I placed an account with microsoft however after a few days ot was obvious that it was...

I placed an account with microsoft however after a few days ot was obvious that it was not going to work for me so i spoke with an agent and he canceled my account stating that i would have no charges. That was great until a few days ago when my bank account was over drafted because money was pulled out(over $**.**). After spending a long * hours on hold before getting to speak to a rep at Microsoft they them looked into my account and said that the account was renewed and withdrawn by a *rd party. That party being google play, in which they have directed me to you all stating that you could help me with the issue and direct me to a refund in full. My emai is *****@***.com *As you could imagine i am very disappointed and unhappy at this point and just want corrected what never should have happened to begin with.