I’ve recently got a new phone. But I’ve also recently changed my Gmail password and I d...

GetHuman-rhonnaar's customer service issue with Google from October 2019

Help with my Google issue
The issue in GetHuman-rhonnaar's own words
I’ve recently got a new phone. But I’ve also recently changed my Gmail password and I don’t remember what I put. So I am having trouble Resetting my password. It’s been about * to * business days and it’s still not letting me change it or get a code sent to my phone I just don’t know what to do. I have very important things I’m trying to get a hold of in my email but I can’t because it’s not letting me change my password. If you are able to help me please please contact me at *****@***.com. Thank you for your help in advance.

GetHuman-rhonnaar did not yet indicate what Google should do to make this right.

How GetHuman-rhonnaar fixed the problem
So normally it had said wait * to * business days for them to review my account but it took about five. After the fifth day I still didn’t receive a confirmation email about the review in my account. So I tried to do it again and then this time I waited about a week without trying to attempt my Google account or anything and then I was able to receive phone calls and text so I can get a verification code. Now I have access to my Gmail account again!
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Google

Customer service issue
Reported by GetHuman-rhonnaar
Oct 16th, 2019 - a year ago
Fixed
GetHuman-rhonnaar shared how to fix
Seen by 8 customers so far
Similar issue to 107513 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-rhonnaar started working on this issue
Oct 16th, 2019 5:35pm
GetHuman-rhonnaar indicated the issue is not fixed yet.
Oct 16th, 2019 11:01pm
GetHuman-rhonnaar indicated the issue is not fixed yet.
Oct 16th, 2019 11:14pm
GetHuman-rhonnaar confirmed the issue is fixed. Hooray!
Oct 20th, 2019 1:02pm