Google Customer Service Issues

Archive 93

The following are issues that customers reported to GetHuman about Google customer service, archive #93. It includes a selection of 20 issue(s) reported July 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have changed my password frequently due to my girlfriend attempting to access my account. Unfortunately, I forgot it after my phone was broken and I couldn't use it for weeks. Now that I am trying to recover my account after ending that relationship, I can't remember the password I set during that chaotic time. I need to regain access to my account but I'm unsure about the creation date of this account. I can currently access it on my daughter's iPad, but I want to log out from there and have my account back on my device before she leaves to her mother's place. I hope this explains the situation and I'm looking forward to resolving this issue today or at the latest by tomorrow. Thank you.
Reported by GetHuman3190560 on mercoledì 3 luglio 2019 18:25
Hello, I have encountered issues with the owner of onemileatatime.com. They are allegedly using content from a Google news auto feed but claim ownership of the content. I am facing DMCA complaints from them when I use the same feed on my website, watchfulnews.com. This has led to pressure from my hosting company, Bluehost, and I've had to delete several articles to avoid issues. The situation has caused me significant distress and time. It seems unfair that they are claiming exclusive rights to content from an open-source platform like Google, causing disruption to my automated news site. I believe their actions may be fraudulent and defamatory. I am seeking assistance from Google to address this matter and clarify the situation. Thank you for your attention to this issue. Regards, D Kim
Reported by GetHuman3192769 on giovedì 4 luglio 2019 02:27
Google is not autofilling my password despite having it saved. I encountered difficulties resetting my Google password as it prompted me for the old one. The recovery process included a phone code, questions about my favorite author, and the date I created my account - which was challenging to recall. I was then asked to provide an email but couldn't access it due to not knowing the password. It's frustrating that my passwords in Windows and Google are not synced. Despite using Google and Norton password managers, they do not sync across devices, causing log-in issues. Additionally, it's inconvenient to be auto-signed into Google but still prompted to enter my password for security reasons, especially when I can't remember it across multiple devices. This situation highlights the struggle with password management.
Reported by GetHuman3193220 on giovedì 4 luglio 2019 05:28
I am writing to inform you that there are individuals posing as CROKET EVELINE from Great Britain using the email "[redacted]" to falsely advertise a property for rent in Braga, Portugal. These scammers are requesting pre-payment for a rental deposit. Unfortunately, I fell victim to this scheme and transferred [redacted] euros to the bank account GB28LOYD[redacted][redacted] under the name DAVID ER JAMES. I have taken legal action against these fraudsters and urge you to intervene to halt their unlawful activities. Thank you for your attention to this matter.
Reported by GetHuman3194095 on giovedì 4 luglio 2019 11:48
I have two business email accounts: bob.1dayroof@gmail and bob.accroof@gmail. Due to a brain injury, I've been unable to work, but I urgently need to access these accounts for tax and bookkeeping purposes. After attempting to recover using my backup email [redacted], I was informed it could take 3 to 5 days to receive assistance. I need help accessing both accounts by tomorrow at lunch, if possible. I no longer have my old phone numbers. Please contact me at bobbearden2005@gmail or [redacted]. Thank you, Bob Bearden, Roofing King of Atlanta. Let's Rock.
Reported by GetHuman-bobbeard on giovedì 4 luglio 2019 18:25
I have been trying to have the email [redacted] removed from my accounts. She has a Samsung Galaxy S8 and two iPhones, with the numbers [redacted] and [redacted]. I am unable to access my accounts as I do not know the PINs, and my LG7 is locked, requiring a PUK code. She has interfered with my sales on the marketplace. My main email is [redacted], with others created as a result of her actions. I urgently need this resolved as I am experiencing financial losses and identity theft. Thank you for your attention to this matter.
Reported by GetHuman3196307 on giovedì 4 luglio 2019 22:41
I have $[redacted].00 in my Google Pay account, and my bank card is linked to it. However, whenever I try to transfer the money to my bank, I receive an error message stating I cannot send money to myself. I am trying to transfer it to use the funds but am confused why it won't work. The stores near me do not accept phone payments without a physical card. I have reached out to support multiple times and followed all their instructions, but I am still facing the same issue. I am frustrated and seeking help on how to withdraw the money from my Google Pay account. I cannot afford additional fees to speak with assistance. Thank you. - Vickie M.
