I am trying to set up a google account for an association I belong to. Because I entere...

GetHuman3371578's customer service issue with Google from August 2019

Help with my Google issue
The issue in GetHuman3371578's own words
I am trying to set up a google account for an association I belong to. Because I entered the wrong year, it will not allow me to set up the account and it is now asking for parental controls. This is not needed, I am an adult. This is for an adult association. Now when I try to enter the association name or identify it with the user id, it will not let me get past it and has disabled my ability to set up the account with the preferred association name, etc. Can someone please help me? I may otherwise have to go to another e-mail web office solution and I really don't want to do that, nor am I as familiar with any other. Thank you!

GetHuman3371578 did not yet indicate what Google should do to make this right.

How GetHuman3371578 fixed the problem
I was not successful contacting them, I would have waited ** minutes or more to resolve. I opened Google from a different ISP, not the one I started with when I started setting up my new account (in this case, Chrome). I was able to establish a new account from the new ISP. The same question regarding parental controls did not pop up anymore when I typed the correct birth year. What is disturbing, I was only trying to set up a new account for an organization, not for personal use. Thank you for following up. :-)
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Customer service issue
Reported by GetHuman3371578
Aug 5th, 2019 - 3 years ago
GetHuman3371578 shared how to fix
Seen by 4 customers so far
Similar issue to 89761 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman3371578 started working on this issue
Aug 5th, 2019 3:22pm
GetHuman3371578 confirmed the issue is fixed. Hooray!
Aug 9th, 2019 7:18pm