Google Customer Service Issues

I need assistance, as it seems my email has been hacked. I am unable to send emails, and a new account has been created under [redacted], while my real account is [redacted] Despite trying to resolve this with Verizon for hours, we couldn't add back my real account as it defaults to the incorrect one. When logging in through google.com, it directs me to the wrong account. I've attempted to delete the false account, but it persists. Any suggestions on having a skilled hacker rectify this amusing situation would be appreciated. My text and phone services remain functional, and I can still receive emails on the original account, although they show up on the wrong account. Kindly contact me at [redacted] or my husband, John, at [redacted] if necessary. I might have caused further issues in my attempts to fix it. Thank you for your help. I've been trying to reach Alan through Outlook (Google?), but now the messages are missing.

I am having trouble deleting my mother's unused Gmail account: [redacted] My sister has taken over her identity, and I am unsure why she is using this account. She is refusing to provide me with the necessary login details to delete it. During my last attempt, I received a security code [redacted], but my "fraudulent" login attempt was sent to her email: [redacted] I hold power of attorney for my mother and would be grateful for any help in deleting an account she has not used since [redacted].

We have been receiving frequent calls from Google and Google Maps requesting to speak with the company owner. Unfortunately, the owner is rarely in the office during regular business hours but is available early in the morning or late at night. When we offer to assist and provide the necessary information, your staff promptly ends the call without allowing us to speak. If your representatives cannot take the time to listen to our inquiries or engage with our team, we are not inclined to collaborate with Google, regardless of the department. Our company has been approached by Google to advertise and improve our search engine ranking, but we have our own IT providers managing these aspects and are not interested in advertising with Google. The discourteous behavior of your staff is concerning, and if this is how business is conducted, we are not interested in further interactions with your organization.

I attempted to access my old email account today but couldn't remember the password. After going through the "forgot password" process by correctly answering the security question and providing the correct recovery email address, I received a verification code in my present email account. Upon entering the code, instead of accessing my old account, I was informed that it was suspended due to unusual access attempts. Despite following all Google's password recovery steps accurately, I now have to wait for an account specialist to resolve the issue in 3 to 5 days. This seems unnecessary since I provided all the correct information to recover my account. I would appreciate immediate contact with Google to resolve this matter promptly. Thank you in advance for any assistance.

My Gmail account has been hacked, and it's causing me a lot of trouble. Since [redacted], this email has been essential as all my accounts are linked to it. Following the verification steps via my mobile phone and secondary email, each time I enter the code, it's not accepted. When I tried signing in using my phone number, it prompted for the account name, which was also rejected. Since my ex-wife and I are going through a divorce, I suspect she's behind this. She has access to all my online accounts linked to this email, including important messages and financial matters. I've been advised to pay $[redacted] to fix the issue, but I can't afford that. If anyone can offer assistance, I would greatly appreciate it. My email that I can't access is [redacted], and the beginning of my other email is [redacted].

In recent months, I've observed changes in Google Earth that concern me. I am aware that updates may not always reflect real-time data, but when we purchased our home, I used Google Earth to view it and noticed a sidewalk the previous owners installed a few years prior. This sidewalk provided me with a rough estimate of the property's age, roughly 6 to 10 years. However, within the past few months, the entire map has shifted, showing outdated information. The missing sidewalk and other changes now suggest that the current imagery is over a decade old. It is puzzling why Google would revert to older satellite images when newer ones are accessible. This issue is not exclusive to my property, as I have noticed similar discrepancies elsewhere. I am eager to understand the rationale behind this unless there are security concerns preventing disclosure, although I find that unlikely.