Reported by GetHuman-jolleyan on giovedì 4 luglio 2019 23:12
I own a Chromecast and have experienced persistent connectivity issues despite having a robust network setup at home. The constant need for factory resets and resyncing whenever there's a software update has become a cumbersome routine. The device's update process is often problematic, with misleading progress indicators like reaching [redacted]%. The initial flawless performance has deteriorated over time, making it unreliable for streaming. I'm hesitant to rely solely on Chromecast for streaming services due to its maintenance demands. Is there a way to disable updates or any alternative suggestions to stabilize its performance? I possess knowledge of Java and the ADK and am willing to explore self-fix options if provided with the source code. Any guidance on resolving these issues would be greatly appreciated. Thank you.
Reported by GetHuman3196742 on venerdì 5 luglio 2019 02:31
I have been struggling for hours to access my account due to health issues and phone troubles. I have provided all my information, including my new phone number, date of birth (21/66), birthplace (San Antonio, Texas), mother's maiden name (Cheryl Taylor), SSN ([redacted]-39-[redacted]), wife's name (Gretchen Scott), and address (66 Ruger Rd, Petal, MS [redacted]). My password was changed, and I have medical problems with memory loss. I request assistance in recovering my account. Please contact me at [redacted] Thank you.
Reported by GetHuman3196992 on venerdì 5 luglio 2019 04:38
I recently discovered that messages were sent from my email to numerous individuals asking them to register on Strikingly using a referral link without my consent. I only became aware of this when I tried to log into my account and found it disabled due to a violation of Google's policies. Upon investigating, I realized that the messages were sent by a friend who had used my laptop while visiting my home. I am reaching out because this has impacted my company's Gmail account and various related platforms. I have no knowledge of the mailing list that was used and am seeking assistance in rectifying this issue promptly. I assure you that such an incident will not occur again, and I have learned from this experience to secure my laptop in the future.
Reported by GetHuman3197105 on venerdì 5 luglio 2019 05:39
I have had a Google account for years, but unfortunately, I am unable to regain access to it as I have forgotten my password and the recovery account details. Following a car accident on July 3, [redacted], where I sustained significant injuries leading to memory loss, I lost my old phone with the number [redacted]. I have been struggling to remember my past account passwords due to memory loss. This account is crucial as it is linked to various important things such as work, pictures, and accounts like Credit Karma, which only allows one account per lifetime. I am reaching out for assistance in resolving this issue.
Reported by GetHuman-brysongr on venerdì 5 luglio 2019 07:33
Hello, I'm reaching out for assistance as my ex-partner has gained unauthorized access to my Gmail account, [redacted], which is linked to my mobile number. Due to a dispute, my Huawei phone with the 2-step verification for Gmail was damaged. When I attempted to access my account recently, I clicked on the phone verification option, but the process was quickly canceled. I discovered that the password was changed 28 days ago. I am looking for help to regain control of my personal Gmail account linked to my mobile number, [redacted]. Please reach out to me at [redacted] or on my mobile at [redacted].
Reported by GetHuman-taykynx on venerdì 5 luglio 2019 08:37
Hello, I recently purchased a Gold Pass for INR [redacted] for my Clash of Clans account #2YY9JUC88 for the month of July. The payment has been debited from my bank account, but the details are not reflecting in Clash of Clans or in my Google purchase history. I contacted the In-App developers team as advised in the Google document, but they directed me to Google for the purchase order number, which I do not have. I only have the bank transaction statement. I would appreciate a prompt resolution to this issue. I am disappointed by the lack of support from Clash of Clans and the difficulty in contacting Google. This experience makes me consider using the IOS app store instead. I am also seeking a point of contact to escalate these issues regarding SuperCell's Clash of Clans and Google Play Store.
Reported by GetHuman3202023 on sabato 6 luglio 2019 03:04
I am having trouble with my Google Account and YouTube. I am a YouTube Creator and I am close to being monetized. I was setting up my AdSense account, but encountered issues when I tried to change my YouTube display name. I ended up moving my channel to a different account, creating a Brand account without associating it with a separate Google account. Now, I noticed a discrepancy in my email addresses - one with a lowercase "d" and the other with a capital "D". This has caused confusion with sign-ins and viewing options in YouTube. I moved my channel back to the original account to address this, but the issue persists. I would like to remove the email address with the capital "D" and merge my YouTube channel with the original account to consolidate everything. The correct email is [redacted], while the incorrect one is [redacted] My channel name after the move is Greater Grace, and my Brand account is KeliGrace TV.
