Google Customer Service Issues

Archive 90

The following are issues that customers reported to GetHuman about Google customer service, archive #90. It includes a selection of 20 issue(s) reported June 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I often watch talks on YouTube, but recently an aggressive and politically biased ad keeps appearing repeatedly. The ad seems to have unlimited exposure, making me feel overwhelmed by it. I’m concerned about both the annoyance it causes and the biased content it presents. I want to know if Google is now accepting political ads and if they will be allowed to have full sound. This particular ad is intrusive and off-putting, potentially impacting my interest in using the platform. The ad features a young man at a desk commenting on news media distortion regarding election collusion with Russia, which starts loudly and unexpectedly. I hope this type of ad can be stopped or restricted in the future.
Reported by GetHuman3110648 on Wednesday, June 19, 2019 12:58 AM
I am experiencing difficulty accessing my old email account after getting a new phone. As someone on disability, my phone is crucial for essential tasks like going to the hospital or grocery store. I seem unable to update my recovery phone number which is outdated, and I am struggling to resolve this issue with Google. Their insistence on payment for retrieving my email is frustrating, especially since I entrusted them with my data. I have the correct login details but keep receiving unhelpful responses. If you could assist with changing my recovery number to my new phone number [redacted], it would be greatly appreciated. I am eager to regain access to my old email without paying for it. If there are steps we can take to resolve this, please advise accordingly. Thank you for your help.
Reported by GetHuman3110750 on Wednesday, June 19, 2019 1:26 AM
After switching from my Lenovo K6 Power to the Oneplus 7 Pro, I've encountered a variety of issues. 1. The primary problem is with the syncing of Wear Os on my Moto [redacted] (Gen 1). Previously, it worked well, but now many downloaded watch faces are not displaying on Wear Os or my watch. Default apps like Fit Workout and Play Music are also missing. I've tried clearing Play Service Storage and resetting the watch to no avail. 2. Occasionally, the Play Store fails to load, showing a plain white screen despite the powerful Snapdragon [redacted] Processor. 3. Despite having NFC, I can't use the Tap and Pay feature after installing the Google Pay app. The Google Pay app isn't appearing in the Tap and Pay section, and other apps like PayTM are also missing.
Reported by GetHuman-manpowe on Wednesday, June 19, 2019 5:48 AM
Hello, I have an old developer account where I used to publish apps and never paid a developer fee. Now, I have a new account where I paid the registration fee. I'm trying to transfer my apps from the old account to the new one, but it's asking for the transaction ID for the fee on the old account, which I can't find. I've checked the 'Activity' payment section, but it's empty. Is there a way to transfer the app without the transaction ID? How can I locate the transaction ID for this account? Your assistance is appreciated.
Reported by GetHuman3111642 on Wednesday, June 19, 2019 7:27 AM
I'm having trouble recovering my Google account to access my Gmail. I know the phone number associated with the account, but I no longer have access to that number to receive verification text messages. After correctly answering security questions, I am prompted for email verification. Even after entering the correct email and verification code, I still receive the message, "Unfortunately Google couldn't verify that [redacted]@gmail.com belongs to you." This process keeps looping as I am directed to recover my account repeatedly. I desperately need to access this account to retrieve important emails. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-rubberd on Wednesday, June 19, 2019 8:42 PM
Good day, My name is Stacy-Ann Clarke, a Jamaican born on September 22, [redacted]. I am unable to access my email account [redacted] as I have forgotten the password. The only password I can recall is from over 6 months ago, causing difficulties when trying to log in from a work desktop. My previous work number was [redacted], and my new number is [redacted]. Unfortunately, all my information is linked to the inaccessible email account. My work email is [redacted], and my temporary email is [redacted], where I have important documents and pictures stored. I urgently need access to this email account to view messages and verify my AppLock. I can be contacted at [redacted] for assistance. Any help in recovering this account is greatly appreciated. Thank you, Stacy-Ann Clarke
Reported by GetHuman-akeemcla on Thursday, June 20, 2019 2:05 AM
I recently lost my cell phone in Las Animas & La Junta, Colorado. I got a new phone from Boost Mobile, but I couldn't remember my account pin, so they gave me a new number. The old phone was tied to my Gmail account, [redacted], which I really need to recover. I now have a Moto G Trac Phone with a temporary number, [redacted], and a Samsung Galaxy Note 3 with the new number [redacted]. I have set up a new Gmail account, [redacted], as a backup email. I need Google's support to help me access my original Gmail account tied to my old number. My boss emphasized the importance of account phone numbers and having a backup email. I am seeking assistance to recover my account and update the necessary information. Thank you.
