for a phone number that I no longer have. I tried entering previous passwords but couldn't access my account. It also asked for the creation date of the email, which I don't remember. I didn't set up security questions or a recovery email. Despite using the same computer for five years, it's labeled as "Not a trusted device." I'm unable to access my email and continue enjoying my gaming. I hope to find a solution soon.
Reported by GetHuman-maxicani on giovedì 17 ottobre 2019 18:19
I am writing to address the issue of stolen identity. My information has been compromised resulting in identity theft across Gmail, Transunion, Experian, and Equifax. Unlawful accounts have been established in my name, impacting various bank accounts such as Bank of America ($11,[redacted].00), Wells Fargo ($2,[redacted].00), and Woodforest Bank ($5,[redacted].00). Recently, while attempting to rectify my Equifax report, I've noticed a recurring login by an individual named Jessica Braxton, who coincidentally appears each time I access my account. It seems she alters my passwords and manipulates specific reports within the system. Suspecting foul play, I believe an individual named Jessica employed at Woodforest Bank may be connected to the theft, alongside an individual named Audrey, who serves as the manager, with the other named as assistant. As I have contacted the BBB and the FTC regarding this matter, the suspicious activity persists, with Jessica consistently accessing my account. I possess evidence related to this individual in my accounts that I would like to share with you if feasible.
Reported by GetHuman3784736 on giovedì 17 ottobre 2019 20:59
I own a Galaxy J3 Emerge Android Samsung phone which is connected to Google Photos in the cloud. Samsung has advised me to delete all the images on my phone due to a storage issue, but as a photographer, I cannot afford to lose any images. I am concerned that by deleting the photos from my phone, I might also lose the backup stored in Google Photos. I am looking to disconnect the link between my phone and Google Photos temporarily so I can delete the images on my phone without affecting the cloud backup, and then reconnect them. I have a physical backup device called Time Machine, but I am unsure if it effectively backs up my photos since they are primarily stored in the cloud. Furthermore, I am worried that if I delete the images from my phone, the larger pixel size of the photos stored in Google Photos might be lost, which is crucial for professional printing. If I decide to discard my current phone, I will also need to transfer my images from Google Photos to the new device. I have multiple questions and would greatly value the opportunity to speak with a support representative for assistance since the lack of human technical support is disappointing.
Reported by GetHuman-clawsonk on giovedì 17 ottobre 2019 21:37
My previous employer has included my personal Google account in G Suite, which is not affiliated with their organization. They are accessing my personal emails, including my photos. This is concerning, as G Suite should only have access to their domain emails ending in @ccnms.org. I have evidence of their unauthorized access and discrepancies in location history. I am seeking assistance as I believe legal action may be necessary. I have screenshots and proof of the devices accessing my account. I am eager to speak with a representative and resolve this issue promptly. How can I reach a human representative through phone or email? Thank you for your attention to this matter.
Reported by GetHuman3786018 on venerdì 18 ottobre 2019 02:25
I am having trouble receiving emails on both my iPhone and iPad, including confirmation emails for payments I've made online. Today, when I checked my email on my iPad, it said I was signed out of my Gmail account. When I tried to log back in, it said my password was changed 15 days ago. I am being prompted to verify my identity with text messages, but they are going to a Galaxy 10 phone number, which I do not have. I only use an iPhone, and the numbers are not matching. My email address starts with "Ste" and ends with "at gmail.com." This is urgent as I have important business matters to attend to. Please reach out to me as soon as possible. Thank you.
Reported by GetHuman-mislovet on venerdì 18 ottobre 2019 18:10
I contacted customer support regarding network issues with my Google Fi service. An agent claimed my phone (Note 10+) was not compatible, despite it being listed on their website. I experienced no data, call, or text services. Frustrated, the agent offered to cancel my subscription. However, I resolved the problem on my own after researching online for a few days. Surprisingly, it only took a few clicks on my phone to rectify the issue. I want to confirm that it is indeed possible to activate Google Fi outside of the US with a Galaxy Note 10+.
Reported by GetHuman-reammd on venerdì 18 ottobre 2019 23:43
I recently noticed a $[redacted].00 charge on my Google Play account, and I did not knowingly make this purchase. As a retired individual with a limited income from Social Security, this unexpected charge has put me in a difficult financial situation. I am currently experiencing a flare-up of Multiple Sclerosis, and the added stress of this charge is very concerning. While I have used memory games in the past to help with cognitive abilities, I do not recall ever being charged such a high amount for a game. I kindly request assistance in resolving this issue by removing the game from my account and refunding the money that was taken on October 16th. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding. Sincerely, P. A. Faggett [redacted]
Reported by GetHuman-pfaggett on sabato 19 ottobre 2019 00:48
Good morning, I am Upendra Pandey. My email account, [redacted], got blocked a few days ago due to incorrect password attempts after forgetting the recent password change. I opened the account in the year [redacted]-12 with the help of my friend, Nilesh Pandey, as I was not familiar with the process. I work in the government department and change postings every 3 years. Initially, the phone number I used was [redacted], which I updated in [redacted] to [redacted]. Nilesh Pandey's email, [redacted], was provided as an alternative contact but I have lost touch with him. I am making efforts to reconnect with him. Could you please assist me in recovering my account promptly as I have important emails stored there. Thank you for your help.
Reported by GetHuman3792494 on sabato 19 ottobre 2019 06:54
I need help! My phone was stolen, and the person who took it changed all my account passwords for Facebook, Instagram, Gmail, and more. Since my old phone number is inactive, the thief has access to my recovery email and all my accounts. I can't track my phone as they disabled it, and the number is out of service. I tried to recover my Gmail from a different device, but after entering my account creation details and a Google verification code, it won't proceed. I'm stuck on the same page with no loading sign or progress. I've been phoneless for weeks, losing all my contacts, photos, and more. I just want to regain access to my user accounts. Please, if anyone knows a solution or a way around this, I'd greatly appreciate it!
Reported by GetHuman-tamroths on sabato 19 ottobre 2019 10:21
I purchased a dress from womenclothesstudio.com, paid for it, but have not received any dispatch notification. After trying to contact them without success, a member finally called claiming to be from Women Studio, stating my order was cancelled and I would receive a refund. They asked me to provide details through a link which I did. I ended up losing [redacted] rupees in the process. The person who called used this number: [redacted]. I'm at a loss for what to do next; any assistance would be greatly appreciated.
Reported by GetHuman-sankarpo on domenica 20 ottobre 2019 07:20
I had my HP Pavilion computer stolen, and now my Gmail, Hotmail, and Microsoft accounts have been compromised, leading to identity theft issues. The hacker even accessed my bank accounts and personal documents. I have filed a police report and seek help to recover my accounts. Thank you.
Reported by GetHuman-fakeima on domenica 20 ottobre 2019 15:48

Help me with my Google issue

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