Hi,*I have an android phone.*I am a diabetic and I need to download an app called The F...

GetHuman-msthrees's Technical Support issue with Google from October 2019

Help with my Google issue
First: share to improve GetHuman-msthrees's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-msthrees may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-msthrees's own words
Hi,*I have an android phone.*I am a diabetic and I need to download an app called The FreeStyle LibreLink app with which I can monitor my blood sugar levels. The app belongs to Abbott’s Diabetes Care in the UK. I wrote to them recently to inform them that the app was not allowing me to download it, since currently I am not based in the UK, but overseas. They responded almost immediately suggesting I request Play Store Administrator to grant me such access.*Can you please advise what I must do.*See more info on the app here: https:**www.freestylelibre.co.uk*libre*products*mobile-app-librelink.html*Email received from Abbott’s Diabetes Care:*Dear Mr. Papagiorcopulo,**Thank you for contacting*Abbott*Diabetes*Care.**May we please kindly ask you to contact the Android Store customer service as you may have to change the country in the Play Store itself**If you require any further assistance, please feel free to contact our Customer Careline Team on **** ******** or again by email on*ADCHelpUK@abbott.com.**Yours sincerely,*JACK*Customer Care Team*Abbott*Diabetes*Care UK

GetHuman-msthrees did not yet indicate what Google should do to make this right.

How GetHuman-msthrees fixed the problem

We are waiting for GetHuman-msthrees to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Technical Support issue
Reported by GetHuman-msthrees
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 53 customers so far
Similar issue to 107191 others
0 customers following this


GetHuman-msthrees started working on this issue
Oct 15th, 2019 12:34pm
GetHuman-msthrees indicated the issue is not fixed yet.
Oct 18th, 2019 12:42pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies