Received an email that asked for confirmation of the emergency email and telephone numb...

GetHuman-paumcchu's Update Account Information issue with Google from August 2019

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Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-paumcchu's own words
Edit the rescue telephone number ... Received an email that asked for confirmation of the emergency email and telephone numbers to recover an account. The emergency phone listed on the account was unfamilar. When asked to supply the correct number, I was stymied by the texted code to confirm I wanted to change that number to a number that connects with me. I do not have a cell phone. I could not find a way to have the code sent by email. The consequence is that you have a bogus tlephone number in your records. I would like to speak to a customer service representative to resolve this issue. Now I have tried the get human to have a techie help, but apparently they do no understand english. I told them I don't have a text capable device but before the tech can come on the line they wanted me to provide them with a number they could text me with. This option is clearly a bogus bunch of bananas.
If my issue is that I cannot complete the process with texts and the first step they suggest is to ask for a number that receives texts
they could make this right by sending the verification code by email
More than two years
I have run through all the circular avenues in your help page to no avail. This has taken way too much time already
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Google

fix incorrect rescue telephone number on email account
Update Account Information issue
Reported by GetHuman-paumcchu
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 89850 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-paumcchu started working on this issue
Aug 5th, 2019 7:07pm
GetHuman-paumcchu indicated the issue is not fixed yet.
Aug 6th, 2019 3:09pm
GetHuman-paumcchu indicated the issue is not fixed yet.
Aug 6th, 2019 3:18pm
GetHuman-paumcchu indicated the issue is not fixed yet.
Aug 6th, 2019 3:29pm
GetHuman-paumcchu indicated the issue is not fixed yet.
Aug 6th, 2019 3:38pm
GetHuman-paumcchu indicated the issue is not fixed yet.
Aug 6th, 2019 6:01pm

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