At Leonards Music in Massachusetts, we recently contested a review and are awaiting a response to present our side of the story. We are an instrument rental business, and the customer in question failed to settle her bill for over two years despite numerous attempts to contact her through various means. Even though she eventually reached out asking about the buyout price, she has not responded to our offer of setting up a payment plan. The negative review she left online regarding military support is baseless, as we extend financial assistance to all customers, including a military discount. We are dedicated to assisting all individuals, and we believe our efforts to resolve this matter fairly should be acknowledged publicly. Our priority is to provide exceptional service to everyone who seeks our assistance, as evidenced by our other positive reviews.

We are attempting an in-app purchase for the Crestron App using two different VISA cards, but are facing an error when trying to charge it to our company's debit VISA card. The error message states: "Your transaction cannot be completed." Even after trying variations of the cardholder name to match our company, IN CONTROL, and the card issued in the name of Darko Vranesic, the issue persists. This is crucial for our hotel project in Croatia, as we require functionality on our Samsung Galaxy Tab A T510 tablets. Urgent assistance is greatly appreciated. Thank you in advance. Contact me at your earliest convenience.

I accidentally damaged the code on my Google Play card while scratching it, revealing a gummy residue that obscured the numbers. Despite sending photos to Google Play and explaining the situation, they refuse to issue a new card or provide the code. I strongly believe the card was faulty as previous cards never had this issue. Google Play claims it's not their fault, leaving me frustrated. All I seek is either a $20.00 AU refund or a new code for the card. The store where I bought the card suggests it's Google's responsibility, not theirs. Feeling neglected and unsupported by both Google Play and the store, I simply request a resolution from Google Play. I provided proof of purchase and the damaged card, hoping for a fair solution. Kindly consider supplying the code or refund as requested. Living in South Australia, I await a positive response to rectify this matter promptly.

I recently bought a $20.00AU Google Card, but when I tried to scratch off the waxy covering to reveal the code, it seemed like the card had been damaged by heat. The numbers ended up being unreadable or missing as they were stuck on the gum or the card itself. I attempted to remove the gum but the code is still illegible. I went back to the store, but they declined to replace the card. Now I'm at a loss of $20.00AU. I'm not sure what options are available to me or what my rights are for returning the card. Is it possible for a new code to be issued or for a refund of $20.00AU? The situation has left me with a Google Card that no one, neither Google Play nor the retail store, seems willing to assist with. The store blames Google Play, and Google Play refuses to refund me or provide an activating code for the Google Play Card. I could really use some assistance in resolving this issue.

I have forgotten the password for my gmail account, [redacted] I am unable to reset it because I can't access my back-up email [redacted] or the old phone number associated with the account, [redacted]. I've received multiple links to change the password, but since I can't retrieve the necessary recovery details, I'm stuck. Should I reach out to Gmail for help? My current email is [redacted], and my current phone number is [redacted]. Despite inputting the correct email and favorite color when prompted, I can't receive the security code needed to proceed. This email is crucial as it's linked to my Telstra phone account, and I've been unsuccessfully trying to resolve this issue for the past 2 months.

I had no issues with the old Chrome Remote Desktop app, but since it's been disabled, the web version isn't functioning properly. I attempted remote support on multiple computers. I can generate a code and connect to the other computer successfully. However, upon opening the device manager within the remote device, I lose all control. The connection remains, but the functionality ceases. Update: I can still access and control computers where I had the old Remote Desktop set up using Remote Access. Unfortunately, when I try to use Remote Support with a code, I experience loss of control after opening the initial window (device manager) on the remote system.

My device screen was previously broken, making it hard to use. Due to this, I had to switch to another device and create a new account. Before closing the old account, I changed the password and removed it from the broken device. Unfortunately, I forgot about changing my password, and when I tried to access my account from a different location, I realized someone from Ohio had hacked it. After recovering the account on July 31st, I tried to add my Gmail account but got a security hold notification. An update is expected in 3-5 days at my recovery email.

