I've been sending out e-newsletters for about a year through MailChimp, and this has ne...

GetHuman3370389's customer service issue with Google from August 2019

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The issue in GetHuman3370389's own words
I've been sending out e-newsletters for about a year through MailChimp, and this has never happened before until the last few days. I sent out two e-newsletters, and it appears that everyone who has a gmail account has it going to their spam folder. I always copy myself on these e-newsletters, and it went to my spam folder saying there was a dangerous link in the email. The specific message in white lettering with a red border was:**"This message seems dangerous*It contains a suspicious link that was used to steal people's personal information. Avoid clicking links or replying with personal information."**I sent a different one out on Thursday, and the same thing happened. I thought it was an aberration, but having it happen again worries me. I do three e-newsletters - each about twice a month, and I'm concerned they will not be opened or go directly to spam or worse, that there really is a bad link. The one I sent on Thursday typically gets about **% of people to open it. Only **% opened it. Thus far, I have about **% of the people opening the one I sent out today. None of the folks who have gmail accounts opened any of the MailChimp e-newsletters.**This has never happened before, and when I went to several e-newsletters I sent in the past and replicated them so I could send them out, the same message came up. Of course, these went out fine when I first sent them out. **I have prepared the third e-newsletter to a different audience going out today. I'm surethe same result will occur with that one as well. **I'd appreciate any help you can provide. My phone number is ***-***-****. I’d like to talk this through the resolve this problem. I have an email in to MailChimp, but I was told through the Geek Squad at Best Buy that this is likely a Gmail issue. Thank you.

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Google

Customer service issue
Reported by GetHuman3370389
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 85 customers so far
Similar issue to 89695 others
0 customers following this

Timeline

GetHuman3370389 started working on this issue
Aug 5th, 2019 12:05pm

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