Twice a month I have a phone session with a friend who records it at his end using goog...

GetHuman-givingto's Technical Support issue with Google from October 2019

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The issue in GetHuman-givingto's own words
Twice a month I have a phone session with a friend who records it at his end using google drive. I call the following number from my phone. ***-***-**** to record the call.*His name is James Charles and his gmail is: *****@***.com At the beginning of the call Jim pushes the number to record, an automated voice says, "this call is now being recorded". At the end of the call again he pushes the correct number on his phone, and the voice says, "this recording is now ended". We do this correctly each time. Afterwhich, his asst. goes to google drive to send me the mp* recording and I open it, and listen to it. We have been doing this procedure all year. On *-**-** we proceeded as usual, he got an email that confirmed it was recorded. His asst. went to google drive to send it on to me AND... there was nothing there on Sept. **th that showed a recording to send to me. This is the *rd time this has happened, this year. Most of them I receive. However, this was a very important conference call and I need the recording. I cannot repeat it. That's impossible now. How can this recording be retrieved? It's essential that it is. And, why is this happening? Please email me at my acct. *****@***.com My name is Madalena Morgan. I have spent hours tonight trying to find a way to connect with google for solution and to speak with someone or to chat with a tech. if necessary. I've called the numbers you offer and either there's no answer OR...an automated message says we do not support at this number. I've tried both of your toll free numbers. Nada. Google, you make it professionally hard to get any help from you. I am hanging in there as this is very important. I need a response and a solution. And I want to hear that you can retrieve this recording mp* that I receive it. I await your response. You may also email me at *****@***.com Madalena Morgan

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Google

Technical Support issue
Reported by GetHuman-givingto
Oct 3rd, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 104017 others
0 customers following this

Timeline

GetHuman-givingto started working on this issue
Oct 3rd, 2019 9:01am
GetHuman-givingto indicated the issue is not fixed yet.
Oct 3rd, 2019 2:46pm
GetHuman-givingto indicated the issue is not fixed yet.
Oct 4th, 2019 6:17pm
GetHuman-givingto indicated the issue is not fixed yet.
Oct 6th, 2019 11:48pm
GetHuman-givingto indicated the issue is not fixed yet.
Oct 6th, 2019 11:48pm
GetHuman-givingto indicated the issue is not fixed yet.
Oct 6th, 2019 11:48pm
GetHuman-givingto indicated the issue is not fixed yet.
Oct 6th, 2019 11:48pm
GetHuman-givingto indicated the issue is not fixed yet.
Oct 6th, 2019 11:48pm

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