I have lost my old email address that was linked to an older phone which I no longer ha...

GetHuman3133598's Recover Account issue with Google from June 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman3133598's own words
I have lost my old email address that was linked to an older phone which I no longer have. I have tried so many times to remember the password because this particular Gmail account was linked to a gallery*drive that had many pictures of my first born son who was born ********** and passed away on ********. I have lost nearly all of the photos of my deceased son and it would mean the world to my wife and I if you could help me recover the account so I can see all those lost pictures of my baby boy again! *Please help me, my name is Casey Ryan Sheley and I believe the email account is either CRS*****@***.com or *****@***.com. I just don't have a clue what the passwords may be. Oh, and also my wife, who also no longer has the phone nor the email address she had when this tragedy took place says her Gmail address that should be linked with the drive*gallery with the photos of our son is*was DC *****@***.com

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Google

Recover Account issue
Reported by GetHuman3133598
Jun 23rd, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 78512 others
0 customers following this

Timeline

GetHuman3133598 started working on this issue
Jun 23rd, 2019 12:35pm