Reported by GetHuman3116905 on Thursday, June 20, 2019 2:27 AM
I have an older YouTube account with 4.5 million video views and [redacted] subscribers that I'd like to regain access to. Unfortunately, I've forgotten the password for the Google account linked to it. Despite correctly answering most recovery questions and verifying my email, I am unable to proceed as I can't verify my old phone number. However, I do have emails from YouTube and Google dating back to [redacted] that could help confirm my ownership of the account. The Google email has a verification link for account access issues. I hope to use these emails as evidence to recover access to my Google account and YouTube channel so I can resume creating content.
Reported by GetHuman-melmegol on Thursday, June 20, 2019 2:53 PM
I'm currently facing difficulty recovering my Gmail account on my work computer. I don't remember my password and all attempts to reset it have failed. I believe I may be permanently logged out. My reliable work email is [redacted], and my old Yahoo email is inaccessible since AT&T took over, unless I access it from my phone. Unfortunately, my phone number is [redacted]. I'm eager to change my Gmail password, but I keep encountering roadblocks even after receiving and entering the verification code. This has been very frustrating. If anyone could assist me promptly, I would greatly appreciate it. My Gmail account is [redacted], but I am currently unable to access it. Thank you for your quick help.
Reported by GetHuman3120376 on Thursday, June 20, 2019 6:07 PM
It's frustrating that my email was blocked for lack of space even after deleting thousands of emails. As a nurse uncovering unethical behavior at a hospital, I needed witness statements that never arrived due to the block. This resulted in the investigation being closed by the state. It's disheartening to see dangerous practices potentially covered up due to email issues for profit. This experience has pushed me to limit my use of Google services to just Maps in the future.
Reported by GetHuman-ruggerd on Thursday, June 20, 2019 7:25 PM
I manage a YouTube channel through my Google account and decided to change the name. Unfortunately, this also modified my entire account name, causing some embarrassment when emailing others. I've attempted to get in touch with support, but my messages are not going through. Any assistance would be greatly appreciated.
Reported by GetHuman3121798 on Thursday, June 20, 2019 9:57 PM
Robert Ripley, President of Standard Payments Company, has introduced a currency information product called Copycash. The plastic covered paper is an 8.5 by 11 inch sheet explaining automated account deposits based on a periodic schedule. The time is considered money, with equations that reach infinity in levels of business. The Copycash currency information can be purchased at $5 for personal use, $10 nationally, and $50 for a copy. It can be bought at nation-wide banks for a limited time with units allocated to companies with working employees for automated deposits into banking accounts. Members have access to quantification stores for purchases on a closed store system. Different employment levels determine the payment amounts, with banking deposits capped at 25,[redacted] members. Automated Copycash currency will be returned to the bank account if the required number of deposits isn't met within a specific period. There are different payment tiers for various working roles, with single identification trade payment documents being used within the system. Discussions are sought with Google's software programmers regarding the time, equations, and guarantees related to Copycash and the automated payment banking system.
Reported by GetHuman-timestan on Friday, June 21, 2019 1:41 AM
Find copycash currency details for purchase at the following rates: personal $5.00, national $10, and copycash currency $50. Available at banks nationwide during operating hours. Units paid to companies for employment deposits into banking accounts with cumulative deposits required for storage and distribution stores. Exclusive for members at select stores near closing time. Banks limit of 25,[redacted] members for automated payments. If 25,[redacted] members fail to make automated deposits, currency returns to the copycash bank account after a specified time. Negative balance in accounts due to separate accounts for purchases and storage. Employment offers starting at $[redacted] with advancement opportunities. Production and distribution rates vary based on work done. Members costs and deposits are tiered. Payment schedule of every six hours. Warehouse storage and distribution payments due in 60 days. Trade payments require single identification documents. Rates and calendar for production banking and deliveries outlined.
