Hi , have a gmail account by the name *****@***.com, it’s a business email account star...

GetHuman-dr_amrut's Recover Account issue with Google from August 2019

Help with my Google issue
The issue in GetHuman-dr_amrut's own words
Hi , have a gmail account by the name *****@***.com, it’s a business email account started in **** managed by me ... somehow while editing date of birth , which was put intentionally same as mine which is **** , my admin changed to its actual which is **** ... so then there was a security breach message as it looked like an underaged individual handling it and google temporarily disabled my account ....asked us to verify the DOB .. which we had to change back to **** ... I furnished my drivers licence with the same date ... but it got rejected ... I need a solution soon ... the name of the organisation doesn’t match that on my driving licence .... u couldn’t get the logic behind rejection .... I don’t have any document t which is govt issued showing the same DOB as mine and the organisations help .... I need a quick solution as my appointments are linked with my gmail and everything’s suspended ... kindly help .. how do we retrieve our account ?

GetHuman-dr_amrut did not yet indicate what Google should do to make this right.

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Google

Recover Account issue
Reported by GetHuman-dr_amrut
Aug 4th, 2019 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 89343 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-dr_amrut started working on this issue
Aug 4th, 2019 3:51am
GetHuman-dr_amrut confirmed the issue is fixed. Hooray!
Aug 4th, 2019 8:06am

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