Reported by GetHuman-kelid on sabato 6 luglio 2019 16:58
I may have multiple accounts associated with rosedalesoftware.com. I own the domain and host it on my reseller account for personal use. Any account linked to rosedalesoftware.com is mine, typically under the username Jimnnn where nnn is a three-digit number. When trying to access my Google account, I encountered an issue with receiving a PIN via text message to my landline as I don't own a cell phone. I attempted to add my home phone number ([redacted]) as an alternative method for verification, but Google only offered the option to send the PIN via text. My known accounts include [redacted], [redacted], and potentially more within the rosedalesoftware.com domain. Additionally, two rosedalesoftware.com mailboxes, jjim100 and jimr, were closed due to excessive spam.
Reported by GetHuman3204737 on sabato 6 luglio 2019 18:38
I, Brittney S., had multiple Gmail accounts added without my knowledge. After contacting my insurance company, I was connected to Next Canada. Subsequently, my dog went missing, and my house was burglarized. When I tried to report the theft of my dog to the police, I faced threats, leading me to believe they were involved. Individuals like Jimmi W. and Bill Gates are mentioned in connection to strange occurrences, including the deletion of my email account and receiving unexpected pictures. Following these events, I received images of public figures like Justin Trudeau, Barack Obama, and insights into Queen Elizabeth's preferences. The situation escalated with peculiar messages appearing on my Facebook account. Feeling isolated and in distress, I seek assistance to understand this alarming series of events. If anyone has insights, please reach out at [redacted] or 1-[redacted]. Your help is appreciated.
Reported by GetHuman3206540 on domenica 7 luglio 2019 04:45
I attempted to cancel an app with a trial period, but I believe I canceled on the wrong site. Despite canceling through SaferKid app, the order was not canceled, and I was still charged. I never used the app and would like a refund. I followed steps to cancel through Google, but I'm uncertain if it was done accurately to avoid future charges. I need assistance to prevent mistakes. Records show my attempt to deactivate and the app was never used. Having my credit card linked to Google App concerns me about unexpected charges without the option of refunds. Thank you.
Reported by GetHuman-garnells on domenica 7 luglio 2019 11:26
I previously set up a Gmail username and password but didn't progress further. I entered this info along with other email credentials in my settings. Today, when I tried to create a new Gmail account using the same details, it says the password is wrong and I can't access the Gmail account. When trying to open a new Gmail account, it says the account already exists. I've attempted this numerous times in my efforts to link it to Netflix without using my main account. I visited a website that required payment for assistance, which I want to avoid. I might start anew, but the name I chose is personal, linked to my three dogs.
Reported by GetHuman3207960 on domenica 7 luglio 2019 15:09
I am looking to create a new Gmail account using an account name and password I already have, but I am facing issues. When I attempt to create the account, it initially states that it doesn't exist, and then when I input my credentials, it claims the password is incorrect. As I proceed to create a new account, I am notified that the username I want to use has already been taken. The username I wanted to use is special to me as it signifies the names of three beloved dogs from my past. Despite this, Gmail suggests alternative user IDs that I am allowed to use. Although these options are available, I am adamant about using the original username I hold dear. I recently engaged with another platform that appeared to be affiliated with Google. However, I was disheartened to discover that they requested payment to resolve my issue, starting with $[redacted] for a password reset, which was unsettling. I have decided not to pursue that path and seek a resolution through a different route.
Reported by GetHuman3207960 on domenica 7 luglio 2019 15:32
I am writing to address a concern regarding my experience playing Art of Conquest. Over the past few months, I have dedicated time to three accounts across different servers. Unfortunately, I have encountered bullying issues in all three of these accounts. While I do not have a problem with the competitive nature of the game, I am frustrated by the mistreatment I have received from Chinese players. Despite being of Chinese descent, raised in another country, I have faced discrimination from players who cannot tolerate diversity. Their disrespectful behavior, racism, and abuse of power go against the spirit of inclusivity that Canada stands for. Moreover, some Chinese players have even harassed me on social media platforms. These negative interactions have been consistent across all the servers I have played on, leading me to leave the game. Despite its minor flaws, I believe Art of Conquest is an excellent game. However, the unpleasant experiences I have had are the reason for my decision to quit. If possible, I would appreciate a full refund for the money I have invested in the game. Thank you for your attention to this matter.
Reported by GetHuman3208818 on domenica 7 luglio 2019 19:16

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