I received a security alert email that indicating a new device signed in to my account...

GetHuman3357198's Technical Support issue with Google from August 2019

Help with my Google issue
The issue in GetHuman3357198's own words
I received a security alert email that indicating a new device signed in to my account. My last password did not work when I tried to sign in to check the activity, nor did a few other possibilities I tried. I clicked the forgot password link and received the message to call administrator. They were unable to help. **To resolve this, can you give me more info about the activity that would be available if I remembered my correct password, or otherwise help me fix this so I am not concerned about a potential breach? Many thanks!!

GetHuman3357198 did not yet indicate what Google should do to make this right.

How GetHuman3357198 fixed the problem
I had to enter the email from another portal to be able to change my password. Cumbersome and non-sensical, but if your email is funneled to another platform, your administrator can only help you if you access it from *their* web portal.
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Google

Technical Support issue
Reported by GetHuman3357198
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman3357198 shared how to fix
Seen by 11 customers so far
Similar issue to 88944 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman3357198 started working on this issue
Aug 2nd, 2019 5:12pm
GetHuman3357198 confirmed the issue is fixed. Hooray!
Aug 2nd, 2019 10:55pm
GetHuman3357198 confirmed the issue is fixed. Hooray!
Aug 2nd, 2019 10:55pm