I recently got a security alert email informing me about a new device logging into my account. When I attempted to log in to check the activity, my previous password and several other options did not work. I followed the forgot password link, but it instructed me to contact the administrator for assistance, who unfortunately couldn't help me. I would appreciate it if you could provide me with more details about the activity that would be accessible if I could recall my correct password. Additionally, any assistance you can offer to help me address this issue and ensure there is no breach would be greatly appreciated. Thank you in advance for your help with this matter.

Dear Sir or Madam, I am experiencing difficulty logging into my separate email account. I would like to provide details concerning the issue with my email account. The concern lies with my email address: [redacted]. I have forgotten the password to my email account. Upon attempting to log in, I am unable to locate the "recover password" option such as number verification, as I have lost my phone due to an unfortunate incident. This email account holds significant importance to me as it is connected to my YouTube channel, and I have vital documents stored on Google Drive linked to this account. Therefore, it is essential for me to regain access in order to retrieve these valuable memories. At this juncture, I kindly request assistance from either Google or the email support team in recovering my email address. Your prompt help in resolving this matter would be greatly appreciated. 😔😷😓😭😭😭

Hello, I am experiencing difficulties logging into my alternate email account. I need assistance with my email account issue as it is crucial for my YouTube channel. The primary problem is with the email address [redacted]. I have forgotten the password for this account and am unable to recover it through options like number verification as I lost my phone in an accident. This email account is significant to me because it contains important documents linked to Google Drive. I am seeking help from Google or the Email Team to recover my email address promptly to regain access to these valuable memories. Please, assist me as soon as possible. Thank you. Contact email: [redacted]

I recently graduated from high school and need to transfer my Google Drive documents from my school account to my personal one before it gets deleted. I've tried various methods, but encountered an issue where I could only select Gmail to transfer, not Drive. I learned there might be storage or admin restrictions causing the problem. However, I really need to move my writing projects as all my stories are on that account. I'd be devastated if I lost them or had to manually transfer each document. Is there a solution to this dilemma?

I would like to address the issue of inaccurate reviews on my website. While I appreciate everyone's opinion, some reviews contain false information about their experience. Unfortunately, I am unable to respond to these reviews directly on my account. There was a particular incident where a customer gave us a one-star rating and misrepresented what actually occurred. I contacted them to resolve the issue, but they posted a negative and exaggerated review. I believe it is essential for me to be able to provide context or a response to such reviews. Our business strives to be honest and respectful, as reflected in our mostly four and five-star ratings. I recall one customer complaint about being charged for water, but we explained that it was for the lid and straw. I wish to address any unsatisfactory reviews and engage with our customers. If possible, I kindly request the removal of the inaccurate review or the ability to post a response. Thank you for understanding.

Hello, I have a gmail account under the name [redacted], a business email account created in [redacted] and managed by me. While updating my date of birth from [redacted] to [redacted], my admin mistakenly changed it, triggering a security alert from Google for appearing underage. Google temporarily disabled my account and requested verification of the DOB. Despite providing my driver's license with the correct date of birth ([redacted]), it was rejected due to a name mismatch with the organization. I'm seeking a prompt solution as my appointments are tied to this gmail account, and all services are currently suspended. I am unsure why my document was rejected, and I lack a government-issued document reflecting the correct DOB. I urgently need assistance on how to recover access to my account.

I discovered four unauthorized charges on my debit card ending in [redacted] over the past two months. The charges, dated 6-10-19 and 7-10-19, were both for $5.43 each, and they originated from Panda Pandora in Mountain View, California. I did not give Pandora permission to withdraw money from my account. Due to these charges, I had my card cancelled. However, this month I noticed two more charges from Phantom Loc, which seems to be a Google account. One charge for $10.88 on 8/3/19 and another for $5.43 on 8/2/19. These transactions were not authorized by me, and it raises concerns that they are written differently on my statement to avoid detection. I am on a fixed income and am adamant about getting my money back. It is frustrating to see these underhanded actions from companies taking advantage of people, especially when I am careful with my spending habits. I will be reaching out to my bank and your customer service to address this matter promptly.