I purchased a $**.**AU Google Card. When I started to scratch off the waxy covering it...

GetHuman-lornart's customer service issue with Google from August 2019

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The issue in GetHuman-lornart's own words
I purchased a $**.**AU Google Card. When I started to scratch off the waxy covering it appears the card could have been heat affected. The numbers were not there they partially in the gum or on the card. I tried to scratch the gum away but the code is unreadable or not there. I took it back to the retail store but was told they can and won't replace the card. I am now out of pocket $**.**Au. What options and my rights do I have in returning the card to the store? Or can you issue me a code or with $**.**Au refund I now have a Google Card where no one (Google Play or retail store) wnats to help me. The store say its a Google Play issue and Google Play say they will not give me a refund or supply me with a Code that will activate the Google Play Card. NEED HELP

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Google

Customer service issue
Reported by GetHuman-lornart
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 88772 others
0 customers following this

Timeline

GetHuman-lornart started working on this issue
Aug 2nd, 2019 4:01am

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