Hi,*I have an android phone.*I am a diabetic and I need to download an app called The F...

GetHuman-msthrees's Technical Support issue with Google from October 2019

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The issue in GetHuman-msthrees's own words
Hi,*I have an android phone.*I am a diabetic and I need to download an app called The FreeStyle LibreLink app with which I can monitor my blood sugar levels. The app belongs to Abbott’s Diabetes Care in the UK. I wrote to them recently to inform them that the app was not allowing me to download it, since currently I am not based in the UK, but overseas. They responded almost immediately suggesting I request Play Store Administrator to grant me such access.*Can you please advise what I must do.*See more info on the app here: https:**www.freestylelibre.co.uk*libre*products*mobile-app-librelink.html*Email received from Abbott’s Diabetes Care:*Dear Mr. Papagiorcopulo,**Thank you for contacting*Abbott*Diabetes*Care.**May we please kindly ask you to contact the Android Store customer service as you may have to change the country in the Play Store itself**If you require any further assistance, please feel free to contact our Customer Careline Team on **** ******** or again by email on*ADCHelpUK@abbott.com.**Yours sincerely,*JACK*Customer Care Team*Abbott*Diabetes*Care UK

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Technical Support issue
Reported by GetHuman-msthrees
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 53 customers so far
Similar issue to 107191 others
0 customers following this

Timeline

GetHuman-msthrees started working on this issue
Oct 15th, 2019 12:34pm
GetHuman-msthrees indicated the issue is not fixed yet.
Oct 18th, 2019 12:42pm