Reported by GetHuman-timestan on Friday, June 21, 2019 1:48 AM
I recently added a new gmail address to my account. It appears on my iPad, but it's not showing up on my iPhone yet (I haven't checked my computer). When I attempted to add it to the app on my iPhone, I received a message stating the name is already taken. This is my email, so that makes sense! I'm unsure how to get it to appear on my iPhone or any other device. Your help with this would be greatly appreciated! Thank you in advance for your prompt assistance. My email is [redacted]
Reported by GetHuman-janesco on Friday, June 21, 2019 2:34 AM
I am facing a significant issue and need assistance. A month ago, I changed my email password due to a security breach involving my Steam account. After changing the password, I was logged in on my mobile phone, but now I can’t remember the new password. The password usually contains two specific words and either [redacted] or [redacted]. I am feeling overwhelmed because this email is crucial to me and holds all my important information. I attempted to recover the password, but the recovery email provided is an old one from when I was a child and no longer exists in the database. I am willing to provide my ID card to prove my identity and would greatly appreciate any help in recovering my email. Thank you in advance.
Reported by GetHuman-lakobrij on Friday, June 21, 2019 11:35 AM
For the past three days, I've been continuously resetting my password every 10 minutes. Now I'm facing an issue where I can't receive the password reset messages because it says I don't have an eligible device. Both my phone and computer are the same, so I can't log in at all. Even if I manage to get through, they are sending verification codes to my husband's email, who is currently 1,[redacted] miles away and asleep. This situation is preventing me from using the essential apps and websites I rely on for my business. The last time I successfully logged in, it showed me information from an account I used eight years ago with different credentials. I can't regain access or receive the verification code because it's being sent to my husband who is asleep and unavailable. It seems like there might be a mix-up between two accounts, one of which should have been closed a while ago. I feel stuck and unable to do anything. Your assistance would be greatly appreciated.
Reported by GetHuman3085871 on Friday, June 21, 2019 1:18 PM
I am frustrated with the complicated process of resetting my password. I often forget my passwords and rely on the "forgot password" option. I tried calling the support number provided but got an unhelpful pre-recorded message. I prefer immediate online assistance rather than waiting days for an email response. I need to reset my family account password promptly as it's essential for a specific task. I'm able to quickly reset passwords for other Gmail accounts except for this one, which seems to be flagged. I request for this account to be unflagged. Please address this issue without delay. Kindly improve the customer service experience by removing the unhelpful automated message.
Reported by GetHuman3128004 on Saturday, June 22, 2019 12:50 AM
I received an email claiming to be from Google Inc regarding compensation for Google Cloud Next '19. The email indicates I have been compensated with 7,[redacted],[redacted].00 USD and instructs me to contact a nominated agency to access the fund. It also provides a compensation code and insurance certificate numbers to be forwarded to a designated bank for activation. The email is signed by Dr. Sundar Pichai, the C.E.O of Google Inc. I am suspicious about the authenticity of this email and would like to confirm if it is a scam.
Reported by GetHuman-daremoro on Saturday, June 22, 2019 11:39 AM
I was recently charged $[redacted].89 on my phone for a service called hidden faces. It took me two days to locate the charge as it was under different names. Once I found it, I cancelled immediately, within the four-day window. Unfortunately, when I requested a refund, they accused me of letting someone else use my phone. I suspect my grandchild might have accidentally opened it. I tried to stop the payment through my bank to no avail. I attempted to contact Google for assistance, but with no success. Their tech support charges $5 per question, which seems excessive. I have never used this service and find the $[redacted].89 charge unreasonable. I am frustrated by the lack of support to resolve this matter.
Reported by GetHuman3130082 on Saturday, June 22, 2019 2:46 PM
Hello, I added my cafe to Google Maps some time ago. Recently, when I checked the map, I noticed that my cafe's name was correct, but the information, images, and reviews belonged to a different cafe nearby. I tried contacting Google Maps, but didn't receive a response. After researching, I learned that I needed to list my business. I provided information and requested verification. Despite being told it would go live in a few minutes, the issue persisted. Despite clicking "Claim this Business" to rectify the error, my business disappeared from the listings. I deleted both cafe listings and attempted to update the name, only to see the other cafe's details still showing. To address this, I reported the duplication. Now, when searching for my cafe, both cafe names appear, with the incorrect one labeled as permanently closed. This may mislead customers into thinking my cafe is shut down. I need assistance with this issue. Thank you.
Reported by GetHuman3131286 on Saturday, June 22, 2019 7:23 PM

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