Can't set up my AdSense account because YouTube thinks that two different Gmail accounts are associated with my channel

GetHuman-kelid's Technical Support issue with Google from July 2019

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The issue in GetHuman-kelid's own words
I was trying to set up my AdSense account. ... I am having issues with my Google Account and Youtube. I am a Youtube Creator and I am close to getting monetized. During this time I was trying to set up my AdSense account. A while back I had tried to change my Youtube display name. When I had tried this, Youtube had said my name was changed too recently so I tried a different method. I basically moved my channel to a different account, this created a Brand account. When I did this I hadn't created a different Google account to associate with this Brand account, in an attempt to keep both the original account and Brand account under the same Gmail*Google account. However, now when I am looking back at my Brand account one of the letters in my email is different. In my Gmail the letter is a lowercase, d. When I click on the profile picture for my Brand account right above it is an email. Everything in my email address is the same except now the lowercase d, is a capital D. When I try to sign into my Youtube to access my channel the one with the lowercase d shows up. However, when I am inside the Youtube app the one with the capital D appears right above my profile pic and name when I click on my profile picture and receive the drop-down menu and its options. THis is causing Youtube to think that there are * different email addresses. As my original account which is the default account for my channel, and also has the primary Gmail for my channel had the email address with the lowercase d. The Brand account, on the other hand is being connected to the email address with the capital D. After some research I decided to move my channel back to the original account in an attempt to get rid of the messed up email address and just keep the original. Now after the move, the correct email address is showing up when I try to log in to Youtube but the incorrect one still shows up when I click on my profile picture. If possible, I would like to get rid of the email address with the capital D and keep the one with the lowercase d . As well as merge the my YouTube channel with the original account so that both my YouTube channel and my original email address will be joined together. The correct email is *****@***.com. The incorrect email is keliD*****@***.com. My channel name after the move, as well as my original account is Greater Grace. My Brand account name is KeliGrace TV.
This is especially frustrating because the reason as to why AdSense won't allow me to set up an account is due to the fact that the Brand account has a different email account than the original. However, I never went and created the Brand account, I believe it was created on the side by Youtube since my account is really old. However, I know other YouTube Creators that have a Brand Account that have been monetized, but for me it isn't working.
Google could make this right by getting rid of the email address with the capital D and keep the one with the lowercase d . As well as merging my YouTube channel with the original account so that both my YouTube channel and my original email address will be joined together. I would like my YouTube channel to keep the name it has as well.
I have been a customer for four years or so,but I started my YouTube channel this year and have never come across something like this until now.
I have tried many times to fix this, by either moving my channel, trying to change the incorrect email address(but to no avail), I also deleted the Brand account but the issue is still there.
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AdSense, Youtube
Technical Support issue
Reported by GetHuman-kelid
Jul 6th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 81640 others
0 customers following this


GetHuman-kelid started working on this issue
Jul 6th, 2019 4:58pm
GetHuman-kelid indicated the issue is not fixed yet.
Jul 6th, 2019 9:10pm

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